DSU Peterbilt/Workhorse-Portland OR??

[steelheadbluesman]

I've searched the forum, and found nothing. Have any of you used "DSU Peterbilt/GMC Truck" for repair or warranty work. They are in Portland, OR, and they can do my WH brake work AND my Norcold recall. Any results? Good? Bad? Thanks for any info!

[DriVer]

Quote:

Originally Posted by steelheadbluesman I've searched the forum, and found nothing. Have any of you used "DSU Peterbilt/GMC Truck" for repair or warranty work. They are in Portland, OR, and they can do my WH brake work AND my Norcold recall. Any results? Good? Bad? Thanks for any info!

I have no opinion other than confirming that they are an Authorized Workhorse Service Center.

[steelheadbluesman]

Thanks DriVer. I'm hoping to get some feedback, as this brake thing is important to get done right, especially since I'm based a lot in Oregon, pretty wet..... You guys all have a lot of faith in Brazzel's, I might even drive up there! Can they hook me up overnight?

[backseat]

We were referred to DSU from McKay's in Albany, Oregon. We called to set up an appointment to have the WH brake recall work done. At that time, even before we received our "official" recall paperwork in the mail, we were 70+ on the list. We were told we would receive a call as our number on the list got closer. We did get a call several weeks later but it was to inform us that DSU had run out of pins that 2002 and 2003's required. They were going to keep advancing on the list but would put us back on top once they received the pins.

We decided to call Guaranty in Junction City to inquire what their schedule looked like. Their time frame was comparable to DSU but we could get an appointment to drop the RV off on a Saturday and hope it was an easy fix. After much discussion, we decided to go to Guaranty because they are much closer to our home and we had experienced brake problems on most of our outings this summer. We thought it better to attempt to drive 30 to 40 minutes south versus more than double that going north. Long story short, we ended up taking the RV down on the wettest Saturday we've had in a very long time. RV had to end up staying over the weekend so Guaranty could call WH first thing Monday morning to get approval on additional work needed. We picked the RV up Wednesday morning and drove it directly over to Monaco in Coburg for fridge recall work and some additional things.

DSU called us Tuesday of that same week. We explained to them that we decided to go with Guaranty because they were much closer and we were afraid of driving the RV any further than we absolutely needed to. They understood.

[steelheadbluesman]

Thank you for taking the time to recount your experience. I've had good work done by Guaranty, in fact it's where I bought my MH. Did you get treated good, and did they do it all right? Maybe I'll go there. Thanks again.

[DriVer]

Quote:

Originally Posted by steelheadbluesman You guys all have a lot of faith in Brazel's, I might even drive up there! Can they hook me up overnight?

steelheadbluesman, We give Brazel's more credit than just having faith in them, they have earned our trust because they are a top 10 national (select) service center and their work is consistently exceptional. At Brazel's they have their own full hook-up campground so yes they can put you up overnight and I believe the 1st night is free. See the website for more details about service and camping at: www.brazelsrv.com

[backseat]

Yes, I feel that we were treated well by Guaranty and kept informed as to what was going on. We haven't had much experience with the new brake work since when we picked the RV up from Guaranty, we drove it straight over to Monaco in Coburg. My husband was able to stop the RV when needed, so that was a good thing. We don't pick it up from Monaco until next Tuesday. We did notice that Monaco's labor rate is about $6 cheaper per hour (both places have that info posted at the check-in). My husband has heard good things about Brazel's too but that distance thing comes into play again. By the way, both Guaranty and Monaco have overnight facilities. Guaranty's is just across the street from their service department. Monaco's is right in the front parking lot.

2002 HR Vacationer 36'