hey guys;
Went to the tampa show with my SO and stopped at the THOR section . The new head of diesel sales was there "Adam Gudger". He was very nice as I bent his ear for about a half hour. After I was through my wife bent the other ear with alot of suggestions. This was the debut of the Palazzo and we were sitting in it for the discussion. We actually tried to buy the unit but lazy days was crazy on the trade of our 31x!
I advised Adam of my list of repairs that I just turned my unit in for and he wanted me to email them to him as soon as I got home. I sent him my list and Tom Overton from Thor called me really soon after that. He said they would take care of most of my issues. Alignment ruining tires???????? Ah nooooo! Anyway heres my list if you need it for reference.
I showed Adam some of the what were they thinking items and he was taking notes. He was very receptive ; thank god. My wife told me to be nice!
Serrano 31x defects
1. Front End alignment out
2. Front tire out of round
3. Clutch fan hitting under a load
4. Right front hydraulic line leaking
5. Water leak rear wall
6. Front roof ac vibrates motorhome
7. Roof vent raise/lower switch reversed
8. Wood floor at step sinking
9. Recall on mirror seals outside
10. Drivers window hard to open
11. Air bed leaks
12. Floor vents no heat bathroom and bedroom
13. Shower door tract misaligned
14. Passenger front seat cushion collapsed
15. Refrigerator runs off inverter instead of propane
16. Black water valve leaks
17. Black water valve not centered to compartment hole
18. Living room slide tilts, pops, catches and bends outside trim
19. Bedroom slide gear slips
20. Surround sound speakers inop
21. Antennae turning ring cut too short
22. Satellite box mounted not near tv
23. No color on back up camera
24. Dash ac vent inop
25. Driver seat pedestal too high
26. Electric step keeps running
27. Driver seat stitching lower right side needs repair
28. Steering wheel lower plastic coming apart and key sticks in start position
29. Headlights out of adjustment
30. Patio awning sticks up in the air
31. 50 amp cord attachment is inconvenient to plug in
32 toilet too small