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Old 01-05-2011, 03:01 PM   #1
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Question Dealer Responsibility re: Brake Recall

I purchased a motorhome several months ago that is effected by the Workhorse recall for the brake issue. I was aware at the time that it was coming and that I would have to have it done. I am still on the waiting list after 3 months and it looks like it will be month before my number will come up. My question is this:
After reading the entire recall notice hear on this forum, it appears to me that the dealer should not have even sold this unit UNTIL the recall had been completed. (although I am not sure what the term "Dealer" is referring to. i.e. a Workhorse dealer only or any dealer?) I was told when I purchased the motorhome that they would be contacting me within a few weeks and here I sit months later. I am not really keen about hitting the road for extended long distance travel until this issue is resolved.

I am going to check other repair facilities to check their schedules and parts availability, but I am wondering about the dealer's responsibility in this.

Thanks!
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Old 01-05-2011, 04:25 PM   #2
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You need to take your coach to a Workhorse dealer to get the recall work done. The RV dealer you bought the coach from may not be a workhorse dealer, if not, they should be able to direct you to one, or go to workhorses website to locate one. Here in North TX where I am, I only had to wait about 2 weeks to get it in. Plan on 1/2 day approximately.
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Old 01-05-2011, 04:49 PM   #3
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Add'l Info to original post

Forgive me for not being very clear in my original post. The dealer I purchased from is NOT a Workhorse dealer - they sent me to the Workhorse repair facility here in the Portland area. I have been waiting over 3 months (was originally told 6-8 weeks and it looks like MONTHS before they will get to my number at the rate they are progressing. I may stick it out and am checking other repair facilities now, but I am wondering about the dealer - should they have sold the unit. From what I read, they could be liable to refund my money. What do you guys think?
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Old 01-05-2011, 05:04 PM   #4
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A trip to Brazel's RV Centralia Washington might be a good option. They are super to work with & not a bad day trip from PDX.
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Old 01-05-2011, 05:19 PM   #5
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Thanks Frantz - I just sent them an e-mail. I have heard good things on this forum about them
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Old 01-05-2011, 05:43 PM   #6
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Let me answer your question since I work in the automotive side of the industry as a powertrain systems engineer and am familiar with the requirements of NHTSA. First I believe your coach was purchased used and I believe it is a former Monaco product. I do not know wether your dealer is a franchised New Monaco dealer or not but it doesn't make any difference legally. Used vehicles being sold buy a non franchised enity do not have to have open recalls performed before sale. NEW VEHICLES being sold by a CURRENTLY FRANCHISED DEALER and used vehicles of that franchise manufacturer must have all outstanding recalls performed before being offered for RETAIL sale. So in your instance your dealer was good enough to inform you of the recall but he was not required by law to do anything. Hope this answers your question.
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Old 01-05-2011, 06:03 PM   #7
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Quote:
Originally Posted by lllkrob
Let me answer your question since I work in the automotive side of the industry as a powertrain systems engineer and am familiar with the requirements of NHTSA. First I believe your coach was purchased used and I believe it is a former Monaco product. I do not know wether your dealer is a franchised New Monaco dealer or not but it doesn't make any difference legally. Used vehicles being sold buy a non franchised enity do not have to have open recalls performed before sale. NEW VEHICLES being sold by a CURRENTLY FRANCHISED DEALER and used vehicles of that franchise manufacturer must have all outstanding recalls performed before being offered for RETAIL sale. So in your instance your dealer was good enough to inform you of the recall but he was not required by law to do anything. Hope this answers your question.
Thank you very much! You obviously know what you are talking about and now my curiosity has been satisfied?
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