Anyone received reimbursement for brake failure???

[texans]

Have not heard anyone say they have received a reimbursement for a brake failure caused by locked calipers, how about some reports?

I sent my documents in this week for a lockup of 2 calipers in Mar of 2008.

Richard

[DriVer]

Quote:

Originally Posted by texans I sent my documents in this week for a lockup of 2 calipers in Mar of 2008.

Richard, I hope that the failure is properly documented (photos) and if that's the case a reimbursement should be forthcoming.

What they are looking for is detailed here.

Good luck.

[Capt Joe]

Richard,
I sent mine in back in July of this year for a passenger side caliper I had to replace on my dime in July of '08. I also included a claim for reimbursement for a warped rotor from my second failure that WH paid for in June of '09. The rotor warped the center, thinner part where the 'teeth' are that the ABS sensors read and it was bad enough to push the sensor out of place thereby causing an inoperative ABS. Have not heard ANYTHING from them at all although I know it was received because I got the signed verification from the delivery.

My MH is in the shop right now for repair from both of the rear calipers failing to release and overheating both of the rear brakes. I have been told by the local service center that WH is pickingup the tab on this one...for the calipers. I just hope there is no other damage in there I have to fight for payment on.

All this to say that when I talked with WH Cust Relations last week...Monday...the rep looked up my claim they had recieved in July and verified that they had it but NOTHING had been done with it. She was sending it directly over to the girl (her words) that was handling the claims because she wouldn't be in until Tues and I should hear from her that day....My phone and e-mail has been very quiet. NOTHING yet.

On that note, I also asked the rep I was speaking to what the status of the recall was now. She told me they have sent everything to the National Highway Safety folks for their approval and as soon as they got that, they were ready to go forward. I then asked, 3 times, if that meant they could ship the new calipers immediately and she said they could....3 times. Not really sure if I can believe they would have 200,000+ new design calipers ready to go without having the official word but that is what I was told.

I sure was hoping for an Oct/Nov fix date as we have been planning a trip from Florida to Illinois over Thanksgiving and I sure would like to have SOME confidence I could make that trip without my 4th failure...actually when they complete the rears, all 4 of mine will have been replaced but with the same calipers that have failed already.

[texans]

Quote:

Originally Posted by DriVer Richard, I hope that the failure is properly documented (photos) and if that's the case a reimbursement should be forthcoming. What they are looking for is detailed here. Good luck.

I did not have photos, the invoice did include the WH Tech's discription of what happened, and that the calipers were locked, the ABS sensors burned up, and the rotors had to be replaced. Looks like I might need luck. I did include a copy of my report to NSTSA.

[DriVer]

Quote:

Originally Posted by texans I did not have photos, the invoice did include the WH Tech's discription of what happened, and that the calipers were locked, the ABS sensors burned up, and the rotors had to be replaced. Looks like I might need luck. I did include a copy of my report to NHTSA.

I wish you the best of luck ..... it appears that you provided whatever info you had. Let's hope it's enough.

[DriVer]

Quote:

Originally Posted by Capt Joe .... all 4 of mine will have been replaced but with the same calipers that have failed already.

Those 4 new calipers should hold just fine until the redesigned calipers are released. I'd say go to Florida and don't worry about it.

[bsinmich]

Prior to WCC admitting there was a problem there would have been no reason to take pictures of a repair problem. Back 2 years ago the entire problem was US because we didn't know how to drive. We knew we would get stuck paying the entire bill because of our stupidity in driving so why would we bother to take pictures. Now to get a reimbursement for previous problems we need pictures. The idiots there don't know what they are looking for on pictures anyhow. My pins had grease on them and they called it rust.

Yes, I am a bitter WCC owner. I have a fairly expensive MH with Bosch brakes that has had me park the MH until it is safe to drive. The official word is use it and if the brakes overheat to just pull over for an hour till they cool down and then continue. My tires continue to age, insurance payments continue, MH payments continue and the darn thing isn't usable.

[rickandcheryl]

Even photos won't do you any good. Workhorse WILL deny your request for reimbursement.

[DriVer]

Quote:

Originally Posted by bsinmich My tires continue to age, insurance payments continue, MH payments continue and the darn thing isn't usable.

Bill, If you had a 2003 automobile ..... would it not be out of warranty at this time? There isn't anything that prevents you from resolving your brake issue using off the shelf parts that will render excellent service until the caliper recall begins.

Being out of warranty is just that.... out of warranty. The caliper campaign has nothing to do with making that any better. The fact that a Bosch caliper recall has been established by the Feds on Workhorse Chassis isn't anything that would keep me from using my motorhome. My payments continue, my tires wear, my insurance is in force, I have property taxes however I continue to use my motorhome, daily, if I choose to do so "because" I replaced everything in my brake system. "Carpe Diem!"

I think that I have come to grips with the ownership of my motorhome and I do expect that things like brakes on a 6 year old heavy duty truck will wear out. I'm not going to allow my motorhome to turn into a flower pot. I have taken on this brake problem and I have defeated it on my own terms and at this time I stand ready to travel anywhere.

By the time it's camping season again in Michigan, I believe the campaign should be well under way and I expect that your motorhome will be made whole again.

The pictures that you are quoting are required by the caliper builder and have been approved by NHTSA. The only option that Workhorse has "IF" the evidence is clear is to pay the claim or deny the claim if it doesn't meet the specifications in the photographic evidence. The photos that are presented here can not be altered by misunderstanding what is being seen. What is shown is what Workhorse is obliged to pay on.

[DriVer]

Quote:

Originally Posted by rickandcheryl Even photos won't do you any good. Workhorse WILL deny your request for reimbursement.

The previous statement is not accurate. Workhorse is paying claims on photographic evidence if the proof is submitted.

Like they say photos don't lie .... absent a photo of a caliper there's not much of a case that can be made.

[rickandcheryl]

OK, then let's hear from someone who paid for their brake repairs out of their pocket and were then reimbursed by Workhorse. Who knew 16 months before the Interim Recall that you needed to have the old parts. At that time Workhorse would not even acknowledge there was a brake problem. It took the government and our letters to Congress to get them to admit there was a problem.

[DriVer]

Quote:

Originally Posted by rickandcheryl It took the government and our letters to Congress to get them to admit there was a problem.

OK, .... and what you see in front of you is the results of that effort. NHTSA signed off on the Bosch caliper issue and under which conditions Workhorse should reimburse owners who have gone out of pocket. The evidence is clear and what the government and Congress said should be reimbursed is exactly what you see being accomplished everyday at service centers across the country.

Perhaps you are having a problem with the government?

..... there are close to 48,000 owners so effected and I do have eMails from people that have told me they were reimbursed so there are many stories in the naked city!

[RMS]

Photographic evidence, what a loophole! I could see that stipulation after the recall was initiated, but prior to that,does Workhorse insinuate that owners were changing calipers for fun?

When your calipers lockup and destroy the abs sensors[along with the calipers], while you're on an extended trip, in the middle of nowhere, you more than likely are not even close to an authorized Workhorse dealer, let alone thinking of taking pictures of the parts.

I appreciate the expertise on this board but lets face it, Workhorse has let this issue drag on too long and has sullied its reputation. No amount of brand loyalty cheerleading is going to change that.

[jdsr]

Boy, if you cant blame the owners just blame the gov. Surely wh isnt at fault. BTW,NHTSA has nothing to do with reimburshment. Thankfully nhtsa steped in and we atleast have a recall. Since this is the second recall on wh brakes lets hope it works this time. I will be surprised if very many get reimburshments. RMS is right, pic, what a loophole and Yes I spent several thousand dollors on brakes because I felt the wh shop needed work,lol. Good luck to you guys who havnt been turned down YET.