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02-23-2011, 07:23 AM
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#1
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Senior Member
Join Date: Jul 2007
Location: Estero, FL
Posts: 386
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Use Cummins Under Warranty?
I need to have a full engine service on my '07 8.9/400 ISL in my Newmar Dutch Start. I'm in the Nashville area. I have found I might be able to save $100 or so by using a third party garage, but I'm thinking that while the drive train is still under warranty I'd be better off sticking with Cummins Crosspoint here in Nashville.
Any thoughts from you more experienced users? BTW, doing it myself is not an option. I don't know anything about engines, and don't have a facility.
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Bob & Katie Cook
Estero, FL
2018 Newmar CS 3710/2012 CRV
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02-23-2011, 07:40 AM
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#2
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Senior Member
Texas Boomers Club
Join Date: Jul 2000
Location: Cypress, Texas USA
Posts: 8,854
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I would use Cummins. To me, given the cost of a replacement engine, it's not worth $100 to give Cummins a potential loophole to squirm out of a warranty claim. That's why I spend the money to have my vehicles serviced at authorized facilities as long as they are under warranty. That way, inadequate service, failure to service, damage caused by untrained personnel during service, etc. can never enter the discussion should a warranty situation arise. Call the premium I pay for scheduled maintenance and service a risk management insurance premium, if you wish.
JM2CW.....YMMV
Rusty
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02-23-2011, 10:39 AM
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#3
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Senior Member
Country Coach Owners Club
Join Date: Jan 2006
Location: Northern California
Posts: 5,868
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Cummins
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Dean
1995 38' CC Magna #5280 **** Sold after 21 years of enjoyment.
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02-23-2011, 11:48 AM
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#4
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Senior Member
Newmar Owners Club
Join Date: Jul 2006
Location: Wellington, Florida
Posts: 13,599
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Hi BCook57,
Yep, have an authorized service center take care of your drive train. Consider this not only for when you are covered by a warranty, but whenever the drive train needs servicing. We are at a time in life when unplanned events should be kept to a minimum.
__________________
Gary
2005 Newmar KSDP 3910 + GMC ENVOY XUV 37K lbs Moving Down The Road
The Avatar Is Many Times Around The USA
Nobody Knows Your Coach Like Somebody Who Owns One Just Like Yours
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02-23-2011, 02:12 PM
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#5
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Senior Member
Join Date: Sep 2005
Location: Medford, near Boston, Ma.
Posts: 466
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to; BCOOK57'
i have an 02 madp with 400 hp, ISL, all drivetrain service done by Cummins, Allison and Spartan. service costs more , but Cummins and Allison have service centers all around the country, not just local shops, they build them, let them fix and maintain them. peace of mind is worth any $ difference
hope this info helps;
A,J. ajbjrvers@yahoo.com
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https://www.irv2.com/photopost/data/500/thumbs/Nor_easter_Flag1.jpg
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02-23-2011, 05:25 PM
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#6
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Senior Member
Join Date: Jul 2005
Location: Pahrump, NV
Posts: 329
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Another vote for using them until the warranty has expired.
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2011 Airstream Classic Limited
2011 GMC Sierra 2500HD Duramax/Allison
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02-25-2011, 02:54 PM
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#7
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Senior Member
Join Date: Jul 2007
Location: Estero, FL
Posts: 386
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Thanks all for the responses. I'll schedule my appointment next week.
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Bob & Katie Cook
Estero, FL
2018 Newmar CS 3710/2012 CRV
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02-25-2011, 05:56 PM
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#8
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Moderator Emeritus
Join Date: Jan 2000
Location: West Palm Beach, FL. USA
Posts: 27,706
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I'll disagree with the others, but only because most of what needs to be serviced is not under Cummins warranty anyway. The engine basically needs a regular oil & filter change, but most everything else that needs doing is a chassis part rather than an engine thing. Radiator, air filter, charge air cooler, hydraulics, fuel system filters, chassis lube, air dryer, rear axle lube, etc. are all non-Cummins items, so by the logic expressed here you should have the chassis manufacturer service them until they are out of waranty. And if your transmission is due for fluid change and filters, you might want that done at an Allison shop. It has a long warranty too.
Cummins does much care who does routine service like oil and filter changes. Now if you were talking about somebody actually working on the engine, I' say Cummins, hands down.
__________________
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
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02-25-2011, 06:29 PM
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#9
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Registered User
Join Date: Oct 2010
Posts: 2,295
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No need to go to a Cummins Dealer unless it is warranty related. I prefer Rv dealerships because they frequently service Rvs.
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02-25-2011, 08:21 PM
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#10
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Senior Member
Country Coach Owners Club
Join Date: Dec 2010
Posts: 7,804
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No need to go to Cummins for service. Past court cases have determined that a warranty cannot be voided by not using the "correct" maintenance facility (in this case, Cummins)as long as you can show proof that you have performed all maintenance as specified in the owners manual
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02-26-2011, 09:38 AM
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#11
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Senior Member
Monaco Owners Club
Join Date: Oct 2007
Location: Washington State
Posts: 229
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I chose to go the Cummins route and I'm far better off than I would have been taking it somewhere else. They found I needed a Turbo, and two computer upgrades in two years. The turbo service bulletin called for re-clocking it's position, but after the removal they determined I needed a replacement, no problem as it was under warranty. They did a couple of other things that Cummins picked up the tab for, but I forget the details.
Cummins has all of my service records including SB's that are all up to date, no cost to me. They have all my Onan records too, which included a new oil pan they found defective on the very first genny service. I'm so happy they found it and replaced under warranty, .... I'm not sure how that would have played out if a local shop had been working on it. They genny needs complete removal to replace the oil pan and having them pick up the tab made me a happy camper.
I'll probably have this coach for quite a long time and believe it's in my best interest to go to Cummins every other year minimum. But I will probably just continue to have Cummins do my service so they will have a complete record of everything found including SB's.
To each his own, .. but that's how I do mine.
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Corkey & Dana
2008 HR Endeavor (DIP) PDQ
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02-26-2011, 12:07 PM
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#12
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Moderator Emeritus
Join Date: Jan 2007
Location: Litchfield Park, Arizona
Posts: 10,530
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Add my vote for using either Cummins or Frieghtliner. Not so much for the $ savings but for the value I perceive their intimate knowledge of my chassis adds.
Rick
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Rick, Nancy, Peanut & Lola our Westie Dogs & Bailey the Sheltie.
2007 Itasca Ellipse 40FD
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05-05-2011, 08:37 PM
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#13
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Senior Member
Join Date: May 2011
Location: Cookeville, TN
Posts: 778
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To Cummins or Not to Cummins, that IS the question
Quote:
Originally Posted by BCook57
I need to have a full engine service on my '07 8.9/400 ISL in my Newmar Dutch Start. I'm in the Nashville area. I have found I might be able to save $100 or so by using a third party garage, but I'm thinking that while the drive train is still under warranty I'd be better off sticking with Cummins Crosspoint here in Nashville.
Any thoughts from you more experienced users? BTW, doing it myself is not an option. I don't know anything about engines, and don't have a facility.
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Crosspoint in Nashville has some good people. I know many of them and have worked with them in my job as a field service engineer for Cummins Filtration (Fleetguard) here in Cookeville, TN.
You can get Cummins qualified service from a lot of OEM dealers who are authorized by Cummins to do warranty repairs. Whether it is Crosspoint or an OEM dealer, they both have to contact Cummins Rapid Serve for guidance on warranty and troubleshooting issues. If you have issues with an Onan generator, only take it to Cummins.
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