Kudo's to Workhorse

[Rocket Heart]

As some of you re-call I was going to attempt to get in touch with Workhorse regarding the air dam in their gas coaches. I am very pleased to say that I recieved a call this evening from the District Service Manager from Workhorse.

He was very polite and understanding of my questions as to why the need for air dam - it is put there by design by Workhorse to keep the cool air up front and thus keeping the engine cooler by not letting the air escape the confines of the main cooling compartment.

He also informed me that they do not install the vent kit the first time the rear plugs fail. Normally this happens one time and after being replaced there usually isn't a second episode.

At this point I am satisfied that they are doing their best to take care of the problem.

[CoastieSCPO]

Glad to hear that you received a satisfactoy response from WCC.

Bob

[stearn]

That's good to hear about the plug wires! I hope he's right, cause I hope not to have that problem again.

[Full-Timers]

Quote:

Originally Posted by Rocket Heart He also informed me that they do not install the vent kit the first time the rear plugs fail. Normally this happens one time and after being replaced there usually isn't a second episode. At this point I am satisfied that they are doing their best to take care of the problem.

In all the years that I have been in electronics I have never seen a problem go away just by replacing the bad part. If you don’t fix the cause, the problem will always come back.

[oemtech]

Full -Timers...... AMEN They fix the symptom and not the problem.

[Rocket Heart]

Quote:

Originally Posted by Full-Timers In all the years that I have been in electronics I have never seen a problem go away just by replacing the bad part. If you don’t fix the cause, the problem will always come back.

Quote:

Originally Posted by oemtech Full -Timers...... AMEN They fix the symptom and not the problem.

It's not that I don't agree with that at all - at present I am taking the man's word for resolving the problem - I guess time will tell. I did send them (Workhorse) a link to this thread when I contacted them a few days ago, so they could see how everyone felt about the shroud (air dam).

[adj]

"....by not letting the air escape the confines of the main cooling compartment." hmmm.

In my rig, there are many other areas for the air to escape thru.