Community Forums

captjsr · 12-11-2015, 08:31 AM

Purchased a new Windsport 34F, on the walk around and the orientation, the slide malfuntioned. They couldn't get the slide open fully and had a lot trouble getting back but not completely closed.
Is this a real problem Thor has with large slide outs?
The dealer is small and doesn't have the equipment to pull the slide.
Hope I'm not left with a lemon and my retirement savings gone. It's been in there another two weeks with no luck.

Worried

Jake

BeachDude · 12-11-2015, 09:59 AM

This WAS a problem with the Schwintek slide mechanism, particularly on large slides. Thor and Winnebago owners were hit hard.

Most of the problems are likely due to the bottom rollers not being properly shimmed and not making contact to support the weight of the slide. That forces the slide tracks themselves, (and the tiny motors), to bear the burden. The other part of the problem is that the original two tracks per side design is just not sufficient for the larger lengths rooms.

This was corrected with the three tracks per side, (and more effort to make sure the underside rollers are actually performing as they must).

Scarab0088 · 12-12-2015, 04:45 PM

Some 40 makers are using the Schwintek slide drive. See:
In-Wall® Slide-Out

For what ever reason, these 2 track per side drives have a high failure rate on the large slides. See any of many threads here like:
http://www.irv2.com/forums/f121/full...ng-264134.html

TMC is well aware of this issue...even going to the 3Trax during the model year 2015 for most big slides. See:
https://thormotorcoach.com/3TRAX/

I recommend a call directly to TMC Customer Service and to keep a constant dialog with the factory. See:
https://thormotorcoach.com/contact/
There are too many stories here where an owner was told the factory was being no help, but the problem was the dealer cutting corners or worse, trying to slime out of making repairs needed...this since waranty repairs are not paid at retail rates

Best luck

bigben · 12-12-2015, 06:42 PM

ScarabOO88 is spot on - call directly to Warranty Service at (877) 855-2867. The service department I work with is great but I always call Warranty Service. I have worked with Tom Overton several times and he has been great.

BUT call!!!

Seafury9 · 12-12-2015, 10:07 PM

Scarab0088,
We read your post above about contacting Thor. You say they are well aware that there is a problem with the full wall slides that only have the two track system. Our 2014 Palazzo has the two track system on the full wall slide which has now failed. We tried contacting Thor's customer service department via letters and several phone calls. We received no response from anyone after 4 weeks so we wrote another letter. We finally got a response from Tom Overton who said we are out of warranty so there is nothing they can do for us. We bought the coach used this year with very very low miles on it but since it is over a year old, the warranty expired.
Any recommendation on what we should now? We don't feel this is a warranty problem. We feel it is a manufacturing problem. We think many other Thor owners who are having problems with their full wall slide with the two track system would agree. We are at a loss at what to do next.

Scarab0088 · 12-13-2015, 12:22 AM

Quote:

Originally Posted by Seafury9

Scarab0088,
We read your post above about contacting Thor...but since it is over a year old, the warranty expired.
Any recommendation on what we should now? We don't feel this is a warranty problem....We are at a loss at what to do next.

Very sorry for your troubles. My comment was for the OP who's 2015 should still be in warranty.

Safe travels and best luck