Whirlpool Stackable Washer Error Code A10 Not Draining

[rockintom]

Just wanted to anyone with subject situation to be aware of this issue. My sister, who travels by air in her job, talked up her using a new product for her laundry while on the road. Purex 3 in 1 allows you use a single sheet that is a detergent, fabric softener, and anti cling all in 1 sheet. Makes it nice and compact especially while traveling. She just puts a couple of these in her suitcase and off she goes. She's very happy with performance and talked us into using them in our RV washer and dryer.

Long story short, after we used it, the washer had a A10 code and wouldn't drain the water on the rinse cycle and thus wouldn't spin. I read the new owners manual completely and nothing other than check for kinked drain hose. Went out to an appliance DIY website and posted a thread and a tech replied explaining that there is a cavity (kinda like a filter) on the pump that catches larger "stuff" from the washer so it doesn't plug the drain hose. To gain access to this cavity pull off the small plastic cover on the bottom of the washer (just snaps on), and look to the right side and you'll see the black cap. Have lots of towel to sop up the water (I used about 6 full sized towels-you are getting all the water in the drum area that wouldn't drain). After removing the cap/filter see below to what I found.....the 3 in 1 towel. I'm not trying to say anything bad about the product as it worked fine, just doesn't stay in the washer tub where it belongs. Hope this helps someone else down the line. Would also be nice if the owner's manual would have this filter feature described in their book.

Also we plan on putting very small items like the GD's little socks in a net bag when we wash.....to keep the same thing from happening again. Something to thank about.

[BigSkyBob]

Excellent info, thanks for posting. I'll avoid this product in the future even though we have a Splendide washer/dryer stacked pair.

[John & Terri]

Very informative post. We occasionally use Shout Color Catcher sheets and I've always used a mesh bag; now I know why! We so agree about the Owners Manual needing more information about the filter and how to remove/replace it so that it doesn't leak. KramalotInn (Rick) saved our bacon or we would have had to pay for a service call LOL.

[Still Working "NOT"]

From the size of the all in one sheet, I'd be surprised if the plumber's don't hate them. 4" x 7" is pretty small and would slip into the drain line easy. I don't have that problem. Just have Billie go down to the river and wash the clothes using a couple of rocks like in the old days. You all have heard of Stonewash clothes. I'v got them that way after the first washing.

[rockintom]

Quote:

Originally Posted by Still Working "NOT" From the size of the all in one sheet, I'd be surprised if the plumber's don't hate them. 4" x 7" is pretty small and would slip into the drain line easy. I don't have that problem. Just have Billie go down to the river and wash the clothes using a couple of rocks like in the old days. You all have heard of Stonewash clothes. I'v got them that way after the first washing.

Thanks still........I just love your ohhhhh soooo profound comments. You live up to the 'bib overhaul" reputation!!! RockoutWashout and I'm really talkin' washout this time!!!!

[Norm4015]

I have Whirlpool stackable units and my washer is slightly different than yours. The filter in mine is visable without removing the lower front cover. My owners manual says to remove and clean it monthly.

[rockintom]

Quote:

Originally Posted by Norm4015 I have Whirlpool stackable units and my washer is slightly different than yours. The filter in mine is visable without removing the lower front cover. My owners manual says to remove and clean it monthly.

Thanks Norm........sounds like we may be moving backwards!! Where is yours located? Any possibility of a pic of it? Thanks. rockin'

[rockintom]

Quote:

Originally Posted by rockintom Just wanted to anyone with subject situation to be aware of this issue. My sister, who travels by air in her job, talked up her using a new product for her laundry while on the road. Purex 3 in 1 allows you use a single sheet that is a detergent, fabric softener, and anti cling all in 1 sheet. Makes it nice and compact especially while traveling. She just puts a couple of these in her suitcase and off she goes. She's very happy with performance and talked us into using them in our RV washer and dryer. Long story short, after we used it, the washer had a A10 code and wouldn't drain the water on the rinse cycle and thus wouldn't spin. I read the new owners manual completely and nothing other than check for kinked drain hose. Went out to an appliance DIY website and posted a thread and a tech replied explaining that there is a cavity (kinda like a filter) on the pump that catches larger "stuff" from the washer so it doesn't plug the drain hose. To gain access to this cavity pull off the small plastic cover on the bottom of the washer (just snaps on), and look to the right side and you'll see the black cap. Have lots of towel to sop up the water (I used about 6 full sized towels-you are getting all the water in the drum area that wouldn't drain). After removing the cap/filter see below to what I found.....the 3 in 1 towel. I'm not trying to say anything bad about the product as it worked fine, just doesn't stay in the washer tub where it belongs. Hope this helps someone else down the line. Would also be nice if the owner's manual would have this filter feature described in their book. Also we plan on putting very small items like the GD's little socks in a net bag when we wash.....to keep the same thing from happening again. Something to thank about.

I just read all the "fine print" on the box of Purex 3 in 1 laundry sheets and it recommends using a mesh bag. rockin' will read a owner's manual from front to back, but not a box of laundry detergent!!! Guess I'm not that anal!!! rockin'