Generator Fuel Pump

[tropical36]

We're on the road again for awhile and didn't get far from home before the Generac generator quit. I had already and some time ago, installed and switched to an aux. fuel tank for this 5.5 KW unit because of problems with the main tank feed, and now it wouldn't run again. Anyway, once I determined it was the fuel pump, I called Guardian and talked to Jeff at this number.... 574 293 6503 ext. 13. He verified my findings and sent me a new pump UPS overnight, along with a spare and a box of other goodies at no charge. My coach and generator is 10 years old and I'm still in disbelief at this caliber of service, which has to be one of the greatest anywhere. The above number isn't published in the manual, so you might want to make note of it.
Why not send him an email at jkaufmann@generac.com and let him know how much RV'ers in general appreciate this kind of service. Along with the extra stuff he sent, much more than surpasses anything you could ever expect from a factory warranty and there was none. I've posted this in more than one forum, in an attempt to get the word out for anyone that might need his services.

[tropical36]

We're on the road again for awhile and didn't get far from home before the Generac generator quit. I had already and some time ago, installed and switched to an aux. fuel tank for this 5.5 KW unit because of problems with the main tank feed, and now it wouldn't run again. Anyway, once I determined it was the fuel pump, I called Guardian and talked to Jeff at this number.... 574 293 6503 ext. 13. He verified my findings and sent me a new pump UPS overnight, along with a spare and a box of other goodies at no charge. My coach and generator is 10 years old and I'm still in disbelief at this caliber of service, which has to be one of the greatest anywhere. The above number isn't published in the manual, so you might want to make note of it.
Why not send him an email at jkaufmann@generac.com and let him know how much RV'ers in general appreciate this kind of service. Along with the extra stuff he sent, much more than surpasses anything you could ever expect from a factory warranty and there was none. I've posted this in more than one forum, in an attempt to get the word out for anyone that might need his services.