RV Trip Planning Discussions

Go Back   iRV2 Forums > THE OWNER'S CORNER FORUMS > Thor Industries Owner's Forum
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 05-19-2013, 06:02 PM   #1
Junior Member
 
Thor Owners Club
Workhorse Chassis Owner
Join Date: Mar 2013
Location: Lancaster, PA
Posts: 7
New 2011 Serrano at dealer, good price but older model means less warranty?

We are very interested in a new 2011 Serrano. It has been at the dealership still for sale, not sure why, the dealer sells mainly Tiffin and Monaco and said that the FRED has not been a big seller for them. They have this at a great price, we love the layout and liked the test drive. We asked the salesman about the factory warranty and he said it came with full factory warranty. But after reading the THOR manual this is what have discovered:

* "If the motor home is not of the current or prior model year when you take deliver of the motor home OR you register your new motor home in a
business name or use your motor home for any rental, commercial or business purposes whatsoever, the duration of the limited warranty ends ninety (90) days after you first take delivery of the motor home or after the odometer reaches 5,000 miles, whichever occurs first. The duration
of the Limited Warranty covering the steel or aluminum frame structure, only, of the sidewalls (excluding slide outs), roof, and rear and front
walls ends twelve (12) months after you first take delivery of the motor home or after the odometer reaches 15,000 miles, whichever occurs
first. A conclusive presumption that your motor home has been used for commercial and/or business purposes arises if you have filed a federal
or state tax form claiming any business tax benefit related to your ownership of the motor home"

So I figure since this is not the current or prior model year then our limited warranty becomes more like a "used" vehicle. We are feeling a little deflated, thinking our deal isn't the deal we hoped for. We think that the dealer will need to offer an extended warranty as part of the deal.
Thoughts?
__________________

Bathe is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 05-20-2013, 08:59 AM   #2
Senior Member
 
judy3972's Avatar
 
Freightliner Owners Club
iRV2 No Limits Club
Join Date: May 2012
Posts: 454
Call Thor and ask. If you don't ask you may regret it later.
JMHO
__________________

__________________
Rich & Judy
2012 JAYCO SENECA 36 FK
Toad- 2015 FORD EDGE
Home base Phoenix Az
judy3972 is offline   Reply With Quote
Old 05-20-2013, 09:48 AM   #3
Senior Member
 
CampDaven's Avatar


 
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 16,053
Blog Entries: 1
If this is the model 33A in southeastern PA, the price they are showing is too high. And an EW must be part of the deal.
__________________
Dave and Nola, RVM1
The Journey is Our Destination!

http://davenola.blogspot.com/
CampDaven is offline   Reply With Quote
Old 05-20-2013, 07:50 PM   #4
Junior Member
 
Thor Owners Club
Workhorse Chassis Owner
Join Date: Mar 2013
Location: Lancaster, PA
Posts: 7
Did all of the above, called THOR, only a 90 day warranty on this model. Called dealer, they are throwing in a very good EW, Platinum Xtraride. We made them an offer that is MUCH lower than their lowest internet special price. I am happy with the deal and now the 4 yr. EW. Now, to see how things go with the checklist...and make sure everything is documented within our 90day/5000 mile window
Bathe is offline   Reply With Quote
Old 05-20-2013, 08:22 PM   #5
Senior Member
 
judy3972's Avatar
 
Freightliner Owners Club
iRV2 No Limits Club
Join Date: May 2012
Posts: 454
Good. Hope you enjoy your new MH.
__________________
Rich & Judy
2012 JAYCO SENECA 36 FK
Toad- 2015 FORD EDGE
Home base Phoenix Az
judy3972 is offline   Reply With Quote
Old 05-21-2013, 07:07 AM   #6
Senior Member
 
CampDaven's Avatar


 
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 16,053
Blog Entries: 1
Quote:
Originally Posted by Bathe View Post
Did all of the above, called THOR, only a 90 day warranty on this model. Called dealer, they are throwing in a very good EW, Platinum Xtraride. We made them an offer that is MUCH lower than their lowest internet special price. I am happy with the deal and now the 4 yr. EW. Now, to see how things go with the checklist...and make sure everything is documented within our 90day/5000 mile window
Sounds like you did very well!
May the journey be your destination
__________________
Dave and Nola, RVM1
The Journey is Our Destination!

http://davenola.blogspot.com/
CampDaven is offline   Reply With Quote
Old 05-25-2013, 05:55 PM   #7
Junior Member
 
Thor Owners Club
Workhorse Chassis Owner
Join Date: Mar 2013
Location: Lancaster, PA
Posts: 7
Took delivery yesterday! We ended up with what I think is a good warranty deal. Dealer gave us a 4 year Platinum XtraRide EW and THOR came back with a 12 month (instead of the 90 days). So we are pleased. Now time hit the road!
Bathe is offline   Reply With Quote
Old 05-25-2013, 06:16 PM   #8
Senior Member
 
judy3972's Avatar
 
Freightliner Owners Club
iRV2 No Limits Club
Join Date: May 2012
Posts: 454
__________________
Rich & Judy
2012 JAYCO SENECA 36 FK
Toad- 2015 FORD EDGE
Home base Phoenix Az
judy3972 is offline   Reply With Quote
Old 05-25-2013, 07:44 PM   #9
Moderator Emeritus
 
TXiceman's Avatar


 
Vintage RV Owners Club
Texas Boomers Club
Oklahoma Boomers Club
Ford Super Duty Owner
Join Date: Aug 2000
Location: Full Time, TX Home Base
Posts: 17,357
Blog Entries: 21
Same on them for trying to cheap out on warranty. Wonder how may they have suckered in on this.

Ken
__________________
Amateur Radio Operator (KE5DFR)|Full-Time! - 2012 6.7L Ford Crew Cab Dually -2013 HitchHiker Champagne 38RLRSB - Travel with one Standard Schnauzer and one small Timneh African Gray Parrot
TXiceman is offline   Reply With Quote
Old 05-26-2013, 05:49 AM   #10
Senior Member
 
CampDaven's Avatar


 
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 16,053
Blog Entries: 1
Quote:
Originally Posted by Bathe View Post
Took delivery yesterday! We ended up with what I think is a good warranty deal. Dealer gave us a 4 year Platinum XtraRide EW and THOR came back with a 12 month (instead of the 90 days). So we are pleased. Now time hit the road!
Congratulations!

By going beyond their published standards, Thor did "the right thing".
What a nice gift!

Thor did so for me on a post-warranty furnace duct fix under "customer good will". Gotta love that!

And you still have the 5yr wty on the engine and tranny!
__________________
Dave and Nola, RVM1
The Journey is Our Destination!

http://davenola.blogspot.com/
CampDaven is offline   Reply With Quote
Old 05-28-2013, 06:02 PM   #11
Senior Member
 
Hermosa's Avatar
 
Join Date: Oct 2012
Location: Utah
Posts: 134
Their warranty on a new coach is worthless, so don't worry, you aren't out anything.
Hermosa is offline   Reply With Quote
Old 05-28-2013, 06:22 PM   #12
Senior Member
 
CampDaven's Avatar


 
Join Date: Jul 2012
Location: Fulltime, USA
Posts: 16,053
Blog Entries: 1
Quote:
Originally Posted by Hermosa View Post
Their warranty on a new coach is worthless, so don't worry, you aren't out anything.
All I can say is they did good by me. Very good, they did!
__________________

__________________
Dave and Nola, RVM1
The Journey is Our Destination!

http://davenola.blogspot.com/
CampDaven is offline   Reply With Quote
Reply

Tags
serrano



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -6. The time now is 03:58 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.