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Old 08-28-2008, 03:48 PM   #1
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When you go to an automobile dealer, even for something as minor as an oil change you will get a phone call asking if everything was done OK. Take your six-figure motorhome to Country Coach and they simply don't give a hoot.

The experience starts at the rundown building they call their Customer Care Center. Regardless if you have a reservation for service, you don't have a place to park. Becasue they don't know what coaches will be completed, yuou have to wait to see if a spot opens up.

When you do get a place to park, it's across the street in a parking lot literaly yards from the main railroad line running down the Pacific Coast. All night long the crossing gates open, a train goes by and the gates closes.

Some time in the afternoon your coach comes back. Is it ready? Well they don't tell you. You have to track someone down to find out. Forget that you had plans. Forget that they told you it would be ready and if you're looking for anyone to show any sign of caring about you, forget it, you're at Country Coach.

So you finaly get it back. Not so fast there! It won't be right and the work won't be complete.

They make a great coach but do not give a hoot about you after you bought it.

I even mailed the CEO about my ten day experience at his facility and no one from Country Coach ever responded. Like I said, they simply don't care.
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Old 08-28-2008, 03:48 PM   #2
Junior Member
 
Join Date: Aug 2008
Posts: 19
When you go to an automobile dealer, even for something as minor as an oil change you will get a phone call asking if everything was done OK. Take your six-figure motorhome to Country Coach and they simply don't give a hoot.

The experience starts at the rundown building they call their Customer Care Center. Regardless if you have a reservation for service, you don't have a place to park. Becasue they don't know what coaches will be completed, yuou have to wait to see if a spot opens up.

When you do get a place to park, it's across the street in a parking lot literaly yards from the main railroad line running down the Pacific Coast. All night long the crossing gates open, a train goes by and the gates closes.

Some time in the afternoon your coach comes back. Is it ready? Well they don't tell you. You have to track someone down to find out. Forget that you had plans. Forget that they told you it would be ready and if you're looking for anyone to show any sign of caring about you, forget it, you're at Country Coach.

So you finaly get it back. Not so fast there! It won't be right and the work won't be complete.

They make a great coach but do not give a hoot about you after you bought it.

I even mailed the CEO about my ten day experience at his facility and no one from Country Coach ever responded. Like I said, they simply don't care.
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Old 10-15-2008, 08:37 PM   #3
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Country Coach Owners Club
Join Date: Sep 2007
Posts: 123
I don't know from your post when you were at Country Coach service, but from the date of your post it appears it was just prior to the West Coast Rally in Albany. Also, from the description of your treatment it appears you were serviced by the same tech who worked on our coach in January. I will PM you the name. If this is the case, I am truly sorry, and I hope your treatment is not typical of Country Coach service in total.

If you are in the area of Junction City and all is still not right with your coach, I would suggest you contact Oregon Motorcoach Service. They were able to correct all of the issues we had with our coach, even after attempts by Country Coach factory service.
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