Well.. First... Slap a digital volt meter on those batteries. Even a plug in job like this one will do.
http://www.amazon.com/Vector-VEC008-.../dp/B0002ISEQW
Now note the voltage. if it's less than 13 your batteries are bad. period, If it's more than 15 your converter is bad,, IN between please post the voltage and let the experts here tell you what it means.
Now the converter's location.. There are basicaly two ways to find it, but many times it's on the back side of the breaker box (This is specially true if the breaker box and the fuse box are one assembly.. It will have two doors but a common "Chassis") however beyond that they put 'em most anywhere. You can track it down by listening for the fan that cools it if you have good ears.. Or by tracing wires. That last part is the hard way