I had one vehicle (Nissan PU)and the automatic transmission had zero resistance for deceleration. It worked fine but when I coasted it was like I put it in neutral. Nissan still wanted over $2500 to fix it and that was over 10 yrs. ago.
Everybody downshifts , including me when on hills, to save their brakes but this also heats up your automatic transmission just like when you're going uphill.
Hope yours is just a minor problem, good luck.
BTW, I bet Driver is wondering if you have a Ford on the Workhorse forum.