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Old 10-24-2008, 08:16 AM   #1
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Well my gauge finally died. I contacted my Workhorse service center and they checked with Actia for replacement.
Actia said they wouldn't help and will charge
$335.00 for a new or rebuilt one.
Any advice please.

Thank You:
Dave
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Old 10-24-2008, 08:16 AM   #2
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Well my gauge finally died. I contacted my Workhorse service center and they checked with Actia for replacement.
Actia said they wouldn't help and will charge
$335.00 for a new or rebuilt one.
Any advice please.

Thank You:
Dave
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Old 10-24-2008, 08:23 AM   #3
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k9Dave63: First let me say WELCOME TO iRV2.com Glad you joined and posted.

Please consider going into your profile and adding some rig specific info so we can better see "what" you have, in hopes of giving the best advice.

I would have insisted that the service center contact WORKHORSE first, not Actia. Depending on the age of your chassis and mileage, there "may" be something Workhorse and Actia can do "together" to help you get a replacement IP, "if" that is in fact necessary.

You stated your "guage" died. Can you be a little more specific as to the failure?

Again, WELCOME! We are here to help. ED
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Old 10-24-2008, 05:33 PM   #4
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Yes, I called them and was told the same thing. I cannot believe that company has replaced so many of those LCD displays and know they had some go bad, but will not simply replace them at their own expense. Its not the customer's fault they have bad components.
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Old 10-24-2008, 06:19 PM   #5
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Now you have to pay $335 for another Actia, knowing it's the same old POS. Workhorse won't even fix their brake problem, much less the IP cluster. Why does WH continue to use these vendors?

Brazels, hmm, if you could make a repacement for the Actia IP , I bet you might sell a lot of them.
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Old 10-24-2008, 06:24 PM   #6
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49: </div></BLOCKQUOTE>Max, You just couldn't wait. I bet that K9Dave63 just made your day!

No opportunity will go unwasted where you can take a free shot at Workhorse.
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Old 10-24-2008, 06:52 PM   #7
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Oh Driver, just keep on making excuses for them.
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Old 10-24-2008, 06:58 PM   #8
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49:
Oh Driver, just keep on making excuses for them. </div></BLOCKQUOTE>Max, How can you say that with cracking a laugh! I have never offered an excuse for Workhorse!

Now that said I was only pointing out that you're having a good day at the shooting gallery! Make that a little left windage and 2 clicks up elevation!
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Old 10-24-2008, 07:02 PM   #9
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DriVer:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49:
Oh Driver, just keep on making excuses for them. </div></BLOCKQUOTE>Max, How can you say that with cracking a laugh! I have never offered an excuse for Workhorse!

</div></BLOCKQUOTE>

Now that made me laugh
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Old 10-24-2008, 07:33 PM   #10
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49:
Now that made me laugh </div></BLOCKQUOTE>Max, Part of my job description here is to keep you in stitches!
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Old 10-24-2008, 07:36 PM   #11
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ing MAO, , however
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Old 10-24-2008, 07:53 PM   #12
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49: </div></BLOCKQUOTE> Now you're getting the idea. Try to help the RV'er with the difficulty.

The Workhorse warranty is 3 years or 36,000 miles and if they did not honor their warranty regarding the IP during this time, well shame on them.

This is probably the first case that I heard of where an owner was expected to buy a replacement IP. Being out of warranty is a scary place and anything can happen. Some folks have called Actia directly and have had success with their efforts. You may also want to call Workhorse customer support. They might see it in a different light if at all possible. I would say keep trying.
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Old 10-24-2008, 08:34 PM   #13
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I hope they do.
I've never heard of any 'Instrument Panel', speedometer, odometer having to be replaced, or even repaired on any other vehicle and it's just another ongoing problem with the WH.
There is no 'excuse' for that.
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Old 10-25-2008, 04:46 AM   #14
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49:
I hope they do.
I've never heard of any 'Instrument Panel', speedometer, odometer having to be replaced, or even repaired on any other vehicle and it's just another ongoing problem with the WH.
There is no 'excuse' for that. </div></BLOCKQUOTE>



AMEN, I'll second that motion Max.

I am on the third cluster in less than 5 years, so its not a new problem, its just one that Workhorse chooses to ignore. LCD technology is not rocket science.

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