RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Monaco Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 08-29-2014, 11:13 AM   #1
Senior Member
 
mccrob's Avatar
 
Join Date: Feb 2012
Posts: 499
Ripped off by Good Sam Roadside Assistance

Arrived at out campground with a flat tire on the motor home, no problem I've got Good Sam just a phone call and we'll be fine I told the wife. A phone call and a repair truck was dispatched. The tire had a sidewall separation so 2 new tired were installed all is good. The next morning iget a call fron Good Sam with the bill a little high but it was a purchase on the road,till I got a breakdown on the charges, 165.50 to MOUNT the first tire, 86.50 for the second $252 to mount tires. Phone call to the tire store to check on charges store manager stated it was a national account and he had no control over charges, he did say if he billed it would be less than $200 for the call. Called Good Sam and they stated it was billed through a National Account and that is what they charged. So even Good Sam says they pay for the service call and milage they don't. There excessive mounting charge more than covers the entire bill. NO MORE GOOD SAM ANYTHING FOR ME
__________________

__________________
Bob & Elaine McClelland and the spoiled pup Izzie
2008 Monaco Diplomat
Desert Hills & Parker Az
mccrob is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 08-29-2014, 11:46 AM   #2
Registered User
 
mel s's Avatar
 
Join Date: Mar 2010
Posts: 8,777
Quote:
Originally Posted by mccrob View Post
Arrived at out campground with a flat tire on the motor home, no problem I've got Good Sam just a phone call and we'll be fine I told the wife. A phone call and a repair truck was dispatched. The tire had a sidewall separation so 2 new tired were installed all is good. The next morning iget a call fron Good Sam with the bill a little high but it was a purchase on the road,till I got a breakdown on the charges, 165.50 to MOUNT the first tire, 86.50 for the second $252 to mount tires. Phone call to the tire store to check on charges store manager stated it was a national account and he had no control over charges, he did say if he billed it would be less than $200 for the call. Called Good Sam and they stated it was billed through a National Account and that is what they charged. So even Good Sam says they pay for the service call and milage they don't. There excessive mounting charge more than covers the entire bill. NO MORE GOOD SAM ANYTHING FOR ME
mccrob
Are you sure Good Sam ERS didn't pay for the service call and mileage?...that's all that the the "fine print" in your contract with them says they will do, (read the contract you signed).
Nowhere in the fine print does it say "We will send you a reasonably priced bill for any services needed and rendered above and beyond the service call and mileage".
Having an ERS can give you a "warm fuzzy feeling"... until you NEED/USE it.
Mel
'96 Safari, w/ CoachNet ERS
__________________

mel s is offline   Reply With Quote
Old 08-29-2014, 12:33 PM   #3
Senior Member
 
SteveLevin's Avatar
 
Join Date: Feb 2010
Location: Sunnyvale, CA
Posts: 1,195
I've always assumed that while an ERS program (from anyone) would pay to get the person to the coach (and even pay to take off a bad tire and put on a spare), I've never thought that they would be involved in any of the services beyond that (buying replacement tires, having them mounted/balanced, etc).

Steve
__________________
The Green Machine -- 2000 Mountain High Coachworks Summit (Spartan chassis / Cummins ISC)
...and F-Troop: Fearghus, Fiona, and Frankie (Cairn Terriers)
SteveLevin is offline   Reply With Quote
Old 08-29-2014, 12:53 PM   #4
Registered User
 
mel s's Avatar
 
Join Date: Mar 2010
Posts: 8,777
Quote:
Originally Posted by SteveLevin View Post
I've always assumed that while an ERS program (from anyone) would pay to get the person to the coach (and even pay to take off a bad tire and put on a spare), I've never thought that they would be involved in any of the services beyond that (buying replacement tires, having them mounted/balanced, etc).
Steve
That is also my understanding.
IMO most people expect far more than an ERS will provide, (and are disappointed if/when their ERS doesn't do everything they expected).
Mel
mel s is offline   Reply With Quote
Old 08-29-2014, 12:58 PM   #5
Member
 
onespotleft's Avatar
 
Mid Atlantic Campers
Join Date: Aug 2014
Posts: 57
Blog Entries: 3
my husband and I talked about getting a mounted spare to carry with us have any of you had a spare tat GS paid to have put on.
__________________
1997 Safari Trek
onespotleft is offline   Reply With Quote
Old 08-29-2014, 01:10 PM   #6
Senior Member
 
Wizard's Avatar


 
Winnebago Owners Club
Freightliner Owners Club
Join Date: Mar 2007
Location: Home on the hill in Georgia
Posts: 2,619
GS had three tires changed on my previous trailer, one where the tech had to bring a tire. All I was charged for was the tire and it was reasonable.

Had one changed on my motorhome when I had a spare unmounted tire. No charges although I did tip the techs in all cases.
__________________
Jerry & Patsy Potter, Taz & Jake Jr.
2000 Winnebago Journey
2006 Ford Explorer 4X4
Wizard is offline   Reply With Quote
Old 08-29-2014, 01:20 PM   #7
Senior Member
 
mccrob's Avatar
 
Join Date: Feb 2012
Posts: 499
Didn't expect Good Sam to pay for any labor but they billed more for the labor than the entire service call would have cost had I called the service company direct
__________________
Bob & Elaine McClelland and the spoiled pup Izzie
2008 Monaco Diplomat
Desert Hills & Parker Az
mccrob is offline   Reply With Quote
Old 08-29-2014, 04:05 PM   #8
Registered User
 
mel s's Avatar
 
Join Date: Mar 2010
Posts: 8,777
Quote:
Originally Posted by mccrob View Post
Didn't expect Good Sam to pay for any labor but they billed more for the labor than the entire service call would have cost had I called the service company direct
mccrob
What do you suppose the labor would have cost if you would have let Good Sam pay for what they where responsible for ....and you had paid the service provider for what you were responsible for.

Letting Good Sam, (or any ERS), handle the bill for any necessary additional labor and material giving them the opportunity, (and your permission), to rip you off.

To keep my ERS out of my wallet I have always paid my share of the bill directly.

Mel
'96 Safari
mel s is offline   Reply With Quote
Old 08-29-2014, 04:22 PM   #9
Senior Member
 
terry735001's Avatar
 
Join Date: Sep 2012
Posts: 1,176
Blog Entries: 11
i have a tool to mount my own 22.5 on my DP .. if you have the right tools it can be swopped out in 5 mins

some thing like this

but i am a yung fart and can do it .. i do under stand most cant
terry735001 is offline   Reply With Quote
Old 08-29-2014, 05:46 PM   #10
Senior Member
 
dwhit's Avatar
 
Join Date: Feb 2013
Location: Lake Hartwell, SC/GA
Posts: 621
We have Good Sam ERS. Two weeks ago we needed a tow when our oil pressure went to zero. Good Sam paid the outrageous tow fee. Nothing more...and nothing more was expected. I never expected anything but roadside or a tow. You may have thought you had extended service plan? If so, you're yearly outlay would be astronomically more than a couple hundred for five years as we paid.
__________________
2014 XLR415AMP Thunderbird ToyHauler, 2019 Sandpiper 379FLOK, F350 Lariat Diesel DRW, NRA Benefactors, KN4YBP
dwhit is offline   Reply With Quote
Old 08-29-2014, 06:40 PM   #11
Moderator Emeritus
 
RickO's Avatar


 
Join Date: Jan 2007
Location: Litchfield Park, Arizona
Posts: 10,530
I'm actually surprised that GS doesn't pay for labor to mount a tire on the road. I've had one opportunity to use our CoachNet for a flat inside dually. They brought the new tire (which I paid for) but the labor for installing the new tire was covered.

Rick
__________________
Rick, Nancy, Peanut & Lola our Westie Dogs & Bailey the Sheltie.

2007 Itasca Ellipse 40FD
RickO is offline   Reply With Quote
Old 08-29-2014, 06:54 PM   #12
Senior Member
 
Monaco Owners Club
Join Date: Feb 2011
Location: Signal Hill, California
Posts: 3,316
I pay $2.00 every 6 months for roadside service and towing to my Good Sam Vehicle Insurance company for each of my cars and motorhome. I can't understand why people would pay more for the same service. deSanford
__________________
Sanford, Linda & R cats: Molly, Levi, Cody
2011 Monaco by Navistar RV
Good Sam Life Member Good Sam Hams Chapter
deSanford is offline   Reply With Quote
Old 08-29-2014, 08:23 PM   #13
Senior Member
 
mccrob's Avatar
 
Join Date: Feb 2012
Posts: 499
Mel did you read my post called service provider he informed me the bill for the entire service would have been LESS than GS charged through there national account billing
__________________
Bob & Elaine McClelland and the spoiled pup Izzie
2008 Monaco Diplomat
Desert Hills & Parker Az
mccrob is offline   Reply With Quote
Old 08-29-2014, 10:31 PM   #14
Moderator Emeritus
 
RickO's Avatar


 
Join Date: Jan 2007
Location: Litchfield Park, Arizona
Posts: 10,530
Quote:
Originally Posted by deSanford View Post
I pay $2.00 every 6 months for roadside service and towing to my Good Sam Vehicle Insurance company for each of my cars and motorhome. I can't understand why people would pay more for the same service. deSanford
Isn't the point of the thread that you get what you pay for? Seems the OP is pretty dissatisfied with the product he purchased from GS.

Rick
__________________

__________________
Rick, Nancy, Peanut & Lola our Westie Dogs & Bailey the Sheltie.

2007 Itasca Ellipse 40FD
RickO is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Wisconsin Good Sam Rally Tom3205 RV Events & Gatherings 2 07-03-2014 08:54 PM
Best roadside assistance in usa? cees iRV2.com General Discussion 2 06-04-2014 06:47 PM
Ford roadside assistance wrapperman Ford Motorhome Chassis Forum 3 04-29-2014 08:36 PM
Good Sam Big mistake seniorgear iRV2.com General Discussion 45 03-28-2014 08:21 AM
Dealer Good Sam Extended Warranty iquilt888 iRV2.com General Discussion 3 02-26-2014 08:16 PM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 12:49 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×