Cummins ISL new engine

[dean0283]

Well, I'm ready to tell my Cummins ISL 400 HP story.

In April, my engine blew up. It had a hole roughly 12"x16" in the right side of the block and about a 3"x2" in the other side. Yes it was part of the CM 850 recall.

I took it to Cummins West in San Leandro, Ca. They took their computer and whatever else they use to determine that I had done nothing to cause the failure, stated it was Cummins problem and under warranty and they would repair it at their cost.

True to their word, they did the replacement, checked many items out to see if they had any damage and replaced those that did have damage.

At no time did Cummins even suggest that I had done something to cause the damage.

The replacement took about 3 months.

They did not torque down some bolts and about a month after I got the rig back it stopped running. They sent, at no cost to me, a mechanic and a tow truck and fixed that damage at no cost to me. This included removing the Allison tranny, sending it to Sacramento, having it repaired, as necessary, and reinstalled in my rig.

I wish that the entire incident had never happened, but Cummins West and Cummins Inc. took care of the problems in a very professional manner.

My County Coach is now running very well, still has a overheating problem, but that is being taken care of as I type this.

[JohnRR]

Thank you for letting everyone know of this service.

[Perry White]

3 months?

[RJay]

I'm glad it worked out well for you but I think the real question is what Cummins will do when an engine fails with this problem that is out of warranty.

[Bryantclan]

Quote:

Originally Posted by Perry White 3 months?

Was my thought as well, why did it take 3 months? Also you had to be nearly at the end of the warranty given the timeframe of that recall, how many miles did you have on the engine?

[dean0283]

Thanks for the interest.

As for the 3 months, I guess that most of the engines at Cummins are pre ordered and spoken for so you get in line. Also, many parts were exclusive to CC and had to be found and ordered. The entire bedroom was taken apart and put back together. I was told that there was around 300 man hours involved. I don't know that all this adds up to 3 months, but thats what it was.

I had about 28,000 miles on the engine and 2 months left on the warranty. I felt pretty lucky that it happened about 10 miles from home and at the beginning of a 45 day trip.