Service At Country Coach Corp

[B Bob]

We have just spent the last 3 days at Country Coach Corp in Junction City OR getting service work done. After 20 months of owning our coach we still have a few issues that we have been unable to solve and thought a factory stop might help. We are more than happy. Our experience was excellent. They had people that could help us on the difficult stuff like silverlake computer issues and programming, what is the real correct tire presses we are supposed to use, does our coach handle as it should, and several other nagging problems. Not only did they do good work, but the cost was very moderate, less than I expected.

We also learned of the plans to start making new coaches next year. Initially they want to get orders for 25. We were told their plans by their sales manager and Ron Lee. Ron took the time out on his birthday (today) to talk to us at length about the past, current, and future CC plans from his viewpoint. My wife and I and our Airdale Terrier were all treated like valued guests.

They also have a very busy parts department for those of you than need things. And I want to emphasize that they are very very helpful even if it is just telling you where to go to get something to save some money. This is a very good group of people who are trying.

I am normally a bit hard on suppliers, but this trip I have needed two who did great and I want to help them. The other was Diesel Technology of Cortez CO they replaced a frozen turbo for us in 24 hours and that includes getting the part from 500 miles away. A great little family company.

[kb0zke]

With all of the negative comments that we hear, it is good to hear some positive ones. If you haven't already, please share your experiences on some of the "main" discussions. I'm thinking of the general MH one here, or the Class A one. I found this only because CC has been recommended to us as a brand to consider; otherwise, I wouldn't have seen it.

[LabRat]

I'd like to chime in that I had a very positive experience as well with the group. Not in person, but very helpful on the phone, returned my calls and amazingly had some programming software files for my coach, something I thought were lost forever.

[Shaweety]

I wish I could say the same with CCC. I'll only say that we'd had enough and got our coach out of there. I liked the staff, but found Ron's demeanor...um, less that "warm". They were going to do a job for us and quoted $10,000, said they would do us a "favor" and charge us $6500 but we got the job done for $4,600 elsewhere by former Country Coach techs. You tell me? I really believe that repair is not their focus, it's trying to get the financing to start building again. For repairs or remodels, I'd go someplace else in the Junction City area. But that' s just me.....