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12-11-2018, 01:32 PM
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#1
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Registered User
Join Date: Jan 2018
Posts: 104
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Monaco Service Centers
So, today I talked to the Monaco service center south. They dont work on Roadmaster Chassis. What is up with that?
How can you call yourself a Monaco service center, if you cant actually work on a Monaco chassis?
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12-11-2018, 03:51 PM
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#2
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Senior Member
Join Date: Oct 2016
Posts: 1,804
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Hi theBeav; Very interesting! I assume the south service center is the one in Texas, as listed on their web site. Would also be interesting to know if the other 2 service centers have stated the same as what you posted. It would not surprise me at all that REV has made a decision like the one you mentioned. It should say right on Monaco's web site for service centers that we, REV, won't recognize Monaco Coaches that the customer is requesting service on the Roadmaster Chassis within these build years. This is just my opinion but, I don't think of an REV product with the Monaco name on the coach is a real Monaco. The name was just acquired when REV bought the company from Navistar. The technical support lasted for a while, but that is gone also. Will be interesting what other owners with the older Monaco coaches find out when they call and ask for service at an REV/Monaco service center. Times are a changing!
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12-11-2018, 05:58 PM
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#3
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Senior Member
Monaco Owners Club
Join Date: Feb 2011
Location: Jax Fl
Posts: 210
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Alliance Coach in Wildwood Fl is a go to source for Monoco. Great Folks.
__________________
Jake & Sarah, US Army Retired,
2020 Entegra Reatta 39T2, 360 Cummins, Allision 3000, 2016 F150 4x4, Air Force 1 
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12-12-2018, 06:00 AM
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#4
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Senior Member
Join Date: May 2015
Location: Fayetteville, GA
Posts: 408
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Quote:
Originally Posted by J2Jake
Alliance Coach in Wildwood Fl is a go to source for Monoco. Great Folks.
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Agree. They have techs with 20+ years experience who actually worked for Monaco years ago. Alliance is located on a street called Monaco Way. That should tell you everything you need to know.
__________________
2013 HR 43DFT RR10R
All Electric FWS-Tag FMCA 451687
2017 Ford F150 4X4 Toad
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12-12-2018, 07:36 AM
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#5
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Senior Member
Monaco Owners Club
Join Date: May 2012
Posts: 184
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X3 for Alliance Coach. We travel mostly in the west and like the Cummins dealer in Coburg, Oregon. The techs came from the now closed Monaco factory that was located nearby and they will work on most anything except the exterior body.
__________________
R&K Cat
2006 Monaco Diplomat 40PDQ
2016 Jeep Grand Cherokee Ltd
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12-12-2018, 02:43 PM
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#6
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Senior Member
Join Date: Jul 2000
Posts: 4,034
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I have been told that the Monaco /Rev center in Coburg is absolutely useless.
__________________
Moisheh
2008 Dynasty 42' Diamond IV
1988 Bluebird PT38
2009 Silverado Toad
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12-12-2018, 04:58 PM
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#7
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Senior Member
Join Date: Nov 2008
Location: Cosby, Tn
Posts: 6,587
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Quote:
Originally Posted by 8.3Oilbuner
Hi theBeav; Very interesting! I assume the south service center is the one in Texas, as listed on their web site. Would also be interesting to know if the other 2 service centers have stated the same as what you posted. It would not surprise me at all that REV has made a decision like the one you mentioned. It should say right on Monaco's web site for service centers that we, REV, won't recognize Monaco Coaches that the customer is requesting service on the Roadmaster Chassis within these build years. This is just my opinion but, I don't think of an REV product with the Monaco name on the coach is a real Monaco. The name was just acquired when REV bought the company from Navistar. The technical support lasted for a while, but that is gone also. Will be interesting what other owners with the older Monaco coaches find out when they call and ask for service at an REV/Monaco service center. Times are a changing!
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I have an ‘03 Monaco Signature and was in the Alvarado service center a couple of times over the course of the summer. No problem or question about working on a Roadmaster Chassis.
__________________
Steve Ownby
Full time since 2007
2003 Monaco Signature
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12-13-2018, 10:36 AM
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#8
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Registered User
Join Date: Jan 2018
Posts: 104
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That's interesting. I asked specifically about roadmaster, and they said they dont work on them. Maybe it was just an idiot on the phone that didn't know what she was talking about.
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12-13-2018, 11:37 AM
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#9
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Senior Member
Join Date: Nov 2008
Location: Cosby, Tn
Posts: 6,587
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Quote:
Originally Posted by theBeav
That's interesting. I asked specifically about roadmaster, and they said they dont work on them. Maybe it was just an idiot on the phone that didn't know what she was talking about.
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If you are talking about the Alvarado, Tx service center, call back and ask to speak to Billy Booth. Billy is the shop manager & very familiar with Roadmaster.
__________________
Steve Ownby
Full time since 2007
2003 Monaco Signature
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12-13-2018, 02:04 PM
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#10
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Moderator Emeritus
Monaco Owners Club Texas Boomers Club
Join Date: Nov 2015
Location: Central Texas
Posts: 13,426
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I can't believe they wouldn't work on it, the local Freightliner dealer will.
__________________
Dennis and Katherine
2000 Monaco Dynasty
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12-13-2018, 11:08 PM
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#11
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Registered User
Join Date: Jan 2018
Posts: 104
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Monaco Service
Quote:
Originally Posted by Steve Ownby
If you are talking about the Alvarado, Tx service center, call back and ask to speak to Billy Booth. Billy is the shop manager & very familiar with Roadmaster.
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Thanks Steve. I'll do that.
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12-14-2018, 09:42 AM
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#12
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Senior Member
Monaco Owners Club
Join Date: Sep 2010
Location: Alberta
Posts: 1,429
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Quote:
Originally Posted by moisheh
I have been told that the Monaco /Rev center in Coburg is absolutely useless.
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After my last time dealing with them I kind of have to agree. They have really gone down hill.
__________________
Trap, Jan and the Pup
2013 Monaco Diplomat 43dft
2010 Black Jeep Liberty
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12-14-2018, 11:43 AM
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#13
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Senior Member
Join Date: Jan 2018
Posts: 3,009
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Well, one thing I know from personal experience is the REV Group factory in Decatur, IN is not only incompetent, at least one of their employees had sticky fingers and you have to be really persistent and hold their feet to the fire to get them to honor their 90 day warranties.
__________________
2005 Monaco Knight 40PLQ; Cummins 8.3L ISC330, Pacbrake, Allison 3000, Roadmaster RR8R, ScanGauge D, 2004 Kawasaki Vulcan VN750(Geezer Glide) on a Versahaul carrier pulling a 2013 Kia Soul+; 2.0L, 6 speed Sport shifter(great car) on an American Car Dolly(great dolly.)
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12-17-2018, 09:41 AM
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#14
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Senior Member
Monaco Owners Club
Join Date: May 2012
Location: DFW, Tex-US
Posts: 6,196
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Been to the Alvarado center twice and while Billy seemed sincere and helpful, I shouldn't have had to push that hard to get them to stand by their work.... it's was a different excuse each day... I go to Quality Rv Solutions - a smaller shop, but the owner is on site and very, very helpful (on second thought, don't call them, I don't want them to get too busy  )
__________________
'11 Monaco Diplomat 43DFT RR10R pushed by a '14 Jeep Wrangler JKU. History.. 5'ers: 13 Redwood 38gk(junk!), 11 MVP Destiny, Open Range TT, Winn LeSharo, C's, popups, vans, tents...
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