Community Forums

Bill & Linda Wise · 10-17-2008, 01:27 PM

I have a 2006 Monaco Camelot that has been in the shop more than on the road. inow have delamination at the corner of the left rear slideout. I have it at Wildwood for repair. The tech told me that when Monaco built it they didn't seal the corners of any of the slides. I have spoken with Monaco in Oregon three times and explained the situaton and theysay it is my problem because it is over one year old. It would seem to me that because it is their error that they would cover the cost of the repair. They keep telling me it is my fault even though it wasn't done when it was built. I know that they are having trouble making it but this kind of thing will not be good for their reputation, as I will tell anybody that will listen how Monaco treats their customers.

Bill & Linda Wise · 10-17-2008, 01:27 PM

I have a 2006 Monaco Camelot that has been in the shop more than on the road. inow have delamination at the corner of the left rear slideout. I have it at Wildwood for repair. The tech told me that when Monaco built it they didn't seal the corners of any of the slides. I have spoken with Monaco in Oregon three times and explained the situaton and theysay it is my problem because it is over one year old. It would seem to me that because it is their error that they would cover the cost of the repair. They keep telling me it is my fault even though it wasn't done when it was built. I know that they are having trouble making it but this kind of thing will not be good for their reputation, as I will tell anybody that will listen how Monaco treats their customers.

Camelot Camper · 10-17-2008, 02:13 PM

I believe the 2006 Camelots were built in IN, and although the 2007 Camelots were designed in IN they were built in OR.

Please post a photo of the delamination if possible or send me a PM and I'll post it for you.
CC

MonacoMama · 10-17-2008, 02:37 PM

CAMELOT.. go to my Misc. album ... they are there. (I am at work and can't get to posting them until tonight...)
MM

Toby · 10-17-2008, 04:34 PM

Bill

Do not mess with the Techs on this issue. Call or send Certified mail to Jay Tolson. This is a factory defect and should be covered IMHO. s/Toby

bsavage · 10-17-2008, 11:59 PM

I completely agree with Toby. Go to the Top. Good luck... Monaco has done well by us in similar situations. Good luck...

Brenda of...

UPS 34 · 10-18-2008, 03:18 AM

I know all Manufactures are having hard times. We are too. Monaco better listen to his customers now as it has in the past. We all love this lifestyle and other manufactures will be there when and IF things get better.

William Willard · 10-18-2008, 07:24 AM

Bill & Linda -- April Klein is the one that you need to write -- She`s the president of Customer Support Services -- If you write Kay Toolson, the letter will end up going to her -- She helped me out with a issue after I had 3 refusal letters from other dept. heads -- I know it`s hard to do, but don`t let your anger show thru, just a cordial, business type letter -- And most of all, DON`T give up -- Bill Willard

Bill & Linda Wise · 10-21-2008, 12:00 PM

I have an update on the delam problem. When talking to the tech working on my coach he showed me that it never was sealed from the factory. I called again and got the response that they are sorry they missed it but it is my problem not theirs. Then today I was told that it is taking longer to do the repair because Monaco missed part of the fiberglass with glue and they were having trouble keeping the splice together, the responce I got from Wildwood is that I signed papers to get the repair done and they don't care. If this is the way Monaco feels then I know why they are hurting so bad. You can have extended contracts and if your coach is over one year they could care less. I don't believe they need more negative press but they don't care about the customer after they have your money. I hate to see more people lose their jobs because of a good company gone to the dogs and doesn't care about those of us unfortunate to have bought one of their lemons.

Oh-one · 10-22-2008, 05:19 PM

IMHO, monaco does not seem to care about their customers ,if they are second owners, or if they are even slightly out of warranty reguardless of mileage. The sale of the next coach is not a priority. Cut the cost and deny the responsibility for the poor quality or damages. I have a couple of friends with new holiday rambler imperials on their way to lzdys , we will see if they get any better treatent.