Brake Issue

[J Stemler]

Purchased used 2004 Adventure 38G 22,400 mi. in June. Made first trip to Lake George NY from NJ with no problems.
Left NJ for Myrtle Beach SC morning of 8/13. Was in LaPlata Maryland and noticed what I believed to be some type of drag holding me back in stop and go traffic, when I applied brakes, pedal was very high and hard to push, also detected slight odor. Having read on forums about brake issues and I assumed I had a calipar sticking. Pulled over in a shopping center to let cool down for about 45 min. Called workhorse and they were no help except to offer names of repairs centers near me. Call one and they said nothing they could do, new parts have not arrived yet. After letting cool down, brake pedal seemed to be normal. When I stared back up I noticed ABS light on, called repair center again, Rolling Hills RV in Va. spoke to Terry, very helpful, he explained what he thought was happening, that a ABS sensor might have overheated and burned out but as long as the brake warning light was not on I still had brakes. Continued on with my trip but very nervous and carefull to keep checking barkes and feeling wheels at every stop for heat. Never had another brake problem during the trip there or back home, in fact, after about 3 hours into our return trip the ABS light went out and stayed off the entire trip home.

I will be on the phone monday morning with workhorse to try and find out when they expect to have new parts to correct this issue as per the recall.

[DriVer]

Quote:

Originally Posted by J Stemler I will be on the phone Monday morning with workhorse to try and find out when they expect to have new parts to correct this issue as per the recall.

J Stemler, I was just wondering if you had received an Interim Notice and Glove Box Card from Workhorse? The recall has not yet started.

If you are not the original owner, do you know if you are listed as the owner of record? If not you may have not have received these documents. They are duplicated and are available here, click on the link below.

Interim Notice & Glove Box Card

This is the best information that you are going to get at the moment. Please know that the new calipers are not yet available to begin the campaign. You will be sent an official recall letter which will instruct you to call your service center and make an appointment after the campaign begins..

In order for any of this to happen, you need to be listed as the owner of record. If you're confused about that, please send me a private message. (PM)

[J Stemler]

Thanks Driver, No I did not get that notice or the card, I just registered as the second owner around the middle of June, Workhorse does have me listed as the current owner of the RV, hopefully I will get the letter when the recall begins

[DriVer]

Quote:

Originally Posted by J Stemler Thanks Driver ....

J, If I can call you that! You've come the the right place for all things related to Workhorse. √

[J Stemler]

Thanks Driver, I have been on this site for a long time, also get good info from folks on these sites, I think we met one time at the Flying J on I295 in Jersey at the gas pump, you may have been either coming or going to the Cape May area.
One quick question, how do I ID what chassi I have ?

[DriVer]

Quote:

Originally Posted by J Stemler Thanks Driver, I have been on this site for a long time, also get good info from folks on these sites, I think we met one time at the Flying J on I295 in Jersey at the gas pump, you may have been either coming or going to the Cape May area. One quick question, how do I ID what chassi I have ?

I can answer that question! You have a W22 chassis because we both have the same model motor home, the 38G.

The sixth digit from left to right being a "6" indicates a W22.

5B4MP67GX43nnnnnn

Your VIN# will look pretty close to what I'm showing above where the 6"n"s are the production sequesnce number.

Thanks for remembering and welcome to iRV2!

[Max Hubrich]

Mike,

Can't you also tell from the GVW label near/on the drivers door/frame ie;

22,000 or 24,000 LBS?

We just had a '05 38' Adventure on a W-24 frame here in Maine---- He had the auto park lock up on him (on the interstate) about 60 miles short of his destination (our location in Maine). He had to get towed and repaired the next day. It was a bad solenoid.

[DriVer]

Quote:

Originally Posted by Max Hubrich Mike, Can't you also tell from the GVW label near/on the drivers door/frame ie; 22,000 or 24,000 LBS?

Hi Max! Nice to hear from you.

The W24 designation is identified by the 6th character being the letter "A".

It's that simple!

5B4MPA

I expect you're coming back to NC soon so have a nice trip.

[WCVonderburg]

I have exactly the same problem, as do many Workhorse chassis owner for 2001-2003 models. I have been on the phone for >20 hours over the last month trying to get answers. Here's the bottom line. The "interim" recall is still in effect and the only current solution is to install new old stock for the Bosch calipers and hope you can get a few years on them before it happens again. Engineering at Workhorse finally decided their original part was a design flaw and they are re-tooling and manufacturing a new one. The new part will not ship until mid-September or October or November (depends on who you get on the phone). Here's the rub: The new old stock is hard to find in some areas, Workhorse is extremely slow in reimbursing certified service dealers (which is ticking them off), the recall desk at Workhorse is overwhelmed and powerless to do anything, there aren't enough certified service dealers in many parts of the country, the recall repairs (once the parts are finally available) are going to be backed up for months. Workhorse management is hiding behind an impenetrable wall and is virtually impossible to contact by us lowly owners. Their regional service network is in disarray and unresponsive. Lord help us.

[DriVer]

Quote:

Originally Posted by WCVonderburg I have exactly the same problem, as do many Workhorse chassis owner for 2001-2003 models.

First of all I want to welcome you here to the iRV2.com Workhorse Owner's Forum. Please do come back and visit us often.

We believe that we have the very best information about the current brake situation as it is. We have been working this issue out here in the threads for almost 3 years.

The material that you are bringing urgently forward is not too remarkable as we have already exhausted all those avenues of thought.

We have 2 authorized Workhorse Service Centers (premier dealers) that are sponsors here and we have not heard them complain about reimbursements. I believe they know how the system works and how to get reimbursed.

I will concede that conventional parts are going to be more difficult to obtain as Bosch is gearing up for the new calipers. Making old calipers to satisfy Interim needs is something that is requiring a fine balancing act between making new technology calipers and making old calipers. If I were Bosch I'd be cranking out as many new calipers as possible so that they could begin supplying Uptime Parts and get this campaign moving forward.

Quote:

Workhorse management is hiding behind an impenetrable wall and is virtually impossible to contact by us lowly owners. Their regional service network is in disarray and unresponsive. Lord help us.

I can only comment that I know that the organization is working this case to the best of their ability and I disagree that anyone at Workhorse is putting up an impenetrable wall. Are you currently broken down on the road and could we help you with that?

For all matters pertaining to the brake Interim Notice or the campaign which has not started as of this moment, call Roadside Assistance at 877-946-7731 or NHTSA at 888-327-4236.

[George Z]

Quote:

Originally Posted by WCVonderburg Workhorse is extremely slow in reimbursing certified service dealers (which is ticking them off), the recall desk at Workhorse is overwhelmed and powerless to do anything, there aren't enough certified service dealers in many parts of the country, the recall repairs (once the parts are finally available) are going to be backed up for months. Workhorse management is hiding behind an impenetrable wall and is virtually impossible to contact by us lowly owners. Their regional service network is in disarray and unresponsive. Lord help us.

Was just talking to my WH service center manager and he was smiling and happy to give me a service appointment. Talked about when recall starts and parts are available he will get me in. Where is all these statements you made coming from?

George

[WCVonderburg]

Thanks DriVer and George Z,

What I said are the results of statements by at least three Workhorse recall service reps, RV owners in this area (Birmingham, AL), and a near-by GM Commercial trick dealer who has been trying to get on with Workhorse for two years. He in turn quoted other RV and GM dealers in the south he talked with. One comment about the disarray in the field service organization came from a WH service rep (who I will not name). He (she) also told me about the dealers who were waiting for payment. I've tried to talk to WH managers and David Tarrant in Michigan and Union City, IN and can't get their email or numbers and my phone calls to "Carol" in Union City were not returned. Meanwhile, my coach sits idle in my driveway and my wife and I don't feel safe driving it until it's repaired and that could take three to six months depending on how fast our one WH service dealer can deal with the backlog. He's great guy and offers great service, but his one-bay shop won't be able to handle the number of owners who will be affected by the recall. I don't have to defend myself in this forum - this is what I have heard.

[George Z]

Quote:

Originally Posted by WCVonderburg I don't have to defend myself in this forum - this is what I have heard.

No defense necessary, just making the point that your statements don't seem to cover all WH service centers.

George

[WCVonderburg]

Sorry to sound touchy, George.

We're just very frustrated. However, good news. My one local dealer said he has new Bosch parts and is certain he can get us back on the road safely. He said from his experience, the affected coaches are more than five years old, have very low mileage and often go 90 days between trips. This describes our use perfectly. I retire next year, so we can start using the coach like it's supposed to be.

Cheers!