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06-19-2006, 10:07 PM
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#1
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Senior Member
Join Date: Nov 2005
Location: Home location, Matlock, WA
Posts: 196
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On Thursday, June 15th, on the way out for the weekend, I stopped by Brazel's RV concerning my failing Actia IP. They confirmed it was dieing and ascertained the mileage. I signed off on their data and they faxed it to WH. As promised, two business days later on my way back from my outing, the IP was there waiting for me and was installed in about 15 minutes.
Now, that's what I call REAL customer service.
__________________
2003 Dolphin 5342, W-22 Chassis, 22.5" Tires w/a spare, Monroe Shocks. Ultrapower ECM Upgrade.
2004 Toyota RAV4 toad, 2wd, 5 speed. US Gear toad brake.
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06-19-2006, 10:07 PM
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#2
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Senior Member
Join Date: Nov 2005
Location: Home location, Matlock, WA
Posts: 196
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On Thursday, June 15th, on the way out for the weekend, I stopped by Brazel's RV concerning my failing Actia IP. They confirmed it was dieing and ascertained the mileage. I signed off on their data and they faxed it to WH. As promised, two business days later on my way back from my outing, the IP was there waiting for me and was installed in about 15 minutes.
Now, that's what I call REAL customer service.
__________________
2003 Dolphin 5342, W-22 Chassis, 22.5" Tires w/a spare, Monroe Shocks. Ultrapower ECM Upgrade.
2004 Toyota RAV4 toad, 2wd, 5 speed. US Gear toad brake.
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06-20-2006, 04:23 AM
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#3
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Senior Member
Workhorse Chassis Owner
Join Date: Jul 2005
Location: Modesto, CA
Posts: 328
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Nice to hear about Good Service. For us in Central Ca........I see Lodi Truck has a new website up.........looks and sounds good. Have heard some good things about them, and planning on giving them a try next time I need service......and yes, they are a workhorse service center.
Brian
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2005 Fleetwood Revolution LE 40E
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06-24-2006, 03:14 PM
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#4
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Junior Member
Join Date: Aug 2005
Posts: 11
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How did they get your mileage correct?
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06-26-2006, 05:30 AM
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#5
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Senior Member
Join Date: Jan 2005
Location: Glendale, Arizona
Posts: 164
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I have had the best experience with my RV service using Brazels. No other company (even Winnebago) comes close to real , honest, service/work.
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Robert ,N7SLD
2005 Itasca Sunova 30B/Workhorse
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06-27-2006, 12:10 PM
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#6
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Senior Member
Join Date: Nov 2005
Location: Home location, Matlock, WA
Posts: 196
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by the fixer:
How did they get your mileage correct? </div></BLOCKQUOTE>
This time the mileage was still visible on the display if you squinted just right. However, we could have come up with a good estimate since I had just serviced my chassis and it is 49.3 miles (According to DeLorme Street Atlas) from my home to Brazel's.
Bob...
__________________
2003 Dolphin 5342, W-22 Chassis, 22.5" Tires w/a spare, Monroe Shocks. Ultrapower ECM Upgrade.
2004 Toyota RAV4 toad, 2wd, 5 speed. US Gear toad brake.
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06-27-2006, 01:48 PM
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#7
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Junior Member
Join Date: Aug 2005
Posts: 11
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I must have misinterpreted your initial claim.I read it to be that you had it checked,forms filled out and faxed,went on a trip,came back and had a new cluster installed.
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06-27-2006, 05:18 PM
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#8
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Senior Member
Workhorse Chassis Owner
Join Date: Jul 2005
Location: Ventura, Ca.
Posts: 297
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I wished Brazel's was closer also. I have had nothing but outstanding customer attention and service from them...and they are nice people, also.
__________________
2006 Southwind 32 VS W-20, 2010 CRV EX-L, UP & Taylor Wires, IPD Anti-Sway Bars, Safe-T-Plus, Koni FSD's, Demco Tow Bar, Moto Sat, and Rocky the Chocolate Lab
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06-27-2006, 11:39 PM
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#9
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Senior Member
Join Date: Nov 2005
Location: Home location, Matlock, WA
Posts: 196
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by the fixer:
I must have misinterpreted your initial claim.I read it to be that you had it checked,forms filled out and faxed,went on a trip,came back and had a new cluster installed. </div></BLOCKQUOTE>
You got it right. That's exactly what happened.
Bob....
__________________
2003 Dolphin 5342, W-22 Chassis, 22.5" Tires w/a spare, Monroe Shocks. Ultrapower ECM Upgrade.
2004 Toyota RAV4 toad, 2wd, 5 speed. US Gear toad brake.
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06-28-2006, 01:53 AM
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#10
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Junior Member
Join Date: Aug 2005
Posts: 11
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Did you drive your coach after the forms were filled out?
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06-29-2006, 07:03 AM
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#11
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Senior Member
Join Date: Nov 2005
Location: Home location, Matlock, WA
Posts: 196
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by the fixer:
Did you drive your coach after the forms were filled out? </div></BLOCKQUOTE>
Yes, I drove from Centralia, WA to Seaside, OR, a distance of 120 miles each direction. The 240 mile were added on to the actual mileage. that figure was submitted to WH as the start point on the new IP.
Bob...
__________________
2003 Dolphin 5342, W-22 Chassis, 22.5" Tires w/a spare, Monroe Shocks. Ultrapower ECM Upgrade.
2004 Toyota RAV4 toad, 2wd, 5 speed. US Gear toad brake.
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