I posted last year about Oregon Motor Coach (OMC) being purchased by Matt and OMC Employee Elaina Carr. They formally announced the purchase from the Bob Lee a few months later.
This is my first visit since they've officially takeover OMC.
-Same faces in the majority of the staff. Which is good, as it is a talented group of people.
-Besides the bulk of them having hands on experience with Country Coaches, having worked or managed at CC over the OEM building days, they also now are an authorized Foretravel repair facility. Lots of SOB coaches are in the mix of being repaired or modified. This is the highest volume of SOB's I've ever seen while visiting OMC.
-Same attention to detail. Same usage of quality parts. Same seemingly person desire by all of the staff to 'get things right'.
-Value? Well these coaches are complex rolling beasts. The depth of experience of the staff, gives them an edge on trying to determine root cause of problems, and then coming up with solutions and repairs. And as we all know, sometimes their can be more then one problem. And sometimes (I have one now.) problems can be intermittent, making them hard to pin down. I find their shop rates to be more then fair for the value of excellent service.
-Communication. Jim Cooley is still the gent I interface with the most. But both Matt and Elaina also go out of their way to ensure the customers are being taken care of. Matt is not above 'hand's on involvement' in the shop
! I feel communication is one OMC's strong points. Top down. Each and every member of the staff that I talked with, even that rookie Dave Ramsey, are very positive and generous in sharing their knowledge...
Again, it's not 'If', it's 'When!' things will go wrong in these rolling homes. And repairs is not always Black and White, grey areas will pop up. Intermittent problems may be fixed, or appear to be fixed - to later return to haunt an owner. It is how OMC works with the owners on trying to resolve these issues that shows their character.
I remain a fan of OMC. And recommend them unconditionally. (Well, please do not book in the month of October, as that is when Smitty likes to roll thru OMC for annual list of Fix IT's and Mod's!)
Best to all,