Kwikee used pot metal (crap) in their step linkage. Look under the step and see if the linkage, right where it connects to the step, is broken. Also the gearbox could have a broken gear. Remove the three 5/16 screws from the gearbox cover. check the gears to see if any teeth are broken. Make sure you don't drop the gear pin. If the pin falls out, just put it back in. be careful of the step. unplug it while working on it.
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