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Old 03-24-2008, 01:59 PM   #1
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We were getting ready to leave and I wanted to unlock the hose reel to wind up the hose. It would not pull out. Today I got around to investigating the problem. I decided to remove the unit. It was not an easy job as insulation had been glued on after installation. After removing the unit to get a better look, I found the problem was the tube where the hose is wound. It looks like a cylinder with a couple of flat parts. On this cylinder there are slots through the ends of the flat surfaces. When you turn the reel small pieces of plastic come up thru the slots. You can see the slots by opening up the reel, removing the hose and look at the ends of the reel. Turn it from lock to unlock and see these pieces of plastic appear and disappear. My flat surfaces were not flat but looked like they were bent. The locks could not get inside the reel. It looked like a job for the dremmel tool. I didn't have one so I used a knife. The plastic is soft.

I ask myself why did this happen? I believe it was high water pressure and the fact that I didn't unroll all the hose. I noticed the pressure was a little high. The hose looked like it swelled a little bit. I guess the hose wrapped around the reel chooked the little reel and deformed it.

Lesson learned. It is not a good idea to hook up without a pressure regulator. It is also not a good idea to leave hose on the reel when you turn the water on.

I also noticed some water leakage around the hole where the hose reel assembly is installed. The only sealing material used was the white silicon. I used some plumber putty when I replaced the assembly.

While I am talking about water leakage I probably should mention the air vent on the side of the trailer for the refrigerator. I had some work done which required removing this vent. The technician was replacing the foam which had been used for a seal with plumber putty. The foam didn't provide a good seal.
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Old 03-24-2008, 01:59 PM   #2
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We were getting ready to leave and I wanted to unlock the hose reel to wind up the hose. It would not pull out. Today I got around to investigating the problem. I decided to remove the unit. It was not an easy job as insulation had been glued on after installation. After removing the unit to get a better look, I found the problem was the tube where the hose is wound. It looks like a cylinder with a couple of flat parts. On this cylinder there are slots through the ends of the flat surfaces. When you turn the reel small pieces of plastic come up thru the slots. You can see the slots by opening up the reel, removing the hose and look at the ends of the reel. Turn it from lock to unlock and see these pieces of plastic appear and disappear. My flat surfaces were not flat but looked like they were bent. The locks could not get inside the reel. It looked like a job for the dremmel tool. I didn't have one so I used a knife. The plastic is soft.

I ask myself why did this happen? I believe it was high water pressure and the fact that I didn't unroll all the hose. I noticed the pressure was a little high. The hose looked like it swelled a little bit. I guess the hose wrapped around the reel chooked the little reel and deformed it.

Lesson learned. It is not a good idea to hook up without a pressure regulator. It is also not a good idea to leave hose on the reel when you turn the water on.

I also noticed some water leakage around the hole where the hose reel assembly is installed. The only sealing material used was the white silicon. I used some plumber putty when I replaced the assembly.

While I am talking about water leakage I probably should mention the air vent on the side of the trailer for the refrigerator. I had some work done which required removing this vent. The technician was replacing the foam which had been used for a seal with plumber putty. The foam didn't provide a good seal.
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Old 03-25-2008, 03:49 AM   #3
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justhavnfun....

If you will call Donna, she will send you out a new hose reel. We had a problem with those a couple of years ago. The inner tube on the reel was not built strong enough and when the hose would expand, it would collapse the center tube, causing the reel to stick.

It sounds like you may have one of these reels. Just call Donna and tell her that Bryan said to send you a new one at no charge.

Thanks
Bryan
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Old 03-26-2008, 09:04 AM   #4
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by ExcelRVGuy:

It sounds like you may have one of these reels. Just call Donna and tell her that Bryan said to send you a new one at no charge.

Thanks
Bryan </div></BLOCKQUOTE>

OK everyone, I thought of this first.

"Hello Donna. Bryan said to send me a new television at no charge. Oh yeah, one of those 6 door refrigerators too. Yes, that's right. He said 'No charge.' Thanks Donna."

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Old 03-26-2008, 09:22 AM   #5
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Bryan it's great to see you so active on this forum standing behind your product. Way to go
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Old 03-26-2008, 10:29 AM   #6
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I'm surprised noone has thought to say "Hello Donna, Bryan said to give me a new RV no charge"

C'mon people... You're letting me down

Bryan
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Old 03-26-2008, 10:53 AM   #7
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Bryan, I did and she said it wasn't her department, so I went up the ladder and you told me No. Now come-on. We need one for the raffle give a way next week. A Nice Wild Cargo would do.

And the winner will be.........
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Old 03-26-2008, 11:06 AM   #8
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Larry & Patty Godby Whoopee
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Old 03-26-2008, 11:16 AM   #9
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Glad to see us havin' some fun. This place was sounding like a funeral home a short time back!

I think Bryan is gettin' a little "goofy"....under a bit of stress with the up coming wedding of his daughter and all!

If we keep messin' with 'em, he may blow a fuse and give us the world.

None of us would take advantage of that??? Would we? I can see Vaughn and Duana's face on that deal!

Thanks for having fun with us Bryan. Think of it like this, keeping us entertained here, beats having us looking under the rig for issues!
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Old 09-08-2016, 03:15 PM   #10
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I'm having this issue after hooking up to a high pressure water source. I can't find anywhere to order this part.

Sorry to resurrect a dead thread but I need a replacement hose reel because that is how the water hooks to my coach, it's an 06 model that was manufactured without any other water hookup method and I can't find any info on the reel, the website listed on the reel isn't operational and excel's website is down.

I hate to lose the Reel-EZ as it is a big convenience. I also would hate to have to figure out how to fill the gaping hole it would leave in the side of the RV.

I can't find any relevant reference to a part number or a hose reel available in the same size online, so any help would be most appreciated.

Is the Excel service/parts department still open? Their website is down.
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Old 09-09-2016, 09:50 PM   #11
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Hi FlyQuad,
Here's a youtube on the . Talk to Ralph. They may have parts. Also check with Kevin at RV Sales in Moriarty, NM. They have a lot of old parts of for Excels. rockin
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