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MRBB · 01-18-2012, 11:02 AM

Hope you have better luck than my friend did. His F-350 diesel did the same thing. The insurance company denied coverage because he didn't have a Ford Mototcraft oil filter in it. They said Ford demands under their warranty that only Motorcraft filters be used. Good luck.

Arch Hoagland · 01-18-2012, 11:21 AM

Absolute BUMMER. Let us know what the outcome is with the extended warranty people.

Also who is the extended warranty company?

Dunner · 01-18-2012, 12:13 PM

Hope the warranty company is faster than mine. My >$10,000 claim has to go to the CEO for approval. Should be this week.

rf4 · 01-18-2012, 12:23 PM

alll with extended warranties, please read the fine print of your warranty. Friend just filed a claim with his and he was told, yes, they will replace the part the caused the damage, but not the resulting damage to other parts as the warranty is very specifically written to only replace original broken parts, not resulting damage.

For instance, blown tire was replaced, but damage to body, undercarriage and tanks were not covered. He is seeking advice from attorney.

toneumanns · 01-18-2012, 12:59 PM

Quote:

Originally Posted by MRBB

Hope you have better luck than my friend did. His F-350 diesel did the same thing. The insurance company denied coverage because he didn't have a Ford Mototcraft oil filter in it. They said Ford demands under their warranty that only Motorcraft filters be used. Good luck.

I've never seen in any Ford documents that you must use their filters or oil.

Mr_D · 01-18-2012, 01:01 PM

Quote:

Originally Posted by MRBB

Hope you have better luck than my friend did. His F-350 diesel did the same thing. The insurance company denied coverage because he didn't have a Ford Mototcraft oil filter in it. They said Ford demands under their warranty that only Motorcraft filters be used. Good luck.

Under the Moss-Magnusson Act they can NOT require you to use a certain brand filter, if they do then they must furnish it FREE.
Friend needs a lawyer that's familiar with the Act!

Link

Link

Link

Dunner · 01-18-2012, 01:39 PM

Quote:

Originally Posted by Mr_D

Under the Moss-Magnusson Act they can NOT require you to use a certain brand filter, if they do then they must furnish it FREE.
Friend needs a lawyer that's familiar with the Act!

Link

Link

Link

I posted the FREE parts and fluid claim not too long ago and was basically told I was nuts.

bam565 · 01-18-2012, 02:07 PM

Have always had it serviced at a Cat certified repair center. In this case service documentation may be the deciding factor for warranty coverage. Time will tell. The fix will be $25-30k. I'll spend the $250 for the service every time..

bam565 · 01-24-2012, 12:02 PM

Cat C9 engine failure update:
Was notified by the Cat certified service center today that the engine failure is covered under the Protective Xtraride warranty. It will require a complete engine replacement including most of the bolt ons(turbo,starter,fuel injectors etc...). So far Omaha Truck Center and Xtraride have been good to work with. Some key takeaways ( my opinion):
- Document...document.....document. All service/repair related issues
- Have your scheduled service/ repairs completed by a certified repair/service center. Xtraride did ask for all service records. One call to my service center took care of the request!
- Buy annual towing insurance. Cheap insurance for a very costly big rig service...
- Make sure that you are towed to a repair center that is certified to work on the broken component. Really important in this case. Caterpillar will only offer an extended warranty on Cat components that are installed by a Cat certified repair center. In this case the long block and all installed components.
- Be patient. In this case because of the extent and cost of the failed component it is a long process. The failure ocurred on 1/3/12, approved for repair 1/23/12. In the past I have had a few minor repairs that were approved immediately by Extraride.

I will provide additional updates as the repairs progress.

MRBB · 01-26-2012, 10:16 AM

Quote:

Originally Posted by Mr_D

Under the Moss-Magnusson Act they can NOT require you to use a certain brand filter, if they do then they must furnish it FREE.
Friend needs a lawyer that's familiar with the Act!

Link

Link

Link

Thanks for that information. i'll pass it on. Seems Ford has a patent on the oil filters so they work a certain way and no one can copy it therefore using any other filter voids your warranty. That's what they are saying.

Paul R. Haller · 01-26-2012, 12:10 PM

Quote:

Originally Posted by MRBB

Thanks for that information. i'll pass it on. Seems Ford has a patent on the oil filters so they work a certain way and no one can copy it therefore using any other filter voids your warranty. That's what they are saying.

What a load of horse hocky! Oil filters work one way... they filter the oil and have a bypass valve so if the filter gets clogged it bypasses the element and allows oil to get through to the engine. My understanding from reports I've read is that all filter manufacturers use essentially the same system. However some manufacturers cheap out on the bypass mechanism.The cheaper ones use a bent piece of metal for a bypass and the theory is that when the filter cloggs the oil pressure forces the bent metal seal open and bypasses the filter. Others use a spring with a plastc or nylon seal preventing leakage past the bypass seal on a good filter. manufacturers also have differing ideas an how much filter media is enough and how it's fastened inside the metal canister. The best filters use a spring and seal inside the bypass valve and use a predetermined amount of media to filter the oil with. Others are not so careful. 20 years ago Fram filters were very good, well made, low cost filters. Today...Now that manufacturing is done by allied signal they are marginal filters. Having a poor quality bent metal bypass design and minimal filter media. By all accounts Baldwin filters meet or exceed OEM designs.

I use only OEM filters during the warranty period to help prevent issues like the one raised above IF a claim is filed.
-Paul R. Haller-

ninos · 01-26-2012, 07:03 PM

what would happen if you buy cat oil filters and did the oil changes your self ? Because that's what I do I buy all cat parts and do all my work, I worked on cars for over ten years, do you think that they would deny the claim because I did my own oil change? Joe

Dunner · 01-26-2012, 07:11 PM

I would think if you had receipts you would be OK. I have done all my own work for many, many years. Haven't had to prove it, but I could.

Edit: I would make a copy of all receipts as some have a tendency to fade.

tylerdmoore · 01-26-2012, 07:22 PM

I was told by a dealer once to start a Maintenance book. Enter the date that ANY AND ALL work was performed on the unit and staple all materials receipts to into it. He said you have then created a historical record of all things done to the vehicle. Pretty hard for the factory or aftermarket warranty company to argue with you when you can tell them exactly when you replaced a taillight bulb, let alone the engine oil. Plus you have dated receipts to prove when the supplies were purchased.