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Old 03-02-2019, 02:59 PM   #6203
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Sorry to all with the Wiper issue. It is a common late GenII problem. Typically a part in the arm base assembly twists and allows the arm to drop, bind, and sometimes break.

"Thor being Thor" for warranty repairs is, unfortunately directly connected to the service center's skills and abilities to diagnose and remedy issues.

If XYZ Service Center is factory authorized...they tell TMC what is the issue, get the authorization and fix the problem.

Unfortunately, TMC's dealerships work on a thinner margin than the "premium" brands. Thinner margin means less staff, and the staff they have are not going you be the most experienced/skilled/proficient.

I submit that if it was all on the factory, the factory service center in Wakarusa would have the same reputation as much of the dealerships...but it is widely respected.

If getting poor warranty service, maybe getting a second opinion would prove wise.

After the warranty expires, you don't have to play these games. TMC models are built using very common and easily available parts. We have done everything we needed by DIY and will use specific vendors in the case an issue is beyond DIY.

Best luck
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Old 03-02-2019, 04:19 PM   #6204
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Unfortunately this is an unsafe engineering design and manufacture. Having lead quality engineering departments for over 10 years, I understand deeply customer service and resources needed. I have taken my Outlaw to 9 different services centers over the last 3.5 years. The Thor service center was the 2nd best. Their team is knowledgeable and understands the customer. Its Customer Service Quality group that needs a new leader, not the service center.

Getting back to the point with the wiper issue. There is no service center that can remedy this issue. Thor Quality needs to drive THC Engineering to provide a final fix to keep their customers safely driving down the road in rain.

I have spent countless hours reviewing posts on this forum and would have long ago traded in my Outlaw if it wasn’t for the great DIY posts. If anyone has designed a wiper system modification pleas share.
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Old 03-02-2019, 04:58 PM   #6205
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Quote:
Originally Posted by OvalSports View Post
Unfortunately this is an unsafe engineering design and manufacture. (sic)

Getting back to the point with the wiper issue. There is no service center that can remedy this issue. Thor Quality needs to drive THC Engineering to provide a final fix to keep their customers safely driving down the road in rain.

I have spent countless hours reviewing posts on this forum and would have long ago traded in my Outlaw if it wasn’t for the great DIY posts. If anyone has designed a wiper system modification pleas share.
Hey wait...the wipers are acquired from a third party vendor. It is not a TMC designed thing - right?

Companies that make them include Denso, Moretech, Wexco, and others.
Are you saying it is a company named THC engineering?

Ours are very different (center park) so cannot be any help with a permanent fix.
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Not our Outlaw...just a pic already on my tablet...but the same nose.

I nominate you, with your superior experience in engineer to find a fix. Do it for yourself with the knowledge that you will help hundreds of other owners
Plus, we know the factory Reps read iRV2 for customer feedback

Best luck
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Old 03-08-2019, 04:18 AM   #6206
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Originally Posted by jpzeroday View Post
I am second owner of a 2016.5 Outlaw. Having continuous issues with the wipers (in the rain, they rotate past the limit and twitch). I tried sealing the wiring loom connectors, no luck.

What’s the current consensus on how to address this?

1. Fix it myself, how?
2. Pay service center to fix it? Is this a full replace? Or what parts need to be replaced?
3. Or is there a recall or way to get Thor to fix this? Who should I contact? Thor directly? Dealer?


So there is no known fix? Mine is not drivable in the rain. Big issue!
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Old 03-08-2019, 05:03 AM   #6207
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So there is no known fix? Mine is not drivable in the rain. Big issue!
jpzeroday - Check out this link for recall info:

https://www.rvtravel.com/thor-recall...stalled-wrong/

I have a 2016 as well - before the repair, my wipers looked like a couple of octopus arms flailing around on my windshield... Good luck and safe travels
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Old 03-08-2019, 11:24 AM   #6208
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Quote:
Originally Posted by crey0517 View Post
jpzeroday - Check out this link for recall info:

https://www.rvtravel.com/thor-recall...stalled-wrong/

I have a 2016 as well - before the repair, my wipers looked like a couple of octopus arms flailing around on my windshield... Good luck and safe travels
Thanks Boats!!

I did not notice this recall before
Going to link this to the Mods and Fixes thread

Safe Outlaw Travels
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Old 03-08-2019, 08:21 PM   #6209
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Quote:
Originally Posted by crey0517 View Post
jpzeroday - Check out this link for recall info:

https://www.rvtravel.com/thor-recall...stalled-wrong/

I have a 2016 as well - before the repair, my wipers looked like a couple of octopus arms flailing around on my windshield... Good luck and safe travels
Any description or pictures of the repair? I've got my passenger wiper off now.
I'll do it myself if I can figure out what to do. I've considered smaller wipers or a stop bracket on the arms to stop the over rotation.
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Old 03-14-2019, 01:13 PM   #6210
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Mileage milestone achieved in my 2008 OTL while on trip back from Indian Wells CA last week
(Knock on wood, knock on wood, knock on wood, knock on wood, knock on wood)
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Old 03-14-2019, 07:15 PM   #6211
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Mileage milestone achieved in my 2008 OTL while on trip back from Indian Wells CA last week
(Knock on wood, knock on wood, knock on wood, knock on wood, knock on wood)
[IMG][/IMG]
CONGRATS!!

You are our resident Road Warrior
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