2011 Serrano 31z

[COTuscany]

It would have made a lot of sense to take pictures! Unfortunately, I had to head back to the barn right away and get back to work. But I'm planning to go down this weekend and take a closer look, including pictures.

[TheArnolds]

Quote:

Originally Posted by COSerrano It would have made a lot of sense to take pictures! Unfortunately, I had to head back to the barn right away and get back to work. But I'm planning to go down this weekend and take a closer look, including pictures.

Thanks and I am looking forward to a photo or two.

[COTuscany]

It is a little hard to see, but basically CW built a whole new drain for the sink. The old system required a flex hose to flex around the edge of the slide, which resulted in serious kinks, wear, and eventually a break. The CW tech, after scratching his head a lot, built a U-shaped connection that uses flex on either end, but hard pipes for the part of the connection that goes around the edge of the slide. He then put in a shield of sorts to protect the thing.

He says that he ran the slide in and out 10 times to see if anything rubbed or moved and that everything worked fine. I can't really see the part that is on the other side of the partition, and I've not had the slide out yet.

Cross your fingers, but I like the looks of it.

[TheArnolds]

Quote:

Originally Posted by COSerrano It is a little hard to see, but basically CW built a whole new drain for the sink. The old system required a flex hose to flex around the edge of the slide, which resulted in serious kinks, wear, and eventually a break. The CW tech, after scratching his head a lot, built a U-shaped connection that uses flex on either end, but hard pipes for the part of the connection that goes around the edge of the slide. He then put in a shield of sorts to protect the thing. He says that he ran the slide in and out 10 times to see if anything rubbed or moved and that everything worked fine. I can't really see the part that is on the other side of the partition, and I've not had the slide out yet. Cross your fingers, but I like the looks of it.

The photos are perfect...I can understand what your guy did and I will be doing the same thing as soon as it gets warmer or I take our rig to a warmer place.

[wagginwheels]

Quote:

Originally Posted by bikerbart We just finished a 2600 mile trip towing a 2007 Mustang convertible on a 17.5 foot Featherlite trailer behind our 2011 Serrano 31X. (Actually it is a 2011 coach on a 2010 WH chassis with a 2009 MAXX Force 7 engine.) Combined weight at or slightly above 5K pounds. Cruising speed around 65 MPH. Had no trouble keeping up with my buddy's 42' Tour Master dp w/ Mercedes 330 HP. Ran some serious mountains between Myrtle Beach and Nashville on I40. It wasn't flying over the crests but it made it faster than most 18 wheelers. Worst tank 8.7 MPG in the mountains. Best tank 11.1 MPG. Average MPG for the trip was 10.1. The only problem I've run into is when I'm towing and the ambient temp gets over 85 degrees and I've run through more than a half tank of fuel and pull a long steep hill, the check engine light and buzzer comes on. The code set indicated the return fuel temp is too high. The cure is to refill the fuel tank with some nice cool fuel. Workmanship is a universal problem with RVs, regardless of price. I usually spend half of my vacation tinkering with my buddy's $250K rig. Hope this was helpful Bart

OMG. So sorry I didn't do more research before buying our first Class A, 2011 Serrano 31X. We are on the second 2011 unit, which is now at THOR in Indiana, who are trying to fix the countless issues. I can't believe paying this much for a product that is a piece of junk! It makes me not want to continue RVing. Your statement about "workmanship being a univeral problem" is very upsetting to me. Having travel trailers for several years, and NEVER having any issues makes me wonder why I took the step up to the Class A. I so don't want this unit anymore, but we are stuck. We have only taken two trips since we bought it in Sept.2011, and it has been in for repair all but the times we had it on the road. Still waiting for THOR to get things corrected. Any idea what recoarse we have? The dealer we bought it from couldn't fix it, now I don't think THOR will be able to fix it either. We have to laugh everytime something else goes wrong with it, so we don't cry! I paid less for a house in Florida, I just want to skip the RV and stay in the house!

[anotherone]

Quote:

Originally Posted by wagginwheels OMG. So sorry I didn't do more research before buying our first Class A, 2011 Serrano 31X. We are on the second 2011 unit, which is now at THOR in Indiana, who are trying to fix the countless issues. I can't believe paying this much for a product that is a piece of junk! It makes me not want to continue RVing. Your statement about "workmanship being a univeral problem" is very upsetting to me. Having travel trailers for several years, and NEVER having any issues makes me wonder why I took the step up to the Class A. I so don't want this unit anymore, but we are stuck. We have only taken two trips since we bought it in Sept.2011, and it has been in for repair all but the times we had it on the road. Still waiting for THOR to get things corrected. Any idea what recoarse we have? The dealer we bought it from couldn't fix it, now I don't think THOR will be able to fix it either. We have to laugh everytime something else goes wrong with it, so we don't cry! I paid less for a house in Florida, I just want to skip the RV and stay in the house!

If I was the thor sales rep I would be hiding or personally calling people on the internet to make them happy. Cant understand their attitude about quality control. Have they no shame ; my 31x is in the shop with 32 defects that are 99% manufacturing issues.

[SarahW]

Quote:

Originally Posted by wagginwheels OMG. So sorry I didn't do more research before buying our first Class A, 2011 Serrano 31X. We are on the second 2011 unit, which is now at THOR in Indiana, who are trying to fix the countless issues. I can't believe paying this much for a product that is a piece of junk! It makes me not want to continue RVing. Your statement about "workmanship being a univeral problem" is very upsetting to me. Having travel trailers for several years, and NEVER having any issues makes me wonder why I took the step up to the Class A. I so don't want this unit anymore, but we are stuck. We have only taken two trips since we bought it in Sept.2011, and it has been in for repair all but the times we had it on the road. Still waiting for THOR to get things corrected. Any idea what recoarse we have? The dealer we bought it from couldn't fix it, now I don't think THOR will be able to fix it either. We have to laugh everytime something else goes wrong with it, so we don't cry! I paid less for a house in Florida, I just want to skip the RV and stay in the house!

Jeeze, this is just terrible. I'm so sorry that you are having so many problems with your new moho...and the SECOND ONE, at that! Unbelievable. I hope that Thor will step up to the plate and make things right for you. Good luck, and welcome to the forum.

Please post again with any updates on your coach. This information is valuable to a LOT of people.

[Highlander48]

You guys are really scaring me. We are planning to buy a Serrano 33W next winter but if it has this many problems we had better keep our 1991 Four Winds. It has been kept in a heated garage all it's life so it is still in good shape.

I thought Thor had come out with a super duper commitment to quality. Has this made any difference it anyone? Are there any signs of the quality improving?

[TheArnolds]

Quote:

Originally Posted by Highlander48 You guys are really scaring me. We are planning to buy a Serrano 33W next winter but if it has this many problems we had better keep our 1991 Four Winds. It has been kept in a heated garage all it's life so it is still in good shape. I thought Thor had come out with a super duper commitment to quality. Has this made any difference it anyone? Are there any signs of the quality improving?

You would think that a Thor rep would reach out to some of the people on this WEB site to see if they could calm some of this bad PR but it appears that their customer service is, sell and forget!

[anotherone]

Quote:

Originally Posted by Highlander48 You guys are really scaring me. We are planning to buy a Serrano 33W next winter but if it has this many problems we had better keep our 1991 Four Winds. It has been kept in a heated garage all it's life so it is still in good shape. I thought Thor had come out with a super duper commitment to quality. Has this made any difference it anyone? Are there any signs of the quality improving?

If all these complaints dont show you anything about their quality control then you will wind up like us ; deep in regret and trying to warn others to go elsewhere. There is nothing else to say except buyer beware.
How else can we say once thor makes the sale your on your own. Really low mileage serranos have been dumped ; just like I want to do!!!!!!!!!!!!!!

[Rapid Robert]

My warrantee was up 6 days ago and in spite of having 50 plus issues, I did not make one claim. Why? Because I'm from the old school that says if you want it done right, do it yourself. Thor told me that the service facility closest to me, that they felt could fix my issues to my satisfaction was 400 miles away. I live between Tucson and Phoenix, so what does that tell you! This was just not practical for me and since I have the ability the tools and a garage to do it in, I spent a lot of hours reassembling it. I am a seventy years old retired businessman and I do not enjoy working on these things but I chose this route and have now spent some very enjoyable trips in a well designed but poorly assembled coach.
Is this right, no way but what choice do they give you? These companies are so shortsighted that if they don’t have to pull the dollars out of their pocket to fix these problems, they think they have won. I’m talking dealers as well as manufactures. There are more suckers where I came from.
If you are not capable of doing your own service or don’t want to (who does) and you don’t have a dealer you trust to do it right (who does) then keep what you have. I would add that this was my seventh RV, fourth new one and they all had some problems, none with this many. I DID NOT SEE THIS COMING EVEN WITH ALL THAT EXPERIENCE------ THOR WILL NOT SEE WHATS COMING THEIR WAY EITHER, AFTER THE BOOMERS!

Remember after the issues are fixed and there is an end to it! You will have the coach you loved in the first place and you may have picked it up at a bargain price at that! Enjoy it and put the problems behind you, Life is too short!

[TheArnolds]

Saturday was nice so I went to the coach to do a little maintenance, run the engine and generator plus I needed to see what I could do to fix the jacking system, one jack would not retract and all the lights were blinking??? After about an hour of messing around shaking this and that, unplugging cleaning and plugging back again with no luck getting the jacks to work I, for some unknown reason, decided to pushed ALL 4 buttons (front, back, left and right) at the same time and suddenly the flashing lights went out and I was able to retract the one jack...go figure? I almost extended them again to see if they were fixed but I decided against it for now.

[edgray]

Quote:

Originally Posted by TheArnolds You would think that a Thor rep would reach out to some of the people on this WEB site to see if they could calm some of this bad PR but it appears that their customer service is, sell and forget!

GUYS, I don't have a dog in this fight, but here is a copy & paste from the THOR website:
quote
We don’t just talk the talk, at Thor Motor Coach we walk the walk. Some of the programs we’ve put in place to ensure our customers are happy include Gold Star Inspection, Rapid Response and Concierge Connection. The Gold Star Inspection requires every coach driven off our complex to pass a detailed 200+ point inspection and road test unlike some of our competitors who only spot check their products. Rapid Response is in place to keep you on the road enjoying your Motorhome. Rapid Response is our commitment to stock the necessary parts to get you back on the road quickly. And rather than assume our customers are happy, we want to ensure our customers are happy so we started Concierge Connection. Every Customer that purchases a Thor Motor Coach receives a personal phone call immediately following their purchase and again after 90 days.
end quote

Elsewhere on their website, there is a PR about them having appointed a new VP for quality control & customer satisfaction. Maybe the "new guy" will make a difference.

[anotherone]

Quote:

Originally Posted by TheArnolds Saturday was nice so I went to the coach to do a little maintenance, run the engine and generator plus I needed to see what I could do to fix the jacking system, one jack would not retract and all the lights were blinking??? After about an hour of messing around shaking this and that, unplugging cleaning and plugging back again with no luck getting the jacks to work I, for some unknown reason, decided to pushed ALL 4 buttons (front, back, left and right) at the same time and suddenly the flashing lights went out and I was able to retract the one jack...go figure? I almost extended them again to see if they were fixed but I decided against it for now.

Good info ; thanks need to remember that