RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Thor Industries Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-28-2017, 10:03 PM   #1
Member
 
Join Date: Jan 2014
Posts: 86
Customer Service

On May 22nd I went to the Thor web site, clicked on customer service and filled out the form and submitted it. The next day I did the same thing, but a different question.

As of today I have not received a response. Is this normal? Is calling the faster route to go? Hope this is not typical of Thor customer service.
__________________

Teblues is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-29-2017, 08:21 AM   #2
Senior Member
 
ctpres's Avatar


 
Ford Super Duty Owner
Join Date: May 2010
Location: Chasing 70 degrees in lower 48
Posts: 2,031
They seem to do better on the phone. I sent three messages that way - about a month apart - and never got a reply.
__________________

__________________
Suzie & Chuck USNR USAF USCGA Challenger Owners Club 2015 37KT Challenger, Demco Commander tow bar, Ready Brake, Sewer Solutions, Safe-T-Plus 41-230, 5-Star tune, towing 2017 Ford Edge FWD 3.6L V-6 four down & 385 FastTrack kayak in the basement.
Summer - Creede, CO Winter - Okeechobee, FL
ctpres is offline   Reply With Quote
Old 05-30-2017, 05:35 AM   #3
Registered User
 
Join Date: Aug 2014
Location: western NC mountains!
Posts: 4,106
this is, unfortunately, typically for most ANY website... it seems as if it's a 'stock' insertion for most programmers, and the customer service department may not even know about it, or they get so few that no one seems to check it very often, since, yes, phone calls take precedence!
I agree that if folks put up this type of communication on their website, then it should be THE priority to respond to!

Sometimes it makes me feel like the time I stopped into a fuel station to get some 'cheap' diesel, advertised on a sign in the yard next to the road. I pulled our rig in, got it situated and fueled up with my card. I realized while fueling that the pump did not read the price that was advertised. Went inside to complain, and was told that "oh well, we just hadn't got to changin' the sign yet"... .what!?!??? No, I'm not going to 'accept' that as an excuse... I eventually got my 'refund' of the overage, as their glared at me for making such a fuss, of course.

Just like Customer Service responses to online Forms, retailers have to keep the customer in mind, and make sure to check their own ADVERTISEMENTS before they change their PRICES! : ) [unless it's a lower price, of course!]
MisterT is offline   Reply With Quote
Old 05-30-2017, 09:54 AM   #4
Senior Member
 
Join Date: Jun 2016
Posts: 466
Quote:
Originally Posted by Teblues View Post
On May 22nd I went to the Thor web site, clicked on customer service and filled out the form and submitted it. The next day I did the same thing, but a different question.

As of today I have not received a response. Is this normal? Is calling the faster route to go? Hope this is not typical of Thor customer service.
Try a PM to a Thor customer service rep. Here is a good one <rbaker@tmcrv.com> Ron Baker has always responded promptly.
__________________
Jim & Roy Davis
2016 Hurricane 31S
1961 Chev Rampside toad
Beau388 is offline   Reply With Quote
Old 05-30-2017, 11:36 AM   #5
Member
 
Join Date: Jan 2014
Posts: 86
Good news. Thor customer service sent me a PM this morning with an offer for help. I guess they do monitor this site. Thank goodness.
Teblues is offline   Reply With Quote
Reply

Tags
service



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Having regrets dealing with Boat N RV...service customer service vanbuskirk Class A Motorhome Discussions 10 01-01-2014 01:46 AM
Excel/PI Customer Service John Donuthin Excel Owner's Forum 9 02-28-2009 09:21 AM
Worst Customer Service Ever!! redboots iRV2.com General Discussion 19 02-24-2009 06:50 AM
Winnebago Customer Service & The Lodge Alfred622 Winnebago Industries Owner's Forum 6 12-03-2006 06:31 PM
Great customer service - Sunnybrook camper1b 5th Wheel Discussion 4 08-29-2005 05:16 AM

» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 11:04 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
×