In 2003 WH and Allison released a new version of their firmware that reduces the sensitivity of the cruise control (CC) downshifts.
It is bulletin 70301-T (Workhorse) and requires that the Allison transmission firmware be upgraded, then the Workhorse engine firmware.
I had it done and it made the cruise control more useful.
This information is from the Workhorse Chassis Guide, page 119. I could mail it to you, but its 32 MB in size. Apparently WH has started charging for the guide (paper). Check:
http://users.sisna.com/cebula/WChassisGuide.zip