Help Please Steering Column

[BB501]

My 2002 Worhorse Chassis is the shop due to a failure in the steering column and the shop cannot identify parts needed to do a repair. Can someone help me with a breakdown of the steering column with part numbers. The two nearest Workhorse service centers shops said they can't help. If we could get the part numbers, the repair shop said they could possibily get the part from GM common usage items. As is, they don't even know what part number to order from Workhorse. I would appreciate your help. Thank you.
Steve
spoppish@suddenlink.net

[BB501]

My 2002 Worhorse Chassis is the shop due to a failure in the steering column and the shop cannot identify parts needed to do a repair. Can someone help me with a breakdown of the steering column with part numbers. The two nearest Workhorse service centers shops said they can't help. If we could get the part numbers, the repair shop said they could possibily get the part from GM common usage items. As is, they don't even know what part number to order from Workhorse. I would appreciate your help. Thank you.
Steve
spoppish@suddenlink.net

[DriVer]

To order the parts I believe you have to be a service center but I could be wrong. You have to get the service center involved in resolving your problem.

[parts_expert]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BB501:
The two nearest Workhorse service centers shops said they can't help. </div></BLOCKQUOTE>

Are you going to real Workhorse dealers or GM-only dealers?

If the dealer can't find information at their shop, they have resources to call at Workhorse to get it.

If they won't help you, then you need to call roadside assistance to log a complaint. 8779467731

Have you talked to the Service Manager or Parts Manager about their employees that won't help you out? That should have been step two on your part.

I smell laziness from your contacts at the dealers.

What exactly is broken in your column? Can you describe? What's the VIN? Or atleast what model chassis do you have?

***********************

[BB501]

DriVer,
Yes sir. I tried that number the last time I needed a Workhorse part. I never did get to talk to a real person. I did get switched to the receptionist that was really another recording informing me that I should leave a number and they would call me. After a week I gave up and the shop put a band aid on my problem to fix it.

The shop just now called the number you listed and got the same service. Nothing.

I guess us workhorse owners are forced to donate $200. to Workhorse for a parts manual so we can buy their parts-maybe.
Thanks anyway.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BB501:
</div></BLOCKQUOTE>Did you read the post from parts_expert. I think he's right on the money.

[BB501]

Parts Expert,
VIN is 5B4LP57G623348207. My truck repair shop does not have a break down of the steering column so he does ot know what to ask for other than nomenclature ie. a plastic plate with three holes etc. What's broken is the horn, turn signals, brake lights and high beam control. What I need more than anything is a parts breakdown. Thanks for your response.

[parts_expert]

The 630 number that Driver posted out of good will is just a local number for an office and is not meant as a 'help line'. That is why you couldn't get through.

As I said, your first few dealers should have called their hotline with Workhorse to help you. Call and complain to 8779467731.

I'll see what I can dig up but I'm afraid it won't be a breakdown.

[parts_expert]

Here's what you can do. Your Workhorse dealer Service Dept CAN check their service manuals for a diagram.

You can also goto a GM dealer that understands trucks and have them bring up a diagram out of their parts disc for a '99 P32 with cruise and delay wipers and tilt. Column number is 26050060.

Here are some numbers you might need.
Bright lights switch 26019660
Bright lights switch rod 26015757
Turn Signal Switch 01995976
Wiper Switch 26028849/W8000510
Stop Lamp Switch 10170430

I'm thinking your turn signal switch might just be bad as it connects alot of wiring in there, but then again I'm not a service guy.

[max49]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DriVer:
To order the parts I believe you have to be a service center but I could be wrong. You have to get the service center involved in resolving your problem. </div></BLOCKQUOTE>

Driver, That's ridiculous and you know it.
If you could get WH to do just one thing, this needs to be it.
ANYBODY can buy Ford, Chevy or any other vehicle parts. I'm wondering how long WH can stay in business if the owners can not get parts for this expensive machine.
Good heavens, I can order parts for my Chinese weed whacker or may Chinese , Harbor Freight table saw.

[max49]

That's eally nice of you to post those part #'s, Parts Expert.
I saved them and put them in my documents for the WH in case I need them later.
While I was in there I noticed that I did'nt have part #'s for the top and bottom radiator hoses. Would you happen to have them?

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49:
Driver, That's ridiculous and you know it.
If you could get WH to do just one thing, this needs to be it.. </div></BLOCKQUOTE>max, The fact that you need to buy parts from a WCC service center is not unique to Workhorse. You really can't buy anything for a Freightliner, Spartan, John Deere or Ford motorhome component without first visiting their respective pasts counters.

I'm switching channels now to the Chat Room.

[max49]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by BB501:
The two nearest Workhorse service centers shops said they can't help.
spoppish@suddenlink.net </div></BLOCKQUOTE>

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by max49:
The two nearest Workhorse service centers shops said they can't help. </div></BLOCKQUOTE>max, I don't think that all the facts are in at the moment because this allegation is really unprecedented.

If you went to a vendor and they said they couldn't help you I believe there is definitely a path toward resolution that may not be fully explored.

parts_expert has put forward a commendable effort however even he does not have a crystal ball regarding all the variables that are unknown regarding BB501's motorhome.

I would like to reserve comment until all the facts are in regarding "2" service centers that "refuse" to work or assist their customer.....