Hot Brakes?

max49 · 08-13-2009, 08:35 PM

Is this a Workhorse?

saukvalley.com | Brakes bring family vacation to a halt: Wheels catch fire on rented RV in Oregon

abarkl · 08-13-2009, 09:39 PM

My guess would be yes.

Spoonman · 08-14-2009, 08:12 AM

Only a matter of time before there is a disaster, lets all hope it doesn`t happen.

BellaBo · 08-14-2009, 10:47 AM

Workhorse has painted a big red target on themselves for lawsuits. I can't believe they continue to encourage people to keep driving these dangerous fire traps!

DriVer · 08-14-2009, 01:24 PM

Quote:

Originally Posted by Streamerman

I can't believe they continue to encourage people to keep driving these dangerous fire traps!

Steamerman, .....and you would prefer that Workhorse sent out a letter telling everyone to stay home until Bosch released the new calipers. I'm sorry but I don't know anyone that wouldn't take a letter like that and throw it in the garbage. Sorry!

oemtech · 08-14-2009, 01:34 PM

Quote:

Originally Posted by DriVer

Steamerman, .....and you would prefer that Workhorse sent out a letter telling everyone to stay home until Bosch released the new calipers. I'm sorry but I don't know anyone that wouldn't take a letter like that and throw it in the garbage. Sorry!

No... But, I would expect them to say something like, "Proceed with caution to XXXX Workhorse Service Center for a "FREE" inspection and repair if necessary".

But, when you have people on staff or via retainer that do an actuarial and say the cost out weighs the risk, it does make you wonder.

DriVer · 08-14-2009, 01:36 PM

Quote:

Originally Posted by oemtech

But, when you have people on staff or via retainer that do an actuarial and say the cost out weighs the risk, it does make you wonder.

.... and you can prove that?

They have already exceeded the requirement to advise the public by the Interim Notice and the Glove Box Card. I would not expect that even the staunchest cynic would say that those documents suggest that owners continue to operate their vehicles as if nothing is wrong. The Glove Box Card is clear as to what the warning signs are, how to resolve an immediate problem and who to call to get help.

BellaBo · 08-14-2009, 01:38 PM

Quote:

Originally Posted by DriVer

Steamerman, .....and you would prefer that Workhorse sent out a letter telling everyone to stay home until Bosch released the new calipers. I'm sorry but I don't know anyone that wouldn't take a letter like that and throw it in the garbage. Sorry!

DriVer....
I suppose they could add the disclaimer "do so at your own risk" to limit their liability. Of course that would imply the problem is serious.

Now that mine has failed, I'm not as inclined to be passive with them. Today, I also checked my wheel caliper because the ABS light was still on from my incident and it is melted. Where do you buy these sensors? Are they available at local parts stores or only at authorized workhorse service providers?

DriVer · 08-14-2009, 01:48 PM

Quote:

Originally Posted by Streamerman

DriVer....
I suppose they could add the disclaimer "do so at your own risk" to limit their liability. Of course that would imply the problem is serious.

Everyone needs to know that this problem is almost as serious as a heart attack. There's a Federal Recall Campaign on the books for this problem and it's not going to go away.

Driver's need to be aware of their vehicles and living with one's head in the sand doesn't work anymore. Try driving through a state and then tell the officer you didn't know it was a law. Folks have to know about this issue by now. Some may never know.

Quote:

Now that mine has failed, I'm not as inclined to be passive with them.

I wouldn't expect anyone to be until they've completed the campaign and one can move on down the road with no more problems.

Quote:

Where do you buy these sensors? Are they available at local parts stores or only at authorized workhorse service providers?

Dale might suggest you contact his friend oem-engineering.com. Apparently he has sensors. You can also pick up the phone and call Redlands or Brazels and they will ship them to you. Just let them know you are an iRV2.com member.

Spoonman · 08-14-2009, 02:16 PM

Many people here have called Workhorse and it seems like they are getting different responses, Some getting calipers while others are told dealer couldn`t duplicate problem so no parts. ANY evidence of heat issue should at least get replacement calipers and pads with a fluid flush.

DriVer · 08-14-2009, 02:45 PM

Quote:

Originally Posted by Spoonman

Many people here have called Workhorse and it seems like they are getting different responses, Some getting calipers while others are told dealer couldn`t duplicate problem so no parts.

Well how many do you know personally? Any call to Workhorse needs to go directly to the people that are in charge of getting owners to service centers and that would be the Roadside Assistance people at 877-946-7731. When you call be very specific and quote the problem you are having right off the Glove Box Card. They should fix any of those problems if you are broken down. If you're having a problem with those folks you can call the other number 888-327-4236 the NHTSA Hotline.

Quote:

ANY evidence of heat issue should at least get replacement calipers and pads with a fluid flush.

Unfortunately the "evidence" is not always present. New pads without rotor work or new rotors wouldn't be any good anyway so rotors are important. Most dealerships I know will accomplish a fluid flush as a standard part of their brake service given the issue at hand. I'm sure that there are as many folks or more out there that have had excellent brake work and they are back on the road.

For example ask the customers that have had work done at Redlands or Brazels regarding the work that was done. Excellent I'm sure. There are hundreds of service centers so it's likely that some will offer their customers some type of hastle or speed bump during their service experience. It shouldn't happen at all but a call to the right person should help that somewhat.

Regarding new pads, some folks will not have had a failed caliper so pads will not be forthcoming for free. I would hope that when folks have their calipers changed that they will opt to have new pads installed at that time.

According to the documents I see in front of me, if the pads are damaged or any other parts related to the defective caliper are damaged those will be changed as well. I don't expect that will change.

oemtech · 08-14-2009, 02:52 PM

Quote:

Originally Posted by DriVer

.... and you can prove that?

No I can't prove that... But, anyone with half brain can figure it out. Any company of size will have a legal department with X number of staff attorneys or they will have a legal staff on retainer. As part of their job description and/or responsibilies they would have access to someone or some company that would do an actuarial. The 2 major corporations that I worked for did and I can't image that Navistar is any different.

Quote:

They have already exceeded the requirement to advise the public by the Interim Notice and the Glove Box Card. I would not expect that even the staunchest cynic would say that those documents suggest that owners continue to operate their vehicles as if nothing is wrong. The Glove Box Card is clear as to what the warning signs are, how to resolve an immediate problem and who to call to get help.

We are not talking about the Interim Notice or Glove Box Cards as we all know that there is a problem. We are talking about the inconsistent Customer Support being giving until the RECALL is implemented. Using a NTF (no trouble found) solution, making the customer pay for that diagnosis and sending him on his merry way is not a way to do business.

DriVer · 08-14-2009, 03:07 PM

Quote:

Originally Posted by oemtech

No I can't prove that...

Thank you no further questions ...

Quote:

Using a NTF (no trouble found) solution, making the customer pay for that diagnosis and sending him on his merry way is not a way to do business.

We've seen this problem occur here infrequently at best. Have you called Keith, Mike or even Larry and ask them how many off the road NTFs they issued regarding defective brakes? I don't expect any at all unless the guy fried his brakes by neglect.

When I've spoken to my resources, I have only seen problems being resolved in favor of the customer when it comes to failed brakes. We're only into this campaign early on and I expect that these questionable events will change in favor of the owners before too long. It's just that good news doesn't travel as fast as bad news and it never has ....

oemtech · 08-14-2009, 05:30 PM

Quote:

Originally Posted by DriVer

Thank you no further questions ...

Can you prove otherwise?

Quote:

We've seen this problem occur here infrequently at best. Have you called Keith, Mike or even Larry and ask them how many off the road NTFs they issued regarding defective brakes? I don't expect any at all unless the guy fried his brakes by neglect.

Hummm.... you must have selective reading.

As if my memory serves me correctly there have been a number of posters here that have said the dealer/service center could not find anything wrong.

Brazel's and Redland's are the exception.

Quote:

When I've spoken to my resources, I have only seen problems being resolved in favor of the customer when it comes to failed brakes.

As I would expect considering.....

Quote:

We're only into this campaign early on and I expect that these questionable events will change in favor of the owners before too long. It's just that good news doesn't travel as fast as bad news and it never has ....

Okay... how long do you get bad customer service before the good customer service starts?