Monaco no response

[adj]

I guess Monaco tech is not in buisness. I sent them a message on 11/26 requesting clarification on vent stack locations. I received their auto reply, but nothing since.

[hardy1000]

Best to call direct, I have used them several times and always had a call back if I didn't get them live.

[JManatee]

I agree they have always answered my call

But then again they have also always answered my emails too.

[Robin_M]

Even before the Monaco bankruptcy, if Customer Service got busy on the phones, email messages would often fall through the cracks. It was always best to call them. I haven't tried contacting them since the Navistar buy-out, so I don't know how they are now.

[moisheh]

I wish owners would not be so hard on Monaco tech support. Remember they do not have to provide support for pre bankruptcy owners. E mail has never been great with Monaco. The tech people are awesome. These are the same "good old boys" from years ago. They know the units backards and forward. In the past 3 months I have had 2 occasions where they answered the phone almost immediately. No waiting. Otherwise it has been no more than 5 minutes. I not only received good help they emailed me schematics and part #'s. The # is toll free so why bother with emails?

[RVRon]

I couldn't agree more with Moisheh's post and I too never use email anymore to communicate with them. The surest way is a phone call.

[backseat]

I emailed them last Thursday, December 2nd, and got a response the same day.

[adj]

[QU Remember they do not have to provide support for pre bankruptcy owners. [/QUOTE]

And why is that?

[srrobe]

Because the company no longer exists. Navistar purchased the assets of the bankrupt Monaco Corp. Navistar formed Monaco LLC which is a new company entirely. Assets would include designs, real property, name, etc. Liabilities such as warranty claimes payables etc. fall under the bankruptcy. Look at it this way. If you purchase a forclosed home, your are buying the property, not the previous property owners debts nor can you be held responsible for them.

[Robin_M]

Quote:

Originally Posted by srrobe Because the company no longer exists. Navistar purchased the assets of the bankrupt Monaco Corp. Navistar formed Monaco LLC which is a new company entirely. Assets would include designs, real property, name, etc. Liabilities such as warranty claimes payables etc. fall under the bankruptcy. Look at it this way. If you purchase a forclosed home, your are buying the property, not the previous property owners debts nor can you be held responsible for them.

That's all true. And it does protect the new Monaco from warranty costs and liability, which was likely the point. But that said, the reality is that as long as they have a Customer Service Department, they have to service all Monaco customers. To do otherwise, might technically be legal, but it would be catastrophic from a PR perspective. Such an ill-advised policy would cost Monaco dearly.

[RonaldNC]

I called Monaco today (for the third time in the past few weeks) and got an immediate connection and awesome help! I'm am impressed that I can call the factory and get to talk to the "brain trust" so easily. Try doing that with Ford, GM or Dodge!

This kind of service continues to make me glad I took a chance with the new Monaco.

Ron

[srrobe]

Robin, I totaly agree. If Navistar want's to destroy the existing customer base, all they have to do is turn their back on them. I don't believe that's the intention but I do understand wanting to limit their responsibility to the former Monaco. I don't mean to steal the orginal thread topic and that being said, I'm currently in the process of buying a HR Scepter. I called Monaco with questions and got immediate response