WorkHorse SC with no scanner or lift

RottenRalph · 04-26-2008, 06:28 AM

After running in to deadends trying my own repairs, I delivered my MoHo to the nearest WH service center, PawPaws Camper City in Picayune, MS. I was told by the service writer that they aren't sure how they became a WH SC because the don't have the proper scanner. The one they have only shows codes if the check engine light is on. No scanner for ABS. They also don't have a lift.
How is this posible??

RottenRalph · 04-26-2008, 06:28 AM

After running in to deadends trying my own repairs, I delivered my MoHo to the nearest WH service center, PawPaws Camper City in Picayune, MS. I was told by the service writer that they aren't sure how they became a WH SC because the don't have the proper scanner. The one they have only shows codes if the check engine light is on. No scanner for ABS. They also don't have a lift.
How is this posible??

Fred and Bonnie · 04-26-2008, 03:22 PM

Scott you really need the report this to WCC using this link to Rate a Service Center on the WCC web site.

Fred

RottenRalph · 04-26-2008, 03:45 PM

Fred and/or Bonnie

The first thing I did when I got home from this facility was to get on the WH website to make sure I wasn't dreaming about seeing them on the list of WH service centers. I wasn't. I then started to rate them but decided to wait until they finished with the service.

I decided to leave it with them because the service writer told me they are expecting the WH rep to arrive Mon. and their mechanic just returned from a WH training school with a "big box" which could be the proper tools (minus a hyd lift). I was also told they would not charge me if they cannot find the problem. This facility is 20 miles away verses 75 for the next best choice.

We will see.

Marshall316 · 04-30-2008, 03:06 PM

I ran into the same problem with a local WH authorized service center. I'm having problems with the Dana rear end in my 07 W20. The dealer told me they mainly deal with electrical problems and they don't have a lift that can lift a motorhome. Makes you wonder how they became a WH authorized service center.

knebrdr · 04-30-2008, 09:15 PM

You wonder how they become a Workhorse SC? Easy, the owner/parent company sees a way to potentially make a profit and signs up and/or buys in, depending on manufacturer's need for SC's. Then it is up to the manager of the facility to make it work or look elsewhere for a job. This is nothing new.
Randy