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Old 04-07-2015, 07:12 AM   #1
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Newbie Question/Concern

We just purchased a 2015 Holiday Rambler Vacationer and it is already in for service! Three recalls and other issues that has me concerned. First the house batteries totally died and were just replaced (new ones seem to be working fine right now). The slideout is creating gouges in the floor. The unit doesn't seem to be levelling properly (can tell by the inside doors). Over half of our electrical outlets don't work and none of the 3 tv's work either. We just brought it in for repairs this weekend and on backing it out of our driveway the radio and backup camera blacked out. We have been told that we need a new radio since this one totally died. Also we couldn't see the speedometer so something is going on with that too. My concern is having so many issues even before we have used it!!! Is this common? Is there something we should be concerned about? I am so worried that we got a lemon.

We plan to tour the country in 2 years so we have plenty of time to get it road worthy.
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Old 04-07-2015, 08:58 AM   #2
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Quote:
Originally Posted by robinfred View Post
We just purchased a 2015 Holiday Rambler Vacationer and it is already in for service! Three recalls and other issues that has me concerned. First the house batteries totally died and were just replaced (new ones seem to be working fine right now). The slideout is creating gouges in the floor. The unit doesn't seem to be levelling properly (can tell by the inside doors). Over half of our electrical outlets don't work and none of the 3 tv's work either. We just brought it in for repairs this weekend and on backing it out of our driveway the radio and backup camera blacked out. We have been told that we need a new radio since this one totally died. Also we couldn't see the speedometer so something is going on with that too. My concern is having so many issues even before we have used it!!! Is this common? Is there something we should be concerned about? I am so worried that we got a lemon.
We plan to tour the country in 2 years so we have plenty of time to get it road worthy.
robinfred
Welcome to the WWR, (wonderful world of RVing).
I doubt that 2 years will be enough time.
I've owned my coach for 14 years and driven it 113k miles and I am still fixing things.
Mel
'96 Safari, 140k miles
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Old 04-07-2015, 09:39 AM   #3
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I have owned two new coaches, 1998 Bounder, 2000 Diplomat and purchased 2005 HR Scepter last March, have not experienced anything like your issues. It would appear that QC final inspections at the Factory missed your unit, I would contact Monaco directly and voice your concerns.
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Old 04-07-2015, 10:07 AM   #4
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robinfred - yes, this appear to be common.

New RV's are known to be riddled with faults because the manufacturer have chosen that the new owners should be in charge of "quality control".

We personally fixed a lot ourselves the first few month of owning a new RV, and then we spend one whole week at one of the manufacturers factories followed by another whole week 6 month later.

When we started RVing we had zero experience, and that meant that small problems appeared big. After 8 years we can fix just about anything with a little help from IRV2 friends, and you are not lightly to catch me at an RV repair shop. RV's are put together in a not very sophisticated way, and this makes them easy to repair after a while.

This is one reason why some people prefer used RV's over new ones. Once an RV has been on the road for a year or two, then all the manufacturers mistakes has been taken care of.

I hope they get you sorted out so you can enjoy RVing the way it should (and will) be.
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Old 04-07-2015, 12:31 PM   #5
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robinfred - yes, this appear to be common.

New RV's are known to be riddled with faults because the manufacturer have chosen that the new owners should be in charge of "quality control".

We personally fixed a lot ourselves the first few month of owning a new RV, and then we spend one whole week at one of the manufacturers factories followed by another whole week 6 month later.

When we started RVing we had zero experience, and that meant that small problems appeared big. After 8 years we can fix just about anything with a little help from IRV2 friends, and you are not lightly to catch me at an RV repair shop. RV's are put together in a not very sophisticated way, and this makes them easy to repair after a while.

This is one reason why some people prefer used RV's over new ones. Once an RV has been on the road for a year or two, then all the manufacturers mistakes has been taken care of.

I hope they get you sorted out so you can enjoy RVing the way it should (and will) be.
Thank you for giving me some hope!!! This was a "huge" purchase for us and I was beginning to have buyers remorse!
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Old 04-07-2015, 01:51 PM   #6
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I bought my coach new, and was also a bit distraught because it seemed I was back at the dealer after every other trip (and we took it out often, almost every weekend.) And that was after I took care of a lot of little issues myself, leaving the dealer for the bigger problems. But after a year, most were worked out, only the refrigerator problems took a couple years to resolve (they finally replaced the refer doors under warranty, and that fixed that.)

While I had a wide range of issues, none seemed quite as drastic as yours. You seem to be having some bad luck, but not as bad as some friends of ours who bought a new Tiffen Phaeton, they seem to have no end of major problems.

One issue may be easy to fix:
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The unit doesn't seem to be levelling properly (can tell by the inside doors).
It should be pretty easy to fix that, but the information probably isn't in your coach owner's manual. Go to the web site of the jack system's manufacturer, and look for any service manuals or technical bulletins. There is usually a "magic sequence" to reset the level point. Use the manual controls to get the coach level to your liking, then enter this "magic sequence" and that will reprogram the controller to know what is level. Don't have the dealer do it, they may not level the coach the way you want it: often the floors, counters, table, etc are not all perfectly level with each other, so choose what you think is most important (for us it's having the bathroom door not swing open or shut by itself) and calibrate with that being level.

But keep in mind, that auto leveling will usually get you close, but not exact. There is a bit of a tolerance that it uses to determine level, and what it considers "close enough" may not be close enough for you. I usually manually level (especially on difficult sites) as I can usually do a better job. But when I do use auto mode, I find I still need to switch it to manual and tweak it a little when auto leveling is done.

Speaking of going to the jack manufacturer's site, that's a good idea for all of the systems: air conditioners, furnaces, slide mechanisms, water heater, awnings, etc are all made by different companies, not Monaco. While some information will be in the coach's owner manual, you can get a lot more detailed information direct from the manufacturers who will generally post user and service manuals on their sites.

Good luck with your new coach. It can certainly be daunting at the beginning, but it should start to get better soon. Hopefully it won't take too long to go from to
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Old 04-08-2015, 05:44 PM   #7
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I assume your coach came with a warranty and you should still be covered. I would document everything that is wrong in insist that the dealer fix these things. If not I would work my way up the food chain till you get satisfaction. In the beginning if you are getting the run around I would go right to the manufacturer customer service and inform them.

I had a Class C on a Ford Chassis, which I had nothing but problems with.
Cracked Exhaust Manifold under warranty, took +3 months to get it fixed, requested extension of warranty due to length of time to repair, denied!

2nd cracked manifold which happen within a couple months of warranty going out. Fixed myself with after market manifold

Firestone tires experienced the tread separation but not recognized as part of that whole fiasco

Front end alignment required after ~1 year

Transmission seal failure, with new part coming with a warning that original seal not suitable for heavy duty truck application.


Oil pump failure, flange that bolted to engine developed crack at tube.

I sent letters to the Ford Warranty department about all of the above. The last time I sent a registered letter to Henry Clay Ford Jr. Finally had a representative call me, very arrogant and insinuated that I hadn't performed the required maintenance. He changed his approach when I pointed out who the letter was sent to. He said that NONE of my other letters were on record. He said if they were they could have made some allowance for extended warranty. I gave him the address that I had been sending the letters to and he said wrong address, there was a special department for RV Warranty claims. LESSON LEARNED!!

Bottom line is document everything, don't give up, and keep working your way up the ladder until you get satisfaction.

You may also considered if there is a Lemon Law in your state, that could give you some leverage possibly forcing them to take the RV back and replace it.
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Old 04-09-2015, 07:26 PM   #8
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If you like the coach, hang in there. We bought our 2007 Scepter in 2007, a fairly high end coach. In the first few years it was back to the factory for a week (before Monaco went bust), back to the dealer at least a dozen times and to our independent shop lots of times. One major irritation was a slide problem that neither the factory nor the dealer could fix permanently. I finally found an independent shop staffed by former Monaco techs that fixed that for $200.

Over the years, we've found and fixed many problems and have done many upgrades, but that's a part of the hobby. I'm handy but do very few repairs except small ones. After a few years, the coach has settled down. It still needs service from time to time for problems, and now that we don't carry a service policy, the cost is on us. All that said, we still love the coach as much as the day we bought it. maybe more since we've improved it. We still drop by the shows and dealers from time to time but just haven't found anything we like better. Hang in there, it will not only get better, you'll have the fun you bought it for.
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Old 04-10-2015, 01:26 PM   #9
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Update - they found the issue with the electrical and fixed it! One wire either came loose or was never wired right. They replaced the radio. The are going to replace the floor where the slideout gouged it. So far we are pretty happy with the service at campers inn! I guess they have a new guy running it - hopefully he stays! Feeling so much better!
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Old 04-10-2015, 02:15 PM   #10
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Update - they found the issue with the electrical and fixed it! One wire either came loose or was never wired right. They replaced the radio. The are going to replace the floor where the slideout gouged it. So far we are pretty happy with the service at campers inn! I guess they have a new guy running it - hopefully he stays! Feeling so much better!
Happy days - just like it was supposed to be and will be once you are past the first hurdles.
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Old 04-10-2015, 02:29 PM   #11
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Keep records of all your problems and visits to the repair facility , as well keep a folder with copies of all repairs, ( helps with any repeat problems) and service work performed, ( service records can really help your resale value , down the road; many RVers won't consider buying a coach that has no service records.
I hope everything gets sorted out soon and you're able to get out and enjoy your coach.
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Old 04-11-2015, 06:58 AM   #12
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Keep records of all your problems and visits to the repair facility , as well keep a folder with copies of all repairs, ( helps with any repeat problems) and service work performed, ( service records can really help your resale value , down the road; many RVers won't consider buying a coach that has no service records.
I hope everything gets sorted out soon and you're able to get out and enjoy your coach.
yes we plan on having a "box" with all the maintenance stuff. I also bought a journal and plan to write about all of our adventures! Our first one is coming up - going to Foxwoods Casino and dry camp in their parking lot (just for one night)
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Old 05-30-2015, 07:53 PM   #13
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We just purchased a 2015 Holiday Rambler Vacationer and it is already in for service! Three recalls and other issues that has me concerned. First the house batteries totally died and were just replaced (new ones seem to be working fine right now). The slideout is creating gouges in the floor. The unit doesn't seem to be levelling properly (can tell by the inside doors). Over half of our electrical outlets don't work and none of the 3 tv's work either. We just brought it in for repairs this weekend and on backing it out of our driveway the radio and backup camera blacked out. We have been told that we need a new radio since this one totally died. Also we couldn't see the speedometer so something is going on with that too. My concern is having so many issues even before we have used it!!! Is this common? Is there something we should be concerned about? I am so worried that we got a lemon.

We plan to tour the country in 2 years so we have plenty of time to get it road worthy.
We are so disappointed with our 2014 Monaco Monarch. We have had it in for warranty so many ties, this time it's been 2 months and still don't have it fixed! It has been one thing after another, no quality control at the factory, and no urgency at the dealer. We have had it for one year..are on our third windshield wiper motor..long story, the floor is bubbling up, slide wouldn't go in one time and had to leave it at the campground, had a propane leak, the jacks don't work right..could go on and on! Everyone just tells us this is to be expected! I can't think of another product out there that could get away with this! We're done with rving!
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