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Old 06-01-2007, 06:37 PM   #1
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Monaco Owners Club
Join Date: Apr 2007
Location: AZ & MT snowbirds
Posts: 731
First, I want to say we love our new LaPalma 34PDD. But the problems we encountered on our first trip are the things you read about, and hope you never have to deal with. Why is it our major problems always seem to happen on the Friday before a holiday weekend?

The two hour drive to the campground was great. The coach handles well and has lots of power. After setting up, everything seemed to be perfect so we relaxed, took a walk, cooked dinner, took showers and we were sitting there talking about what a nice day it had been. I looked under the chair DH was sitting in and there was a flood of water coming towards me, the carpet, and the couch! I looked towards the bedroom and water was rushing out from under the entire galley area all the way into the bathroom. I quickly put down at least 8 towels while DH ran outside to shut off the water. We mopped it all up, took out all the drawers, and put the portable fan to work. By morning it was dry, but I hadn't slept well. The water was off to the coach and the ground fault did its job so we had no electricity to the galley area.

We called the dealer early Saturday morning to report the problem and ask advice. We spoke with technicians who thought the problem might be the ice maker. They said to take off the panel under the frig and look around. We didn't see a problem there, but further investigation under the sink found the small hose to the water filter disconnected. (We hadn't even used it!) DH shut off the water valve at the filter and he turned the water back on. Success! No flood! And so we decided to continue our weekend. Oh yeah, while looking under the frig it was discovered that the furnace ducts were not connected.

Throughout the rest of the weekend we found the central vacuum did not work, the DVD player froze and ejected a DVD and wouldn't take another, the rear AC did not blow air in the front galley vents, the trim around the table was separating loose, the antennae handle and parts came apart and fell to the floor, wall trim pieces were missing, and a few more minor issues. The storage bay near the water heater had water in it, after drying it out, so DH suspected another possible water leak there.

On Tuesday we were getting ready to head for home and DH had emptied the black tank, then the grey tank. He flushed the black tank with the built in hose thing-ie (I guess someday I should learn all about it?), and water started spraying out under the bathroom sink. For the second time we had a water leak in the coach! I didn't trust anything at that point and had been on the lookout when it happened. Only 1 towel was needed to clean up this time.

When we got home I called Monaco and asked what we should expect of the dealer. Shouldn't they have found all these problems during their week-long prep? I said I was ready to drive to the factory, I was so peeved. The technician calmly said the dealer does not live in the coach and therefore some of these problems would not be discovered. He said humans build the coaches and therefore, mistakes happen. (For some reason this calmed me down, but now I don't know why it did.) He said to take it to the dealer and they could take care of it.

The coach was back with the dealer Tuesday. They called today and told us what was on order from Monaco, but that we could pick it up Saturday. They ordered a new DVD and dinette table. There were a couple minor problems caught during their prep (broken window latch, missing speaker cover, a furnace part) that we hope are also resolved. They also had lost all the owner manuals (yes, all appliance documents, everything) that a new owner should get. Somehow they put together a packet for us, but I wonder which coaches are now missing their manuals? They were supposed to order a total new set from Monaco also.

I'd like to say again that we love the new motorhome. It drove very well, it's the right size for us, the TV's, frig, stove and microwave worked well. In fact, we could have fixed most of the problems since DH is very handy, but we want the dealer to handle their responsibilities. We think that all of these issues will be resolved in a couple weeks. Then we are off to Montana for an extended trip.

Wish us luck! We may need it!
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Old 06-01-2007, 06:37 PM   #2
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Monaco Owners Club
Join Date: Apr 2007
Location: AZ & MT snowbirds
Posts: 731
First, I want to say we love our new LaPalma 34PDD. But the problems we encountered on our first trip are the things you read about, and hope you never have to deal with. Why is it our major problems always seem to happen on the Friday before a holiday weekend?

The two hour drive to the campground was great. The coach handles well and has lots of power. After setting up, everything seemed to be perfect so we relaxed, took a walk, cooked dinner, took showers and we were sitting there talking about what a nice day it had been. I looked under the chair DH was sitting in and there was a flood of water coming towards me, the carpet, and the couch! I looked towards the bedroom and water was rushing out from under the entire galley area all the way into the bathroom. I quickly put down at least 8 towels while DH ran outside to shut off the water. We mopped it all up, took out all the drawers, and put the portable fan to work. By morning it was dry, but I hadn't slept well. The water was off to the coach and the ground fault did its job so we had no electricity to the galley area.

We called the dealer early Saturday morning to report the problem and ask advice. We spoke with technicians who thought the problem might be the ice maker. They said to take off the panel under the frig and look around. We didn't see a problem there, but further investigation under the sink found the small hose to the water filter disconnected. (We hadn't even used it!) DH shut off the water valve at the filter and he turned the water back on. Success! No flood! And so we decided to continue our weekend. Oh yeah, while looking under the frig it was discovered that the furnace ducts were not connected.

Throughout the rest of the weekend we found the central vacuum did not work, the DVD player froze and ejected a DVD and wouldn't take another, the rear AC did not blow air in the front galley vents, the trim around the table was separating loose, the antennae handle and parts came apart and fell to the floor, wall trim pieces were missing, and a few more minor issues. The storage bay near the water heater had water in it, after drying it out, so DH suspected another possible water leak there.

On Tuesday we were getting ready to head for home and DH had emptied the black tank, then the grey tank. He flushed the black tank with the built in hose thing-ie (I guess someday I should learn all about it?), and water started spraying out under the bathroom sink. For the second time we had a water leak in the coach! I didn't trust anything at that point and had been on the lookout when it happened. Only 1 towel was needed to clean up this time.

When we got home I called Monaco and asked what we should expect of the dealer. Shouldn't they have found all these problems during their week-long prep? I said I was ready to drive to the factory, I was so peeved. The technician calmly said the dealer does not live in the coach and therefore some of these problems would not be discovered. He said humans build the coaches and therefore, mistakes happen. (For some reason this calmed me down, but now I don't know why it did.) He said to take it to the dealer and they could take care of it.

The coach was back with the dealer Tuesday. They called today and told us what was on order from Monaco, but that we could pick it up Saturday. They ordered a new DVD and dinette table. There were a couple minor problems caught during their prep (broken window latch, missing speaker cover, a furnace part) that we hope are also resolved. They also had lost all the owner manuals (yes, all appliance documents, everything) that a new owner should get. Somehow they put together a packet for us, but I wonder which coaches are now missing their manuals? They were supposed to order a total new set from Monaco also.

I'd like to say again that we love the new motorhome. It drove very well, it's the right size for us, the TV's, frig, stove and microwave worked well. In fact, we could have fixed most of the problems since DH is very handy, but we want the dealer to handle their responsibilities. We think that all of these issues will be resolved in a couple weeks. Then we are off to Montana for an extended trip.

Wish us luck! We may need it!
__________________

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2008 Cayman XL 35SBD & 2008 Honda CR-V
http://RickMicGoneFishin.blogspot.com/
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Old 06-02-2007, 09:46 AM   #3
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Same thing happened to us on the first trip out with our 2007 Diplomat. It was Palm Sunday Weekend and my wife and I had gone to church. In the middle of the service my cell phone rang. I pushed the button to silence the phone and send the caller to voice mail. Then put the phone in vibrate mode. When my pocket started vibrating 5 minutes later I thought I'd better get up and go outside to take the call. It was my son who was camping in the spot next to ours.

He said that our couch was flooded and water was pouring out the kitchen slide. He had turned the water off at the feed(I know I should have done that before leaving the coach), but water was still running out. So we left the service to go back to the campground and survey the damage. Horrid images of a ruined interior filled out minds on the drive home.

What had happened is that Monaco had never tightened a compression fitting in a water line under the sink. We were very fortunate that the cach was not quite level and leaning a bit toward the galley side. Water had soaked the carpet under the galley cabinets and was running out the slide, but had not overflowed to anywhere else inside the coach.

I removed the floors from the cabinets, and sopped up as much as we could with towels. There is a furnice in there, so I unfastened the ducts and routed them all inside the varous cabinets. That dried up the water in a few hours.

No hardware stores open, so while the water was drying, son and I went to Wallyworld and bought an "icemaker kit" which had all the parts I needed to replace the fitting (parts of which we never did find) and make proper repairs.

Had a much more "peaceful" church service the following week on Easter.
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Old 06-02-2007, 11:10 AM   #4
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Robin,
I know we are not alone, these things happen. We're also lucky that everything dried out very well with no residual damage.

We just got the coach home from the dealer and one of the compression fittings to the water filter was not tightened, resulting in a hose coming off. (We could see that one.) The second water leak under the bathroom sink was caused from someone putting a screw into one of the black tank pipes.

Do you think the same factory worker made both our coaches?
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Old 06-02-2007, 08:32 PM   #5
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by GoneFishin:
Do you think the same factory worker made both our coaches? </div></BLOCKQUOTE>
Could be. We didn't have a screw in our black tank, but we did have a hole drilled into the side of our Sani-Con nozzle. That was "interesting" the first time I used it. Fortunately I was standing on the other side of the nozzle.
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