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03-27-2012, 07:24 AM
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#43
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Junior Member
Join Date: Feb 2012
Posts: 15
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[moderator edit] When I asked "ok, how do I get out of this contract" it's as silent as the night around here.
Yeah, I think I'll take the MH we ordered, go over it carefully before delivery, and stop paying attention to those around here who like to scare you and then disappear when you ask for a solution.
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03-27-2012, 07:58 AM
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#44
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Senior Member
Join Date: Nov 2011
Location: sault ste marie,Ontario,Canada
Posts: 364
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i do not know how to get out of your contract but i would like to hear how you make out with your purchase.
__________________
1997 four winds windsport 38,000 miles
polaris sportsman 700,polaris sportsman 500. honda goldwing 1500
Rob,Faye and peanut(long haired chiwawa)
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03-27-2012, 08:27 AM
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#45
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Senior Member
Monaco Owners Club Holiday Rambler Owners Club
Join Date: Dec 2006
Posts: 1,723
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Good luck.
__________________
Mike & Sharon and our Pup Frankie
2008 HR Endeavor 40PDQ
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03-27-2012, 09:03 AM
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#46
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Senior Member
Monaco Owners Club
Join Date: Sep 2010
Location: Alberta
Posts: 1,429
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Quote:
Originally Posted by chickymonkey
Yeah, I think I'll take the MH we ordered, go over it carefully before delivery, and stop paying attention to those around here who like to scare you and then disappear when you ask for a solution.
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I agree with the go over it carefully, and not to worry to much about it, I'm betting they will be making sure it all works out ok. Not all there employees are getting laid off and Navistar Monaco will still be in business.
Trap
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03-27-2012, 09:40 AM
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#47
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Senior Member
Monaco Owners Club
Join Date: Jun 2003
Location: St. Cloud, FL
Posts: 1,528
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Chipmonkey... when it comes to the negative type of responses you're receiving here just ignore them. Everybody's an arm chair expert.
Just like the Guy that said buy a Tiffin implying that all your troubles will be nonexistant. That's bull. Go visit the Tiffin factory sometime. Their repair center is full with all kinds of brand new coaches with repeat problems. It's the same at every manufacturer.
Consider yourself lucky it's the factory that's changing the slide and not a dealer.
__________________
Bob 2006 Monaco Camelot 40PDQ
US Navy Carrier Battlegroup 1959/1965
Winters in Florida, Summers in Blue Ridge Mountains
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03-27-2012, 07:17 PM
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#48
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Senior Member
Join Date: Jul 2010
Posts: 416
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Quote:
Originally Posted by Bob (WA0MQE)
Chipmonkey... when it comes to the negative type of responses you're receiving here just ignore them. Everybody's an arm chair expert.
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I don't agree. If a person asks for advice, one would think they want to hear the good and the bad. Saying only the positive is doing a dis-service to the person asking for advice.
As far as getting advice on "getting out of a contract" there should not be much of a response unless they are a lawyer familiar with contract law in the states involved. Likely, that would be very limited.
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03-28-2012, 05:46 AM
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#49
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Senior Member
Newmar Owners Club
Join Date: Aug 2011
Location: Dayton, Ohio
Posts: 298
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My previous post said to wait until the new facility is up and running say mid 2012. The Indiana area, Wasau I believe, has thousands of workers who are/were skilled in manufacturing rvs. One of the major networks did a story on the thousands of workers laid off after the 2008 market collapse and many are still looking for skilled relatively high paying jobs. They will build a high quality rv but give them time to work out the bugs.
I wouldn't have Monaco alter you current purchase to accommodate your needs, just sounds too complicated from a cosmetic standpoint (fit and finish) to meet your demands. Perhaps dealer/Monaco would go along with your payment going toward the new unit. You asked for opinions and you got them, now you have to weigh all of the opinions and make your decision.
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03-28-2012, 06:04 AM
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#50
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Senior Member
Newmar Owners Club
Join Date: Nov 2011
Location: Michigan
Posts: 894
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On the positive note- It's great that they let you know before you saw it for the first time being all excited. It's great that they are willing work with you to get you what you ordered. Anyone can find fault, it's the positive things that reduce stress. Hopefully you still have every reason to be excited when the delivery comes.
__________________
1999 Newmar Mountain Aire MADP 4080, Cummins ISC 8.3L, Allison, Spartan MM IFS, Howard Power Center, Chev Trailblazer LTZ Towed w/ BlueOx rigging, Segway X2.
www.shaw11.com
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03-28-2012, 07:02 AM
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#51
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Senior Dude
Triple E Owners Club
Join Date: Sep 2010
Location: Somewhere, BC.
Posts: 5,613
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Chipmonkey,
I've just read this thread from beginning to end and am amazed at the soup to nuts comments everyone has made. I suppose that's what you get with a membership made up of every age and every type of personality. Sorry you ended up with comments that would make you question your decision.
I might add though, (devil's advocate) I don't blame Monaco for making an offer to settle with a mistake. It's a business decision. The thought behind it is to make an acceptable offer to the client and try to save some cost. I'm in business and that's smart business. I don't think anywhere Monaco said "You better take this deal or nothing". Good business will recognize your wish not to compromise your choice and swallow their mistake if that is the route you wish to take. It doesn't take a lawyer to do this because any corporation knows that if they screwed up an order, they don't have a chance in court as it is their fault. It would be too much bad unneeded cost as well as bad press.
I would suggest, as you have done, to let them know you want what you ordered. From there I would ask for something in return for your inconvenience. Again good business would normally dictate that compensation for a poor experience is way cheaper than the bad press that would/could follow. In many cases, this requires going to the top, as the owners of a business care more about the public perception out there and have the power to make the decision to do what's right.
Navistar bought Monaco as they recognized a good brand and want to revive the name as a profitable part of their business.
__________________
Les (RVM12), Bonnie and 4 leggers Shelby and Tea Cup
Triple E Empress A3802FW Diesel Pusher 330 Cat
FMCA-420438 Good Sam
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03-28-2012, 08:16 AM
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#52
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Senior Member
Monaco Owners Club
Join Date: Feb 2011
Location: Signal Hill, California
Posts: 3,320
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The "monkey" might listen to the good advice of the "dog". deSanford
__________________
Sanford, Linda & R cats: Molly, Levi, Cody
2011 Monaco by Navistar RV
Good Sam Life Member Good Sam Hams Chapter
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03-28-2012, 10:45 AM
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#53
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Senior Member
Newmar Owners Club
Join Date: Oct 2011
Location: On the road.
Posts: 1,432
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Quote:
Originally Posted by dogpatch
Chipmonkey,
I would suggest, as you have done, to let them know you want what you ordered. From there I would ask for something in return for your inconvenience. Again good business would normally dictate that compensation for a poor experience is way cheaper than the bad press that would/could follow. In many cases, this requires going to the top, as the owners of a business care more about the public perception out there and have the power to make the decision to do what's right.
Navistar bought Monaco as they recognized a good brand and want to revive the name as a profitable part of their business.
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Well said.
As far as compensation, ask for an additional year warrany.
__________________
John & Diann
2014 Dutch Star 4364
2016 Ford Edge Sport
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03-28-2012, 11:13 AM
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#54
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Senior Member
Newmar Owners Club
Join Date: Dec 2008
Location: Spokane, Washington
Posts: 1,167
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Quote:
Originally Posted by EngineerMike
Best solution: Tiffin.
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I was going to suggest that this would be a good opportunity to go with Newmar.
__________________
Ron... WB7DJV
2000 38' Dutch Star | 2006 Grand Cherokee | SilverLeaf VmsPc Engine Monitor | TST TPMS
FMCA, NKK
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03-28-2012, 11:34 AM
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#55
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Senior Member
Texas Boomers Club
Join Date: Dec 2003
Location: Mo/Texas
Posts: 3,555
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Quote:
Originally Posted by chickymonkey
[moderator edit] When I asked "ok, how do I get out of this contract" it's as silent as the night around here.
Yeah, I think I'll take the MH we ordered, go over it carefully before delivery, and stop paying attention to those around here who like to scare you and then disappear when you ask for a solution.
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Good choice if the differences between what you ordered and what they sent are acceptable.
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03-28-2012, 02:44 PM
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#56
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Senior Member
Join Date: Nov 2008
Location: Cosby, Tn
Posts: 6,587
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Quote:
Originally Posted by Traps90
I agree with the go over it carefully, and not to worry to much about it, I'm betting they will be making sure it all works out ok. Not all there employees are getting laid off and Navistar Monaco will still be in business.
Trap
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I agree with Trap completely. You obviously liked this coach well enough to go through the special order process and obligate yourself. In the life cycle of a coach this is a small hic-cup. Pay no attention to the perpetual nay Sayers who are always ready to put the name of their coach builder out there as the answer to all your ills. I'm in both Tiffin and Newmar forums and I can tell you they have "feet of clay".
__________________
Steve Ownby
Full time since 2007
2003 Monaco Signature
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