Workhorse! Please take notes on how Toyota is handling their recall!

[RustyJC]

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Originally Posted by DriVer PS: You are needed in the 8.1L Upgrade to answer a question about electric fans if you have some free time.

Mike,

I've posted a response.

Rusty

[DriVer]

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Originally Posted by RustyJC I've posted a response.

U da man!

[DriVer]

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Originally Posted by SideRoads That's the way it is,,,,on this date in 2010.......

Thank You! What you are not seeing are the Private Mails (PMS) that I have received where the most intransigent posters that were venomous in regard to reimbursement have written to me that they were completely reimbursed however their previous position does not allow them to disclose the matter due to personal reasons.

I do not expect that you will show any signs or symptoms in regard to your brakes before the recall begins. Unfortunately you may not have the opportunity to test your customer service theory as it applies to you. I do expect that you will be fairly treated once you receive the campaign letter and that the resolution will be expedient and the experience will be satisfactory. Remember you the owner have complete control over the dealer by rating their performance on-line at workhorse.com.

[wa8yxm]

Well, Don... I do have a Workhorse, Far as I know new Workhorse units do not have the problem as it's been resolved,,, But I'd rather not take my chances with a Toyota.

As I said.. How many dead or injured due to Workhorse brake failures? (I think zero)

It took 19 dead before Toyota took action.

Humm.. 19 to nothing.. I'd rather drive a Workhorse.

(Sadly,, Come Wed, I WILL be driving a Toyota)

[SideRoads]

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Originally Posted by DriVer Thank You! What you are not seeing are the Private Mails (PMS) that I have received where the most intransigent posters that were venomous in regard to reimbursement have written to me that they were completely reimbursed however their previous position does not allow them to disclose the matter due to personal reasons. I do not expect that you will show any signs or symptoms in regard to your brakes before the recall begins. Unfortunately you may not have the opportunity to test your customer service theory as it applies to you. I do expect that you will be fairly treated once you receive the campaign letter and that the resolution will be expedient and the experience will be satisfactory. Remember you the owner have complete control over the dealer by rating their performance on-line at workhorse.com.

Like most folks, after doing a lot of reading, this is where my thoughts place me at this point......

I don't understand, why folks would not want to make things right.....if I blasted a company and they stood up and did the right thing,,,,assuming I also was reasonable and not expecting more than I actually was entitled to....I would want to make it clear.

Folks that blasted workhorse and the company ultimately made good on their costs,,,,,,it is my humble opinion that they should make it right,,,,and let others know Workhorse came through,,,,otherwise it leaves a serious appearance that Workhorse generally did very little to resolve their issues......lest folks start thinking like I do.......

I consider myself pretty reasonable, and fair minded,,,,,,,,that is one reason it took me this long to come to the conclusion I have........

That's based on the best information I have available,,,,,,,,i.e. personal experiences of others......

jmho,,,they did to make it their personal experiences right,,,,

[dezertcamper]

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Originally Posted by DriVer Thank You! What you are not seeing are the Private Mails (PMS) that I have received where the most intransigent posters that were venomous in regard to reimbursement have written to me that they were completely reimbursed however their previous position does not allow them to disclose the matter due to personal reasons.

Driver, Maybe I am missing something or dont understand. Why cant these people who were upset with Workhorse and then were later reimbursed post that they were taken care of? You said there position does not allow them to disclose the matter.

I dont understand? Was there a lawsuit and they are not legally allowed to post? Because I would think if they could post they would to let the masses who are still angry know that WH is reimbursing people. And why can they PM you yet they can publicly post? This would be a good thing for WH to get out. I would think they would want these people to post about the service they received.

[dezertcamper]

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Originally Posted by RustyJC Mike, My point is that Toyota has exhibited responsiveness. Once the recall was issued, they got with the program to get any problems resolved. If you think there are no lessons to be learned there, then so be it, I suppose. Rusty

Rusty gets it! This is why I started this thread. It was not to compare the amount of injuries Toyota vs Workhorse or even trying to compare brakes to gas peddles. It was started as I would like to see Workhorse learn and see how Toyota is handling this. Workhorse needs to show the amount of effort that Toyota is showing in regards to customer service, keeping the customer in the loop, taking care of the customer during the resolution process and it would be nice for Workhorse to pressure Bosch into making a public statement letting us know their stance on all this. Even if Workhosre and Bosch said publicly it was going to take 2 years from when the NHTSA forced Workhorse into posting the recall, it would still be better then where we are today. But instead we receive two letters that pretty much say the same thing with no solution or time line given. And then on top of this they state that if you are concerned with your RV brakes you can have it inspected on your dime. This is not customer service! If WH paid for the inspection I bet 75% of the people complaining would not be, because they would feel that WH is stepping up and that their RV was inspected and at this time they see no caliper sticking issues. Also if fresh brake fluid is WH's temporary answer, they could have offered a free inspection and possible brake flush if deemed required by the dealer. Customer confidence goes along ways and this alone would have made me satisfied that they are handling this.

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Originally Posted by DriVer I just wish that this thread could be closed to tell you the truth. It's not at all appropriate for us to debate whether or not Toyota can be compared to Workhorse especially given the loss of life that occurred here.

Driver you take a lot of heat from me and others on this forum. And being that your a Workhorse Ambassador I'm sure you would love to see this thread locked down, deleted and to never be read again. I'm sure these other WH people who you have stated read this forum and dont post would like to see it gone too. But the fact is there seems to be a lot of people who feel the same way I do, as this thread is not dieing. That alone should say something.

Please dont take direct offense when I go back and forth with you on this issue, It's not personal. I understand your position as an ambassador to defend and support WH and there decisions, just as I hope you understand my side too.

[jdsr]

QUOTE:"The biggest difference is that Toyota has a vendor that was immediately able to come up to speed with recalled parts. That's not exactly the case with Bosch who is telling all of us that they need time to ramp up production." ..................................... So everybody gets the blame but wh? If wh would of admitted a problem when we started reporting it "YEARS" ago and notified bosch this recall( the second brake recall) would have been done. This wishfull thinking that this will be done and over with when/if this recall is done is just that, wishfull thinking. This will not be over with untill everyone who has been denied reimburshment gets there hard earned money back. Plain and simple. It will cont on the internet, courts, and the best place of all( where its actually working now), public opinion. Totota has done what wh wont. Admit responsibilty and fixed it.

[The Shadow]

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Originally Posted by DriVer Don, The numbers as they stand right now is Toyota 34 Workhorse 0. Toyota wins! This is as of 2/15/2010. Source: CBC Evening News.

And CNBC this morning. So you LIED about the 100 then and you admit it? Or you just like stretching numbers to support a very weak position?

Keep in mind that they chalked up a lot of problems about AUDI and in the end found they were ALL False. No doubt you did not read and comprehend the points made by C&D.

Now, has anyone ever been killed in a MH with a WCC chassis? Can you tell me with a straight face "NO"? Take those deaths and compute the percentage of the small WCC base and it will likely be HUGE compared with the Toyota 9 million vehicles.

And I love the way you are hoping to deflect and water down the issue by assuming Ford will have the same problems. Very weak IMO, but I guess based on what I've seen, not unexpected.

[RustyJC]

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Toyota Motor Corp. is giving its U.S. dealers up to $75,000 to keep customers happy and keep their trust amid two massive recalls that have affected millions of cars. In the latest twist in the recall story, Toyota sent letters to its 1,200 U.S. dealers informing them of the move, the Associated Press reports. Dealers who sold fewer than 500 cars will get $7,500. Dealers who sold more than 4,000 will get $75,000. According to the report: “Within the next several days, you will receive a check from us (no strings attached) with a simple request – ‘do the right thing on behalf of Toyota customers’,” Toyota group vice president Bob Carter said in the letter to dealers that was sent late Tuesday and obtained by The Associated Press. Carter thanks dealers for extending service hours and providing car washes and other services. He also suggested other measures, like additional hires to help with recall repairs, mobile repair services, dedicated recall service lanes and complimentary oil changes. “Toyota dealers already know the first and most critical step of rebuilding the confidence and trust of Toyota owners is the interaction and service they receive in your dealership,” Carter said. The report adds that Carter is considering other incentives for dealers, but did not elaborate on what they might be.

Rusty

[Hitchhiker]

This news article caught my eye and I thought I'd share it with you folks who are discussing Toyota's performance on their recall. Apparently our government regulators aren't as convinced that Toyota is above the board on this issue. You may want to read this breaking news:

U.S. demands Toyota recall documents

[RustyJC]

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Originally Posted by Hitchhiker This news article caught my eye and I thought I'd share it with you folks who are discussing Toyota's performance on their recall. Apparently our government regulators aren't as convinced that Toyota is above the board on this issue. You may want to read this breaking news: U.S. demands Toyota recall documents

Here's an interesting excerpt from the AP version of this story.

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The information requests from the government, similar to a subpoena, follows criticism from consumer groups that the Transportation Department was too soft on automakers and failed to fine the companies or seek detailed information from them through subpoena powers.

In addition, our Congress has tentatively scheduled at least three (3) hearings to grill Toyota executives over the current recalls.

There's lots of political hay to be made on this one!! And the lawyers are just waiting in the wings....

Rusty

[billyb]

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Originally Posted by DriVer TW, Exactly and in a year or 2, I fully expect that the 66mm Bosch calipers on your Ford motorhome will present in the same manner as it does on Workhorse motorhomes. Don't take my word for it go and take a look at "your" calipers. They are identical to mine.

Driver, my 08 ford chassis are made by trw, stamped on them

[billyb]

my brother- in - law has an '06 workhrose chassis ,allegro, and he ,probably like a lot of other people, were bad mouthing chevy for these brake problems. i told him workhorse is not chevy except the engine and tranny.