Step not working

[Graniteman]

I have a 1999 Gulfstream Tourmaster and the automatic step quit working. I was able to jump the motor to run the step in and out. I checked all the fuses I could find as well. I connected the wires back to the motor and ran the step in. I went inside turned the switch for the step on and it went out. However it will not retract. Any advice on where to start

[mr.clean]

I had the same problem,I found the connection under the steps was tapped with electrical tape to help support the pigtail connections, I removed all connections and rewired(Scotch locked )them and bingo It worked,,,good luck

[RV Wizard]

Here iRV2 Forums - Files - Electrical is where you can get technical info to troubleshoot the steps. Let us know what you find or if you need other help.

[dill]

Bet there's one more fuse. Same situation. Called Good Sam. They removed motor to get steps up. Took to shop and paid $100 labor for 40 cent fuse. Our hidden fuse was in bay over front right tire. Felt sheepish but won't make that mistake again!

[RV Wizard]

There should be a total of three fuses for the step system.

[BDStinson]

I had the same problem and it turned out to be the sensor that read when the door was opened or closed. Mine was a set of sensors ( one on the door, with a mating one on the door frame). They had become Mis-aligned and would no longer tell the motor when the door was opened or closed. Easy fix.

[Graniteman]

Thanks to everyone for all the advice. Gulfstream emailed me the manual for Kwikee steps. I used the troubleshooting section to trace the problem to the magnetic door sensor. Problem solved with a $20 part. I also put a switch in line to completely over ride the step to keep it retracted. There was one to keep it extended from the factory but I also had need for the other. I keep the coach parked beside my home very close to the curb a few days before we leave to start the fridge, load, etc. When the air bags leak off the step is below the curb. Now I can keep it from getting caught on anything.