Community Forums

ctpres · 11-15-2011, 05:29 PM

Ours in shop for intermittant - problem. Tech called Workhorse support Thursday (problem occuring in shop Thur and Fri) As of today STILL no call back from Workhorse. Sat over weekend and problem now gone. After all the problems I've had, Camping World is begining to look great compared to Workhorse.

Oemtech · 11-15-2011, 05:42 PM

I would expect as much .... In essence the chassis builder we knew is gone. You wouldn't believe the calls I get.

wa8yxm · 11-15-2011, 06:05 PM

Can you describe the problem.. It may be someoen (LIKE OEM) knows that kind of thing.

That said: I recall the fuel clip recall back in 05/06 I visited my dealer to set up an appointment, 2 weeks hence.. They said "no can do we can't get the part that fast" I told them schedule it (intending to drive to Workhorse and pick it up, they are that close) and went home and made a phone call.. 4 hours later the man in charge of customer service for Workhorse Custom chassis placed the part (And his business card) in my hand.. At my own house.

Amazing the service I got at that authorized center after turning in that part.. Attached to the card.

DriVer · 11-15-2011, 09:43 PM

Quote:

Originally Posted by ctpres

After all the problems I've had, Camping World is beginning to look great compared to Workhorse.

We have 2 Camping World stores here and they don't work on chassis other than sell aftermarket suspension parts. Good luck with Camping World.

If there is any substantial change in the manner that Workhorse manages their service organization we'll hear it here from reputable sources like Redlands and Brazels and I would get an earful from my local service center here in Myrtle Beach.

So far .... nothing remarkable on the horizon but the company is in transition.

TAZ · 11-15-2011, 09:52 PM

I have needed assistance in wiring a new leveling system. I can't say enough form the prompt and accurate response fromworkhorse. They were very helpful and informative. I have been extremely satisfied with my chassis and the support I have received.

Oemtech · 11-15-2011, 10:06 PM

Quote:

Originally Posted by wa8yxm

Amazing the service I got at that authorized center after turning in that part.. Attached to the card.

I bet the card would probably not work today. Lot's of folks are gone now that Navistar has merged Workhorse with Monaco, plant wise. Remember there is no more Workhorse Custom Chassis, just Workhorse.

Brazel's RV Performance · 11-15-2011, 10:14 PM

Let your service center know that Workhorse tech service line is offline and that they need to contact their appropriate regional service manager for tech support...or call us

kalynzoo · 11-15-2011, 10:30 PM

Camping World Portland/Wilsonville were wonderful. Helpful, knowledgeable, and understanding. Guess it all depends on management and staff.

ctpres · 11-16-2011, 07:37 AM

Jon - appreciate offer to call you but I belive in making system work if possible. If you were not so far away and so many mountians inbetween I would be happy to pay for service. Maybe you could start a billable online or telephone tech support service.
Driver and others. Sorry if it sounded like Camping World did Workhorse service. I was just comparing them as service organizations.
2010 33 foot Damon Daybreak with 2008 chassis, factory warranty and under 24,000 miles. No problems first 23,000 miles
The Problem: At it’s worst on hill downshifts one or two gears, no power and only running on four cylinders. Gas mileage has been going down from 9 to 7. The first occurrence was 105 degree day towing Jeep at 65 mph and going up small overpass - downshifted two gears (I think) and engine sounded like running on four cylinders. Limped into nearest town for tow to Houston and problem gone by time we got it to shop. Second time in Texas hill country with no toad and much cooler, virtually every hill engine missing badly if I tried to maintain speed but was able to maintain hwy speeds and keep engine running fairly smooth by softly accelerating down hill and essentially coasting up. Third time, no toad and just got off interstate for gas and for the first time no power and running so badly at idle and low speed that I had to stop. Eventually problem cleared, less than five minutes and ok rest of trip on flat land. Fourth and last going thru Houston no toad and going up a three level interchange , the big one again, down shift and sounded like only four cylinders firing. DW following me and at one point noticed white smoke. Barely got it to RV Masters (authorized Workhorse) The only visual thing I can offer is that passenger side cat converter seems to show much more heat related color. Tech confirmed all four passenger side cylinders source of problem. His test equipment shows no codes. I think I understood him saying that one side very lean and electronics compensating so that other side very rich.
DW makes a great irate consumer when needed, anyone we should be calling or anything I need to? Still in shop but no problems during test drive this week.

**JohnRR** · 11-16-2011, 08:16 AM

For a car I'd want to check the right cat for maybe being clogged? Maybe check the temps of both cats when the problem occurs.

ctpres · 11-16-2011, 11:48 AM

Quote:

Originally Posted by JohnRR

For a car I'd want to check the right cat for maybe being clogged? Maybe check the temps of both cats when the problem occurs.

IR gun in coach as well as cheap engine analyzer and software (under $20). Due to problem I have been doing all driving so I can't play with computer/software. Will change that next trip if not fixed.

ctpres · 11-17-2011, 09:14 AM

Update: Homing in on O-2 sensor, Driver might be right, again.

wa8yxm · 11-17-2011, 11:43 AM

Quote:

Originally Posted by oemtech

I bet the card would probably not work today. Lot's of folks are gone now that Navistar has merged Workhorse with Monaco, plant wise. Remember there is no more Workhorse Custom Chassis, just Workhorse.

Well.. I don't know If Alan still has a job or not.. But alas, the Authorized service center I handed the card to.... Gone. last time I drove past their new name was "hole in the ground". Dealer (IT was a chevy store) now out of business and alas no decent replacement in the area.. I Though there is one 6 miles away that could do the job. (Has big enough service bays) but there is no other auth-service center for many miles that can hold a 38' RV.

edgray · 11-17-2011, 12:04 PM

Quote:

Originally Posted by wa8yxm

Well.. I don't know If Alan still has a job or not..

Yes, Alan is still the National Service Director for Workhorse and he remains alive, well, and active, managing the Regional Service Managers who are interacting with over 300 Workhorse Authorized Service Centers on a daily basis.

Sorry your closest dealer closed, but businesses fail every day. Tough economy STILL taking its toll.
Ed