After additional observation, it is apparently working fine. According to the manual, the 'load meter' only displays amp draw when you are connected to a power source less than 50 amps. If you are on 50 amp shore power or genset, there is no display on the load meter since the EMS is not shedding any loads. I did quickly attach the shore line to a 20 amp outlet, and indeed the load meter works (not for long since the 20 amp breaker tripped very quickly).
Still learning this new beast.
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2007 Country Coach Allure Siskiyou Summit, sold/traded Nov. 2018.
2019 Grand Designs 384GK-R 5th wheel. Glen Allen, VA
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