Great Customer Service

[dmatt]

Since it seems we always here about the bad and not the good, I thought I'd give a Kudos to Four Winds.

In July we took our 1st cross country trip and ran into some problems (you can read about it HERE) My son put a bowl of soup in the microwave and then couldn't open the door. I ended up prying the door open to get the bowl out but we were left without a mircowave.

I called Four Winds and John Hamilton took care of me. He would call me almost daily to find out where we were and where we would be staying long enough to get the micro switched out.

The only place we were going to stay in longer than 2 days was Warranton VA and he set it up with a dealer close by and got the microwave shipped there in time.

Now THAT'S warranty service!!

[dmatt]

Since it seems we always here about the bad and not the good, I thought I'd give a Kudos to Four Winds.

In July we took our 1st cross country trip and ran into some problems (you can read about it HERE) My son put a bowl of soup in the microwave and then couldn't open the door. I ended up prying the door open to get the bowl out but we were left without a mircowave.

I called Four Winds and John Hamilton took care of me. He would call me almost daily to find out where we were and where we would be staying long enough to get the micro switched out.

The only place we were going to stay in longer than 2 days was Warranton VA and he set it up with a dealer close by and got the microwave shipped there in time.

Now THAT'S warranty service!!

[Frankie]

Don, thats an awsome interpretation of the movie RV. I would have lost it. Had my shower door smash into a million pieces this summer driving to maryland from ma.We found this out because both my jack russells were bringing me shards of glass from back of mh,making a pile near me on the floor.
Cant wait to read your sequel next summer

[dmatt]

OK, well since there's no one else around I'll tell ya a secret.....I DID LOSE IT after our off road trip in Nev You could've fried eggs on my forhead!!!!

[george henry]

I would like to shake your hand. Job well done. You hung in there. I know lots of M/H owners that would have just pull over and cried.after #12 . WHY ME , WHY ME!!!!!!!!!!

[dmatt]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by george henry:
I would like to shake your hand. Job well done. You hung in there. I know lots of M/H owners that would have just pull over and cried.after #12 . WHY ME , WHY ME!!!!!!!!!! </div></BLOCKQUOTE>

OH, my attitude was no where near as jovial when these incidents were occuring. However, I think I was numb by #6 or so