NHTSA ACTION #EA07016 NHTSA Recall Campaign

[Richard 34A]

Originally Posted by George Z

Richard34A said
Richard, my brake issues were paid for under warranty and I have talked with a few others who also had WH cover their brake issues. In following this forum for the last year, there have been some members who stated their brake issues were covered under warranty.

The brake concern is a serious issue and as others I have reported my incident to NHTSA, and am awaiting a finalization. I have high expectations that a resolution is forth coming shortly. If it should be concluded as a non issue then I will reevaluate my opinion on WH, Bosch, and NHTSA.

I do agree that ALAG321 was not making light of the brake issue but the wording of the WH reply.

George Z;

No doubt, I'm sure Workhorse has paid claims, probably both 'under warranty' and as 'customer good will'. I just know that they didn't pay a dime of mine and seemed pretty indifferent to me regarding the brake issues, as if they had never heard of it and I was the only one, so it had to be me, they way I drive, the way I maintain it, etc. But it's pretty hard for me to buy into that when you can read literally 100's of pages on the subject on various RV forums.

Yes, there will be some resolution, sooner or later... it just remains to be seen what the resolution may be, whether it's something that affected chassis owner's feel is 'reasonable' or if it's labeled as a 'non-issue' to all parties concerned... that is, a ‘non-issue’ unless you own one of those chassis and have had, or are concerned that you may have, brake issues and the corresponding VISA bill to go with it. Look what the original poster in this thread has paid out so far...

Sure, someday we’ll all likely be dancing in the street but no matter how it's finally resolved, I still think Workhorse will have a black-eye for a long time to come based on how they’ve handled it. To date, two and a half years?? Just my personal view, of course...

[Photog]

Originally Posted by Richard 34A

As far as ‘if an in-warranty issue was presented,…’ I know first-hand that is absolutely not true, as Workhorse didn’t pay a dime in my case, along with many others reported right here, and like others, my chassis is STILL under warranty.

Richard,

Did you submit a warranty claim to WH?

If yes, please share with us the nature of your brake problem and WH's reason for not honoring the warranty.

I have seen a number of posts indicating WH has paid warranty claims for brake failures. Yours is the first post I recall that says they refused to pay a valid warranty claim.

Thanks,

Bill

[DriVer]

Originally Posted by rickandcheryl

I sure hope NHTSA takes Workhorse to task on this issue.

rick, ... and you're suggesting that they should let Bosch off the hook? Workhorse doesn't make the brakes they buy from Bosch.

[George Z]

If NHTSA does recommend a recall or or change out I would assume it would be administered by WH but funded by Bosch, if it relates to calipers.

[DriVer]

Originally Posted by George Z

If NHTSA does recommend a recall or or change out I would assume it would be administered by WH but funded by Bosch, if it relates to calipers.

George, That's the way I would see it working. The Workhorse Service Centers would be the ones that would provide the facility and labor in order to accomplish the work. Having the parts, and completed the work, the center then could clear the campaign or provide whatever documentation would be required on the Workhorse network.

I would expect that Bosch would have to ramp up production if it comes to that because NHTSA will probably include more than just WCC customers like they did in the last Bosch recall campaign. At that time school busses and other commercial vehicles were also involved in the campaign. Like then, it may take a few months for replacement parts to become available if Bosch doesn't have these things already stacked up to the rafters.

We'll see what the EA results are. One thing that I don't expect to see would be a determination that there is "no engineering deficiency." Stranger things have happened.

[Richard 34A]

Originally Posted by Photog

Richard,

Did you submit a warranty claim to WH?

If yes, please share with us the nature of your brake problem and WH's reason for not honoring the warranty.

I have seen a number of posts indicating WH has paid warranty claims for brake failures. Yours is the first post I recall that says they refused to pay a valid warranty claim.

Thanks,

Bill

Sent you a PM, but again, it's all on record here at iRV2, so no sense in continuing to re-hash the same information over and over.

[Jim28730]

There are not enough hours in the day nor enough days in the week for me to read all of the Workhores brake issue posts.

As a proud owner of one of the suspect chassis and Bosch brake system, I have a simple question.

Whether covered in what we all hope will be a future recall or not; "Is there an upgrade available that completely eliminates the problem?"

[Ultra RV Products]

We install Driveline retarders which take the place of the carrier bearing on your chassis. It uses an electro magnetic generator to slow down the coach, it has four level's of braking power. They are expensive but they work incredible!!!

[Photog]

Originally Posted by Richard 34A

Sent you a PM, but again, it's all on record here at iRV2, so no sense in continuing to re-hash the same information over and over.

Richard,

Are you sure you posted it here? Maybe you posted it on another forum. The only comment here seems to be about a squeak in your brake pedal.

Please enlighten us. What happened?

[George Z]

Photog said

Are you sure you posted it here? Maybe you posted it on another forum. The only comment here seems to be about a squeak in your brake pedal.

I also scanned thru your posts Richard, and could only find the comments where DriVer tried to help you with a squeaky pedal. Maybe you could refresh our memories as to your brake failure and ensuing NHTSA report. If my memory serves me correctly, this is the second time you have mentioned your brake problem being previously posted on the board and there was no need to recomment on it.

George

[jdsr]

If you guys want to read about wh brake failures Im sure you could go to www.nhtsa.gov. According to nhtsa There are several thousand reports filed and and out of those, 3 were mine(3 failures, not reports were mine). I dont feel richard or anyone else for that matter needs to prove to anyone except nhtsa about their brake failure. I believe I read somewhere that this nhtsa ea could affect as many as 45,000 veh. I could be wrong on that number and I dont remember if I read that or I was told that #. For those of us who have had brake issues,hopfully we will get our answer as promised in march. Although its the 27th and its not looking good, we are crossing our fingers.

[Photog]

Originally Posted by jdsr

If you guys want to read about wh brake failures Im sure you could go to www.nhtsa.gov. According to nhtsa There are several thousand reports filed and and out of those, 3 were mine(3 failures, not reports were mine). I dont feel richard or anyone else for that matter needs to prove to anyone except nhtsa about their brake failure. I believe I read somewhere that this nhtsa ea could affect as many as 45,000 veh. I could be wrong on that number and I dont remember if I read that or I was told that #. For those of us who have had brake issues,hopfully we will get our answer as promised in march. Although its the 27th and its not looking good, we are crossing our fingers.

Like you, I am waiting to hear the NHTSA answer.

[RustyJC]

After review by iRV2's Administrators and Moderators, post #26 has been edited and post #27 deleted in its entirety.

I would remind participants in this thread of the following section of the iRV2 Community Rules:

"Be Courteous!


Please think before you post and keep your comments limited to the topic at hand and above all be nice. If you come across any violations to these guidelines or have any problems navigating the site, do not hesitate to let us know through the Forums Contact Form. We'll be happy to address your concerns. Treating each other with respect and kindness, and thinking before you speak will go a long way toward making this an enjoyable place.

• Our rules extend to all sections of the website including messaging functions, blogs, galleries and any other public or private posting.
• Do not engage in personal attacks. Challenge others' points of view and opinions, but do so respectfully and thoughtfully. Sarcasm, belligerence, insults, profanity, extreme anger, offensive comments about race, gender, sexual orientation, religion, national origin, and political views, are not acceptable.
• Do not post libelous remarks or directly misleading information.

Rusty

[George Z]

Originally Posted by jdsr

If you guys want to read about wh brake failures Im sure you could go to www.nhtsa.gov. According to nhtsa There are several thousand reports filed and and out of those, 3 were mine(3 failures, not reports were mine).

jdsr, I am the owner of an affected chassis (early 2005)that has had brake failure ( covered under warranty) reported to NHTSA. I have read the entire NHTSA site on WH brakes and scan the site weekly for new items. My next failure, if or when it happens, will not be covered and I want to see this issue resolved. Stemming from threads on this board I have written to my congressman and received a generic reply for now. This board seems to be very beneficial in confronting these type issues and informative to all. I was just asking Richard a question as I thought I might have missed a thread of pertinent information. I apologize for offending anyone, and instead of questioning someone and creating such a turmoil ( public and private messages) I will just start ignoring certain statements, hopefully keeping the board peaceful.

George