WH Service Center to me; " Whats a brake bell crank zerk?"

[FDchief]

Ok, now I'm scared. I took my '03 W20 to Reno Sparks and RV for some service. Air conditioner needed recharging, Activa dash is hard to read "again", and to install the brake bell crank zerk. They understood about recharging the AC, but looked at me like I had two heads when I told them about the zerk. I even printed a picture off the forum for a visual. Their answer "In all the years and chassis we have seen in here, we have never done that! We will do it but it's not needed." Hmmm, I think to myself. Ok I will do it when I get home. Then I tell them about my LCD readout on my dash. They already replaced it twice under warranty. I said it's bad again and wonder if they would help me call Workhorse to see if it can be dealt with again on their nickel. When I came to pick up the coach, they said "Workhorse won't take care of it"! I am questioning if they really called.

So what did I get out of this 100 mile round trip drive from Lake Tahoe to Reno NV? Well my AC works, and I know that I will not be returning to this WHCC service center anytime in the near future. Not to mention, I have never seen any type of good customer service in the form of a smile from these folks. Just passing the word.

Driver, how bout them apples?

[FDchief]

Ok, now I'm scared. I took my '03 W20 to Reno Sparks and RV for some service. Air conditioner needed recharging, Activa dash is hard to read "again", and to install the brake bell crank zerk. They understood about recharging the AC, but looked at me like I had two heads when I told them about the zerk. I even printed a picture off the forum for a visual. Their answer "In all the years and chassis we have seen in here, we have never done that! We will do it but it's not needed." Hmmm, I think to myself. Ok I will do it when I get home. Then I tell them about my LCD readout on my dash. They already replaced it twice under warranty. I said it's bad again and wonder if they would help me call Workhorse to see if it can be dealt with again on their nickel. When I came to pick up the coach, they said "Workhorse won't take care of it"! I am questioning if they really called.

So what did I get out of this 100 mile round trip drive from Lake Tahoe to Reno NV? Well my AC works, and I know that I will not be returning to this WHCC service center anytime in the near future. Not to mention, I have never seen any type of good customer service in the form of a smile from these folks. Just passing the word.

Driver, how bout them apples?

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by FDchief:
Driver, how bout them apples? </div></BLOCKQUOTE>Chief, I would not hesitate one moment to go on the Workhorse website and "Rate This Dealer".

Workhorse reviews all customer ratings and takes them very seriously. If this center is failing to execute properly they might be cut from the roster if repeated customer complaints come across Alan's desk.

[oemtech]

Hummmm.... drop another WHSC. They don't have a lot to start with. The big Chevy dealer quit near me just quit.

[bruceh]

I had the exact same response when I asked my dealer to install one. I had to walk him to a new unit and point. He had no idea what a bell crank was let alone the zerk.

Luckily, one of the senior techs in the back knew what to do and did it in about a 1/2 hour.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by oemtech:
Hummmm.... drop another WHSC. They don't have a lot to start with. The big Chevy dealer quit near me just quit. </div></BLOCKQUOTE>Dale, Last time I looked they have 496 service centers. Centers come and go depending on how well they do.

Ask Mike & Keith about being a service center and how they view their relationship with Workhorse.

[oemtech]

496... Learn something every day. I just checked Texas, 26. But, the closest one to me is 50 miles North or South.

[parts_expert]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by oemtech:
The big Chevy dealer quit near me just quit. </div></BLOCKQUOTE>

start looking for orange diamonds and not just blue bowties

[JWatkins]

I recently had the same issue concerning the zerk. I informed the Workhorse dealer to check it with WH before doing it. They didn't and installed it at the bottom of the bell crank. I suppose it will still function there. I got a call from the WH area manager due to a "complaint" I filed for another reason. He was disappointed that the WHSC hadn't installed the zerk in the right place and further that they had charged me to do it. He offered that WH usually pays for it and that I should send him a copy of my bill. I lost his address so I never did that.. sadly

Joe

[FDchief]

Well, you know misery loves company, but I am a little surprised to hear that others have had this same problem. I am just looking for some honest folks with good business practices. I will be full-timing next year, and will be looking for recommendations for service centers from all of you. By the way, I did fill out a customer comment card with Workhorse, I feel better already

Thanks to all who have chimed in, especially Driver for being an advocate for all of us.

[edgray]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">I am just looking for some honest folks with good business practices. I will be full-timing next year, and will be looking for recommendations for service centers from all of you. </div></BLOCKQUOTE>
You need look no further than Redlands, CA. ED

[FDchief]

Great news, After submitting my "Dealer Rating" to Workhorse I got a call from Reno, Sparks, RV and they advised me that they were very sorry of the misunderstanding. The owner, Howard was very apologetic and said to come back in and the instrument cluster would be taken care of, and my zerk would be installed. I asked when I needed to make an appointment, he said I didn't need one! Just show up at a time of my choice.

The next day I got a call from Norm at Workhorse thanking me for my customer comments. He asked if everything with my shop was satisfactory now. I assured him it was.

As Driver always says, WCC is a class act. They took the time to read my comments and went a step further to call the service center and authorized the work. I am sure that there was some other dialogue that took place as well. I was very impressed to say the least.

[DriVer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by FDchief:
As Driver always says, WCC is a class act. They took the time to read my comments and went a step further to call the service center and authorized the work. </div></BLOCKQUOTE>Chief, Your welcome sir. Sometimes folks perceive that I'm a company man first and an iRV2 member somewhere down line. I have always tried to put the members of the iRV2 family first if at all possible.

I can't work miracles however if I can empower you to pursue the options that are available to you as a Workhorse owner and you then achieve a successful resolution to a problem, I believe that is all anyone can do for another person.

[Dave from MN]

" Sorry for any inconvenience this may cause you! " This is the best I have ever gotten out of Workhorse! I am going on over 2 WEEKS of having my rig sitting in a service center waiting on my lcd panel. Workhorse would not let me deal direct with Actia because of the milage issue. "Sorry for any inconvenience this may cause you!"� No more Workhorse for me!