Poor Workhorse Service

[Greg I]

I was just reading the post on after market conversions and it doesn't matter if there are conversions or not they don't stand behind their product. In the 27,000 miles I have driven my P31932-Chassis the ignition switch has failed, both pressure switches on the auto-brake have failed leaving the brakes locked and the front coil spring air bag has failed. They only one they covered was the ignition switch. I had a problem again with the ignition switch and found that the burned connector had not been replaced but simply wire-tied to the ignition switch to keep it in contact. The area service rep said they will not cover it because it is now out of warranty and anything could have caused the burning of the connector. No explaination as to how the connector on the wiring harness could melt without charring the swith it was plugged into.

I think it is time to sell the Workhorse and get something on a non-Workhorse chassis.

[Greg I]

I was just reading the post on after market conversions and it doesn't matter if there are conversions or not they don't stand behind their product. In the 27,000 miles I have driven my P31932-Chassis the ignition switch has failed, both pressure switches on the auto-brake have failed leaving the brakes locked and the front coil spring air bag has failed. They only one they covered was the ignition switch. I had a problem again with the ignition switch and found that the burned connector had not been replaced but simply wire-tied to the ignition switch to keep it in contact. The area service rep said they will not cover it because it is now out of warranty and anything could have caused the burning of the connector. No explaination as to how the connector on the wiring harness could melt without charring the swith it was plugged into.

I think it is time to sell the Workhorse and get something on a non-Workhorse chassis.

[rvten]

OK so what year P-32 chassis do you have?

Have you contacted WCC direct with your problems?

[Brazels RV Performance]

Greg,

Where did you have this stuff done at?? We rewire the Ignition on that chassis to include a relay,this takes the load off the switch.

[Marty & Yani]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by rvten:
OK so what year P-32 chassis do you have? </div></BLOCKQUOTE>
Looks like'01 Coachmen Miranda 300QB, a 6 year old coach. I would change out the air bags and springs, check with Mike from Brazel's Rv Performance he'll hook you up.
Marty

[Greg I]

To answer the questions.

Yes I started at Workhorse who had the area rep. (Steve) call me. He told me the problem was that Coachmen put too many clearance lights on the coach and that the air bag failed because we use salt on the roads in the winter

It is a 2001 and the work was done at Central Truck in Lanham, MD.

Sounds like a good idea to put in a relay. Unfortunatly, WA is a little far to take it to have you do in. Do you have any shops in the Mid-Atlantic area?

[FrontRangeRVer]

Greg, you might want to consider Henderson front springs, which replace the front springs and airbags on your current P-32. The Henderson springs are a much stronger and stiffer spring than the OEM Workhorse springs, and will raise your front end of your motorhome about an inch.

[John-D]

Ok when did it first fail. A 2001 is now six years old, Workhorse's current new and improved warranty is only five years, Before that it was less and the implied warranty contained in the phrase "You may have other rights....." is only four years for MOST things (Special cases do apply here) so unless these problems surfaced years ago, Why the Whine?

[Greg I]

First problem with the electrical was in October 2003 when the coach was 18 months old.

The whine as you call it is that everytime I have had to deal with Workhorse I have been given the run around trying to blame the problems on Coachmen. Friends with Ford and Frieghtliner chassis don't seem to have this problem. As an example friend with a Winnebago on Freightliner took it to Freightliner with a problem. Freightliner found the problem was a Winnebago part and the service center told him to get the part from Winnebago and they put it on for free. Workhorse will not even stand behind a repair they did. As I did the research I find a lot of people with Workhorse ignition switch problem on many brands of motorhomes. Given that it is across brands tells me it is a Workhorse problem that they do not want to stand behind.

[campercat]

Greg,

Be careful adding any extra aftermarket parts I.E. Henderson springs...They could void your warranty if there's a problem.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Greg I:
Given that it is across brands tells me it is a Workhorse problem that they do not want to stand behind. </div></BLOCKQUOTE>.. and given that OEMs will often over load the key circuit with coach loads, how is that a Workhorse problem? Workhorse has provided a relay solution which relieves the ignition switch from the load imposed by the coach circuitry.

All one needs to do is install the kit and the problem is resolved.

Freightliner and Ford owners have their own unique sets of problems which you seem to over look. No single manufacturer including Rolls Royce is exempt from having failures imposed by manufacturers.

Vehicles taken to Forest City, IA at the WGO Service Center have both the resources to address coach problems and chassis problems because they are a Workhorse Authorized Service Center. In closing I know Steve and I'm sure that he would not have dismissed your claim out of hand regarding to your ignition switch failure while you were under warranty.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by campercat:
Be careful adding any extra aftermarket parts I.E. Henderson springs...They could void your warranty if there's a problem. </div></BLOCKQUOTE>In certain instances, Henderson's Lineup is a Workhorse vendor. I doubt that Super Steer products will void your warranty.

Now that said the only thing that might void a warranty with the suspension is "IF" the Henderson component is improperly installed and causes a covered part to fail.

[campercat]

DriVer,

I was simply stated what I did becuase Frontrangerver & Geecheee both stated anything aftermarket would void your warranty.Now he recommends an aftermarket part...That seem's to me to be talking from both sides of your mouth...IMHO

[FrontRangeRVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by campercat:
stated anything aftermarket would void your warranty. </div></BLOCKQUOTE>

Hey! Maybe "campercat" should read the GM/Workhorse Service Bulletin thread about the warrantee to the engine, then go read my posts IN THAT THREAD.

The Henderson springs are a direct replacement part and like DriVer stated, if installed correctly will not "void" your warrantee.

Since I see you are a new poster, we all try to give help and recommendations here. It's all in our best interest to post something that is beneficial to others. You might want to try that.....

P.S. I love my Koni shocks!!