Roadside Assistance?

[joeyroe]

My new motorhome didn't come with spare tires. It's a Damon Outlaw with Workhorse chassis, so does Workhorse's Roadside plan include assistance with flat tires? If not, can anyone recommend a good roadside plan that does cover flat tires??

[joeyroe]

My new motorhome didn't come with spare tires. It's a Damon Outlaw with Workhorse chassis, so does Workhorse's Roadside plan include assistance with flat tires? If not, can anyone recommend a good roadside plan that does cover flat tires??

[KCE]

Coach-net 1-800-863-6740

[Thudman]

I have no spare tire. My understanding is that most road svc providers will include flat tire svc, but only if the tire is servicable, ie, can be inflated. If you blow a tire, or it's unservicable, you'll need to buy a replacement (new or used). This can cause a certain amount of indigestion, depending on weather and time of day/night.

So read the fine print and ensure your road svc will tow you to a qualified repair center; or a campground where you can overnight, & find a repair ctr the next day. Also check the tow distance limits in the contract.

I've had to be towed twice (not for tires---yet). Caveat Emptor.

Thudman

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Thudman:
I've had to be towed twice (not for tires---yet). Caveat Emptor. </div></BLOCKQUOTE>I came close only once however a man with sufficient knowledge (Goodwrench Certified) saved the day and I was on my way.

Keeping on top of your tires and checking the pressures all the time gives me relief. We can't plan for everything and having a 22.5 inch spare considering the price of a wheel and tire plus the space to haul it just doesn't work for me. You know a tire that is inflated and does nothing for 5 years needs to be replaced as much as a tire on the axle doing duty.

A spare has it's place if you're in some remote location however make sure you bring big enough tools and a little horse power to twist off those 450 lb/ft torqued wheel nuts.

[Full-Timers]

The only time I called for the Workhorse Roadside Service, they wanted to call me a tow truck. When I asked them if they would send someone out to evaluate the situation first they said all they do is tow. I managed to get it running and drove it to a shop.

[BobD]

Joeyroe,
I have had Good Sam Club Roadside Assistance plan for over 20 years and have used them for tire flats, blowouts and towing with outstanding service.
You may want to check them out.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Full-Timers:
When I asked them if they would send someone out to evaluate the situation first they said all they do is tow. </div></BLOCKQUOTE>They are supposed to get owners together with the best facility that can repair your motorhome and they are also in charge of putting owners with service centers to resolve recalls. Sending a tech out on the road could be beneficial some times however getting one to come out and evaluate a problem is beyond WCC's ability to manage that properly and assuring you're getting a competent person. Service centers normally have qualified personnel that know your Workhorse so getting you there one way or another is what will ultimately resolve the problem.

[Full-Timers]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DriVer:
Sending a tech out on the road could be beneficial some times however getting one to come out and evaluate a problem is beyond WCC's ability to manage that properly and assuring you're getting a competent person. </div></BLOCKQUOTE>So to reiterate Joeyroe's question, Will Workhorse Roadside have you towed to a shop for a tire repair?

[edgray]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Will Workhorse Roadside have you towed to a shop for a tire repair? </div></BLOCKQUOTE>
Full-Timers: I cannot imagine why ANY roadside assistance would want to dispatch a very expensive tow service IF the owner was calling due to a flat or blowout. FWIW, I would not ALLOW my MH to be towed if all I needed was a tire either repaired or replaced. There is just too much that can go wrong while being dragged by a wrecker!

My experience with Workhorse Roadside Assistance, when I called and reported a flat tire (actually the tire had not gone flat, but I could see the head of a large bolt sticking out of my RF tire tread). They got my vin #, my location, and said they would send a tire repair service from the nearest large town about 35 miles away. After waiting one hour, I called them back and they confirmed that a heavy duty truck tire service was "on the way". About 15 minutes later the tire repair man called (while driving towards me) to verify he had my correct location, and said he would arrive in about 30 minutes. He did, and immediately went to work. He was able to remove the bolt by literally unscrewing it out of the tire using a pair of vice grip pliers. I watch as he carefully checked for an air leak using the proverbial soapy solution. After finding no leakage, he pronounced me "good to go". After signing the paperwork for his reimbursement by the RS assistance provider(I paid nothing)we were on our way. I now have &gt; 60,000 miles on that tire, and it has not been off the rim or plugged yet!

Bottom line is that Workhorse RS assistance covers the cost of the road service for sending out the tire service. The owner only pays for tire repair charges, or a replacement tire if it can't be repaired.

In your earlier post you said "all they do is tow", but you did not specify what caused you to call them. Perhaps it was not intentional, but I think you thereby implied that towing is their solution to all calls for assistance, and I simply don't believe that is the case. To be specific, is that what you were told when you had a tire problem, or was your call to RS Assistance because you experienced some other malfunction or breakdown? I'll appreciate your clarification. ED

[Full-Timers]

edgray,
Wow, I would be scared to drive on a tire that just had a bolt unscrewed out of it. Got to wonder just how close it was to going completely through. But I guess you have had good luck with it.

To answer your question: I had a starting problem. Turns out it was low fuel pressure due to a plugged fuel filter. I found if I cycled the fuel pump 3 times (key on, off, on, off, on) it would start. Maybe if it were a tire problem their answer would have been different. I agree with you about having it towed for a tire problem. If that were the case I would pay for a mobile tire service out of my own pocket and fight to get reimbursed later.

[Thudman]

Well, Pilgrims, let's hold on here. If it's Sunday & a holiday weekend, with a blowout, you may be hard pressed to find a new/replacement tire. Moreover, you may incur sympathetic damage in the wheel well area. Even if no damage, the unavailability of a tire would leave one in a fix. If that were my situation, I'd ask for a tow to the the nearest CG & address the issue when the shops open.

Thudman

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Thudman:
If that were my situation, I'd ask for a tow to the the nearest CG & address the issue when the shops open. </div></BLOCKQUOTE>Thudman, Yes sir that's the ticket! You always want to get of the road to a safe location and which point you can then get the resources required to resolve the problem.

[edgray]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Even if no damage, the unavailability of a tire would leave one in a fix. </div></BLOCKQUOTE>
YES SIR, you are right! and that is EXACTLY why I carry an unmounted spare tire in a cargo bay. Thankfully, I have never needed to have it installed, but think it is fairly cheap insurance. ED