Lemon Law 2011 Amercan Coach Revolution

[SoCalRev11]

We have owned our AC Revolution now since July. We bought it new. We were prepared to deal with shake down issues and normal new problems, but this experience has left us to warn everyone to NOT buy American Coach products. They don't care and do not offer assistance for so much as $50 of their own negligence. Our coach looked beautiful. We have never owned a motor home. We decided on a 400,000 Revolution. We thought for the money we would be spending good money and would be treated well. Boy, we're we wrong. Here is a sample of the problems we've endured and at the end what AC Customer Service has done to solve it:
20 minutes after driving off the lot, IFS failure
Drain failure on main slide that night (full flood)
Headlight assembly reversed
Generator bracket snapped
AquaHot taped shut belching black smoke
Slides leaked water and flooded front compartments
Half bath toilet clogs
Rear axle cracked
Rust on entire chassis and engine compartment as well as AquaHot
Aquahot does not consistently fire up under diesel ignition despite service
Main coach door does not stay shut unless deadbolted. Will open while driving.
Slides leak water from the front of kitchen and full wall slide
Power lock wiring missing on driver side small compartment
Inverter reading bad amperage
1/2 bath toilet clogs with use using approved methods
Rear AC unit grinds while running, doesn't sound or operate like other two units
Rust in engine and throughout frame and chassis as well as Aquahot and compartments
Rust on front driver chrome trim
Generator Slide bracket bottoms out and needs replacement
Black tank reads full after little use
Dishwasher isn't seated correctly and isn't flush with the cabinetry consistent with photos online
Headliner at entrance of the coach is separated from the ceiling.
Master bedroom generator switch and plug not working on left hand side
Check headlight assembly. Wattage is not consistent on headlights and running lights. Also check and advise brake lights.
Please check and advise airhorn.
Passenger seat isn't level.

Every trip we take, something major happens. Not because of our use, but because of quality control. AC doesn't pay for "normal wear and tear" they don't even reimburse us for the time taken for our trip disruptions.

The last straw was our recent trip to the Polar Express. Our AquaHot failed. AC forgot to take the tape off the intake grill and drill drains in to ptraps of the exhaust system. After the coach filled with smoke we froze in 10 degree temps. We found a service center in Prescott the next day and they fixed the unit. AC didn't pay for the "routine maintenance".

My advice--buy anything but an American Coach Product. They simply don't know how to deal with high end RV owners.

[tylerdmoore]

WOW! You have some significant issues going on there. I would assume that they are all covered under warranty.

The only advise I can give from experience is:

Read through your warranty documents very carefully, and multiple times...miss nothing. That document is your contract, they are required to do nothing but what is included in it. Make your written list of issues you feel should be covered...then write a very nice (choke...I know) letter to the business office explaining your experience and requesting their help.

Frustration, while understandable, will get you nowhere with the service center or dealer you use. It's the old "Honey vs Vinegar" issue.

I have found that making demands or even showing discontent changes the way they will deal with you. When I have asked for "help", I've not yet been disappointed.

[wardy]

Sorry to hear about the big let-down. I would hope AC does the right thing and takes great care to make the thing right. AC's written policy may be to not cover certain things but I would expect them to step up, demand it even. When I bought my Bus I had issues as well, granted not as many as you have. But they were taken care of by Tiffin/Lazydays. In fact I remember checking into Lazydays and I had XM on playing the Eagles song Welcome to the Hotel California... You can check out but you may never leave, seemed fitting at the time. Best wishes, hopefully a few months from now you'll be able to enjoy the coach as intended.

[Bee950]

How did you not catch a lot of those issues when you were looking at the coach prior to purchase?

[SarahW]

Sorry to hear of your disappointment with your beautiful new coach; I can only imagine your frustration. I hope that you are able to get the issues resolved and that going forward you will enjoy the RV. Good luck, and thanks for posting your experience.

[Elkhartjim]

I always wonder what the other side of these stories are and of course never get to hear them. I couldn't help but notice you repeated some items on your list, why? Longer list? How did the axle crack?

I hope you'll get resolution to your problems soon.

[SoCalRev11]

To answer all questions, we have worked with AC since hour #1 of owning the coach. Coach Net had to respond on most of the calls. AC did not reimburse many of the warranty costs due to what they said were normal wear and tear??

We had no idea on true rust as we bought the unit in Utah from California. We have never owned an RV before. We didn't think of even looking under the coach as we don't have salt or rust issues in CA.

We noticed the chassis was made in Sept 2010 yet purchased by us in July of 2011.

Don't get me wrong. I love owning a motorhome. What we can't understand is the lack of customer service and sympathy from AC for all of the trouble and safety hazards we have went though as a family.

I have been working on this since July. They really don't care. They told us today that regarding the AquaHot they weren't going to pay $50 of parts due to routine maintenance. How can that be when they didn't install correctly in the first place?

Think about it. You by the bottom of the line AC Rev. Why trade up if this is as good as it gets? I can totally understand if we broke something. But not when through production it isn't right. Again, as a first timer, I wish I could make this up. You would think they would roll you over hoping to keep you in the brand forever.

:(

[Diwizi]

Simiar issues.... Thought webought new, it had been quietly rented to a corporation by the dealer/owner, even the salesman thought it was new.... After two years and a civil jury trial, in August the dealer was found guilty of deceptive trade, fraud, breach of contract, have not seen a penny and WE are still dealing with issues, too many to list.... We missed two years of use... Hubby is DAV and has had two heart attacks and two heart surgeries,,,, i still have a hard time understanding how people can do this to other people..... There are other lawsuits against this dealer as well..... Hope yours gets settled faster than ours has....

[Mr_D]

Check your home state laws. Usually the ""Lemon Laws" only cover the chassis for safety defects, nothing else, not even the "house" but your laws may be different too.

Our DSDP was out of service (at the dealers) for 115 days out of the first 305 days of ownership. They kept blaming the factory for delays. Stuff was stolen while in their locked yard too which they refused to replace

Evan after that I ended up driving to IN from WA to get it finished. Luckily WA low requires the factory to pay for transportation if it must be mover over 100 miles for safety defects so they paid for the fuel both ways.

[Mr_D]

Quote:

Originally Posted by SoCalRev11 We noticed the chassis was made in Sept 2010 yet purchased by us in July of 2011.

Nothing wrong with that as long as your home state followed Federal Law which requires the RV to be registered as set by the manufacturer of the RV in their Certificate of Origin.

It's very possible to have a chassis two years older than the RV and it woudl still be registered by what the RV manufacturer says. Some states don't follow the Federal Law for some reason, they try and go by the chassis vin but it really is illegal.

[Tha_Rooster]

I now it's disheartening I went threw the same thing in 2004 with a new HR in the shop 3 month the first year I owned it. I posted a thread about a Man who bought a new newell and had a lot of problems it even started while they sleeping. We only had miner issues with our rev. The problem is quality control it doesn't matter what it is sometimes you can't even get something as simple as a hamburger correct.

[KBolin]

Quote:

Originally Posted by Tha_Rooster sometimes you can't even get something as simple as a hamburger correct.

Isn't that the truth!

[SoCalRev11]

For the most part, I'm sure that all can be addressed. I just don't know how to deal with the significant rust and corrosion. As I mentioned, in CA, we never see this. Does it change resale value? AC doesn't care.

This is like a timeshare. You love it when you are there. But everything else makes you want to run screaming naked through a park.

I have been sweet as pie btw. I haven't gotten anywhere. I'm trying to be firm, but that doesn't seem to work. I want to actually use the coach--not have it sit in service while people do nothing with it so I can bring it back over and over.

Do all RV brands have this low of CS? Should have bought a Newmar!!

[rdalcanto]

Rust under the coach is par for the course if exposed to salt. I bought a Tiffin Phaeton new in 2009, and it had surface rust everywhere too. I spent 4 days with a wire brush, zinc primer, and black rust enamel paint completely repainting the entire undercarriage. When I sold it 2 years later the work I did still looked great. My 2010 Revolution has no rust, but I don't think it has ever been exposed to salt. We bought it one year old, and it has been perfect. Every company can make a lemon, and it sound like yours is one. Companies usually fix just about everything in the first year under warranty. I'm surprised you are having such a hard time with AC, as they are very helpful when I call with a question (granted I haven't asked them to fix anything). But, the couple we bought our coach from took the Revolution to the factory a coule of times, and they had a lot of things done, including aligning cabinets, and replacing the dishwasher, all free of charge.