To the original poster, I agree with the above note to contact Thor directly, maybe send pictures, and see what they'll do for you. They've helped me with everything I've asked them about (though, my unit has been within the 12 mo warranty period so far).
Originally Posted by heritage2006
As someone who is very seriously considering a new Thor Outlaw 3611, I'm very discouraged by the amount of problems I've been reading about with this Coach.
I hear you and have mixed feelings about your comment. We have a one year old 2010 Outlaw and have had a number of issues that needed attention. The issues take time and are frustrating.
That said, I peak at some of the other sites, including forums for units that are 2X, 4X the price of an Outlaw and they have many of the same problems :-( I think much of this is the nature of custom coach building.
We like our Outlaw overall so far and it's unique capabilities. Thor has generally been very good about backing the product in the first year. We'll see how it goes from here... good luck,