Workhorse contact

[Commish]

When you guys email workhorse, which address/contact info are you using to do this? I'd like to be able to email them on service or technical related issues, but can't seem to find squat out there.

[Commish]

When you guys email workhorse, which address/contact info are you using to do this? I'd like to be able to email them on service or technical related issues, but can't seem to find squat out there.

[RottenRalph]

You have to jump through a lot of hoops but eventually you can get to a email link at the Workhorse website. I don't know if this will help but the page is http://mycusthelp.com/WORKHORSE/supp...sp?sSessionID=

They take a couple of days to respond to your questions.

[Commish]

RR,

So I followed your idea and sent them a message throught that area on their website and I've heard zero in a week now, actually little more. Not sure if they are that hammered on that area of the site or not, or just sending my comment/post thru the correct channels.

Anyone else know a directly email to them for tech. questions? OEMY? Got a long trip coming up and don't wanna be last min. trying to resolve this cluster issue, if indeed they'll acknowledge it as an issue.

[oemtech]

Ron,

I do have a couple of contacts.... But, I don't feel it is right for me to hand out this information to the the IRV2 community as much I would like to. I spent 8 years on the other side of the phone for Dell and really didn't appreciate it when I got cold calls from customers that I had no dealings with.

I can tell you this though... they know there is a software problem and are working on a solution. When will it be available... I don't know.

[Commish]

Thanks Dale, I can appreciate that and your thoughts on this. No problem.

So, I picked up the phone, which I probably should have done in first place, and got Tech on the phone and got exactly where I wanted to be. They are working on a fix for the flashing/reset and will be handling it, they actually hope to have this in next few months from Actia. This guy was helpful as he could be and I hung up satisfied. He also opened a case on my display lines missing and even though I'm out of warranty on things, he granted me a full repair on that, whatever it takes, and told me that Actia has granted an "extension" of sorts to 3 years on those display repairs.

Also, he told me I'm ok with what mine is doing. He said it's some sort of info overload, as you guys have discussed, and they are in Actia's butt to get this done due to the influx of volume of calls they've gotten since September of 07, said it's been triple normal occurance of late.

So I'm gonna get mine in and get that display handled, may end up taking care of this reset in process, who knows. I can barely see the mileage and some of the msgs as it is now.

[RottenRalph]

Ron
Glad to see you made connection. I had the opposite problem. I couldn't get answers on the phone but email was okay.

I emailed 3 questions at different times of the year. 2 were answered in 3 days. 1 (during Christmas and New Year) took a week.

[dieselclacker]

[QUOTE]Originally posted by Commish:


So, I picked up the phone, which I probably should have done in first place, and got Tech on the phone and got exactly where I wanted


Commish, what Telephone number did you use? I have thr same problem as you, and would like to get it fixed before summer.

Dieselclacker

[Commish]

DC,
I called the "contact page" sales number, got a automated system and waited for a promp for Technical. Spoke to this guy named Bob, much help and instead of putting things off and having me call back, he handled it and opened a case there on the spot.

Best of luck

C