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10-23-2009, 12:52 PM
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#1
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Junior Member
Join Date: Nov 2007
Location: Full Time
Posts: 22
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Hi,
This is the DW writing this as my new registration isn't allowing me to post a new thread yet. Don considers this one of my secretarial/DW duties anyway. 
Has anyone had problems receiving responses from PI for any reason? Since our truck broke down in May and prevented us from attending May's Family Reunion, we have been trying to talk to someone about getting a refund of our $100 deposit. I have talked to several people who stated someone would call back, have left voicemail messages and sent an email from the website, but still no response.
Our issue is small in comparison to someone who can't get their rig in for service. Nonetheless, we are customers who are loving their Wild Cargo and tell everyone how wonderful Excels are for fulltime RVing. Failure to respond to any customer, however, is disconcerting.
__________________
Don and Deb
2008 Excel Wild Cargo
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10-23-2009, 02:04 PM
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#2
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Senior Member
Winnebago Owners Club
Join Date: Nov 2006
Location: Anywhere, USA
Posts: 2,383
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Don & Deb,
Certainly out of character for the SC folks -- someone must have dropped the ball on your refund. Rest assured, Bryan will see this post and respond.
__________________
John & Marilyn Yoder, Sophie & Misha (Bichons)
CMSgt (Ret) USAF, Marilyn USAF CSRS Ret.
2008 Vectra 40TD, WIT-151980 FMCA F265880
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10-23-2009, 04:35 PM
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#3
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Senior Member
Excel Owners Club
Join Date: Dec 2006
Location: Fulltime TX Escapee
Posts: 4,638
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__________________
2012 Excel L33ft. GKE Love Fulltiming. Tugger, the wonder truck. '05 Chevy D/A 3500 CC DRW Fold-A-Cover Raycor 660 Auxilarly Fuel Filter
Check out our blog at: http://claphamstravels.blogspot.com
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10-28-2009, 11:35 AM
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#4
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Junior Member
Join Date: Nov 2007
Location: Full Time
Posts: 22
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Just a follow up, we recieved an e-mail from Marlene at PI and our issue is being taken care of. 
__________________
Don and Deb
2008 Excel Wild Cargo
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10-29-2009, 12:07 AM
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#5
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Senior Member
Excel Owners Club
Join Date: Mar 2007
Location: Cudjoe Key, FL 23 miles from Key West
Posts: 1,401
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They are not perfect but I have yet to find any manufacturer who tries harder.
__________________
 Member # 47 , " squirt", Smart Cabriolet The Newest Family Addition
The Wagon, Excel L36CLO, Overkill, Volvo 610, Venture Out, Cudjoe Key, FL
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10-29-2009, 04:08 AM
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#6
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Registered User
Excel Owners Club
Join Date: Jan 2007
Location: North of the Mason Dixon Line
Posts: 1,565
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Quote:
Originally Posted by MakinSmoke
They are not perfect but I have yet to find any manufacturer who tries harder.
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Ditto! 
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10-29-2009, 06:14 AM
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#7
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Senior Member
Join Date: Jan 2009
Posts: 507
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Ditto #2
__________________
David & Donna Driver SKP# 105170 | Fulltimer | 2009 F450 Lariat Plus w/Nav | 2011 MS 36RSSB3
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10-29-2009, 10:25 AM
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#8
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Senior Member
Excel Owners Club
Join Date: Dec 2006
Location: Out there........
Posts: 379
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Me too on the dittos.
__________________
Jim & Bona
FT Since '08
'04 Volvo 630, '08 Excel 35FLR
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11-01-2009, 05:16 PM
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#9
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Member
Excel Owners Club
Join Date: Feb 2008
Posts: 54
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Don't get me wrong, we love our trailer. That said, it has been at the dealer for a total of five weeks for two simple warranty issues. One being a defective wipe seal on the bedroom slide. The other being a damaged interior trim ring on one of the emergency escape windows which was damaged during the construction of the trailer. These issues have required two trips to the dealer at 150 miles each because the wrong parts were shipped. Of course, the dealer blames Peterson.
__________________
Jerry & Linda Sulkin
2008 Excel R26TRW
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