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Old 11-12-2015, 07:31 AM   #1
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Renewed faith in Fleetwood and great customer service

I am leaving the service facility tomorrow. I have been here for 11 days. I don't care if I was here for 3 weeks it would have been worth it. I drove 10 hours to get here and it was worth every drop of fuel.The kind of stuff we all find in that challenging first year or so of ownership including body work. If an RV dealership operated like these people the industry would be in better shape.

I cannot express adequately how pleased I am with the service. You get assigned one tech (Bob in my case who has been with Fleetwood for 29 years, 22 of which have been in this shop). The service adviser Greg who has kept in touch every inch of the way has similar experience. This type of experience is common there. He has been working diligently for 8 days on my coach alone. Normally one person sticks with your coach till it is finished. I have inspected everything every day and ALL of it has been done with the care you would give it yourself. I had some other work done and will say they were VERY fair about charges etc.

If you need telephone service they are also very good and do their best to be helpful.

I was not a happy camper when I got here because of all of the problems. I am a very happy camper as I am leaving.

Also don't miss the factory tour. I took it two days in a row because there is so much going on and I missed a lot. The man who gives the tours is an executive who has been with Fleetwood for 40 years. I learned more about the whys and wherefores of coaches from him than I could have ever learned in years of research. After the tour I looked again at other manufacturers and think that our Fleetwoods (all class A models anyway) are designed and constructed as well as others and better than most. I gained a lot of comfort about the integrity and thoughtful engineering that goes into coaches. We all know the unacceptable number of problems we have when they are new but I think the fact that the employees are paid by piecework figures into that. (Industry wide practice). We also know that another brand would net us the same issues. My mind has been changed from being pretty skeptical about my coach to thinking I would buy another one if I am in the market

Long story short I will come here if at all humanly possible for any major repairs.

Former Fleetwood skeptic,

Kevin Mahoney
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Old 11-12-2015, 07:41 AM   #2
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My experience with the factory service center mirrors the above.
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Old 11-12-2015, 06:35 PM   #3
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Thanks for the post!

Need to add a signature to your posts!
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Old 11-12-2015, 07:59 PM   #4
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We just got back from the Decatur service center a week ago. We couldn't be happier with the service, quality of work and professionalism of the techs who took care of us. We will only go there for major repairs from now on. And, the parking area that is reserved for people getting service is getting a major upgrade...customer lounge, laundry room, etc. Looking forward to that!
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Old 11-13-2015, 04:47 AM   #5
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Very nice post. Thanks for the positive posting.
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Old 11-13-2015, 07:44 AM   #6
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Too often we hear the negative and seldom hear the positive.
Perhaps it is easier to complain than to compliment.
Nice to hear some good things once in a while.
Thanks,
Lynn
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Old 11-13-2015, 08:40 AM   #7
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We are still at service center. Agree with all of the above.

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Old 11-13-2015, 06:59 PM   #8
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I certainly agree with the laudatory comments regarding the service center. When I got home, I sent them a very nice letter thanking them (they fixed some items I did not even mention), and requested reimbursement for my fuel...they sent a check.

My only complaint is that I had to make those two round trips to the factory (one in the MH to drop it off, then home and back in the toad to pick it up) in the first place. The trip was due to the incompetence and complacency on the part of the factory workers and inspectors when mating my chassis and coach that resulted in a serious safety issue.

On edit: This problem was on a previous Amer Coach, not our current coach.
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Old 11-14-2015, 07:03 AM   #9
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Also freightliner

I certainly concur with the positive remarks about Fleetwood Decatur service. For anything about the "house" part of the rig, they are certainly my preferred service provider!

For chassis work, you can't go wrong taking it to the Freightliner Gaffney service center. They do top-notch quality work and are the least expensive for chassis issues. While they'll do some additional things (e.g. serviced my Onan generator for ~$80), they pretty much restrict themselves to what they build in their factory. (I've also heard Spartan chassis owners give high praise to their factory service.)

The factory tours at each facility are certainly worthwhile as well. If you have a chance, Camp Freightliner is worth the two days. Wish Fleetwood offered something similar.

Glad to hear about the Fleetwood facilities upgrade! It's terrific that they provide such a large parking area and electric so we can stay in the coach. I hope they grade-out some of the potholes better too.
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Old 11-17-2015, 06:08 AM   #10
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I agree totally. Our experience was wonderful as well. If every prospective buyer could experience Fleetwoods level of factory service, Fleetwood would dominate the market.
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